Lobby lounge
Check availability

Reviews of Fairfield Inn & Suites Houston Humble

3 out of 5
Fairfield Inn & Suites Houston Humble
20525 Highway 59 N, Humble, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 285 out of 501 reviews" "
Rating 8 - Good. 128 out of 501 reviews" "
Rating 6 - Okay. 42 out of 501 reviews" "
Rating 4 - Poor. 26 out of 501 reviews" "
Rating 2 - Terrible. 20 out of 501 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rose

Traveled with family
Liked: Amenities, property conditions & facilities
Breakfast was amazing! There wasnt anything i didnt like
Stayed 1 night in Mar 2024

10/10 Excellent

Prabhath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities
Stop over hotwl fine for what it was
Stayed 1 night in Mar 2024

10/10 Excellent

KImberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the airport. Clean. Guest service person was nice and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the staff experience here. Mrs Pie and Natalie go above and beyond for their guests.
Stayed 6 nights in Mar 2024

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to restaurants and stores.
Stayed 2 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeremy W

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great people
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, amenities
Great customer service
Stayed 1 night in Feb 2024

4/10 Poor

Kristine

Stayed 1 night in Feb 2024

10/10 Excellent

romulo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Karen

Traveled with family
Disliked: Cleanliness
Needs updating and front desk staff needs to be professionally trained
Stayed 4 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

DeeDee Barton

Stayed 1 night in Feb 2024

4/10 Poor

Natasha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a stench to it and I believe our room (220) was above the pool it often smelled like mildew in our room.
Stayed 3 nights in Feb 2024

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, the staff were AMAZING. Would definitely stay again.
Stayed 2 nights in Jan 2024

2/10 Terrible

Melove

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. I had no internet in my room and asked called the front desk and they said that internet doesn't work. 2. Was a water leak from ice machine throughout the hallway and when it was brought to the attention of the front desk, he just shrugged their shoulder and said ok. 3. Could not stay at a hotel without internet and I had to go to another hotel. Came back the next day hoping I can talk with the manager. A lady told me that they have to have the internet to run the front desk and never explained why the internet is not available for the rooms. And she stated that she will not give me a refund. Interestingly, I never even asked for a refund yet when she stated that. When she realize that I had reserved through Expedia, she said if I try to get a refund through Expedia, that they will call her and she will let them know that she will not give refunds. I have never in my life experienced such rudeness from a business. Not sure if she is always this way or if she was having a really bad day, but it's not acceptable to take it out on customers.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Pie was the best! She was really sweet and make our stay great.
Stayed 1 night in Jan 2024

10/10 Excellent

Candace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay. Close to parking for airport
Stayed 1 night in Jan 2024

6/10 Okay

Alexia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel for an airport layover. There was no indication on the description that this hotel has NO AIRPORT SHUTTLE. The transportation cost to and from the airport cost as much as one night at the hotel. There was also no restaurant in the hotel. Walking to get food was through a sketchy neighborhood. This hotel is only useful for travelers with a vehicle.
Stayed 1 night in Jan 2024

10/10 Excellent

Shankang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jeffrey, La Quinta

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip was really good. Loved the ambience and a very good night sleep.
Stayed 1 night in Jan 2024

8/10 Good

Tammy

Stayed 3 nights in Jan 2024

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Mark

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
Will bot stay at hotel again!
Stayed 2 nights in Dec 2023

10/10 Excellent

Reyes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean building. nice pool, friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ivy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Don’t stay in room 218
The front desk personnel were friendly but made sure I knew that there are no accommodations like early check in or late check out for third party vendors. The room was disgusting. The mattress had visible stains and was flipped as well the sheets. There were rust marks everywhere. My granddaughter and I were only there less than a day so I didn’t put up a fight because we were made to feel less than by not booking through marriott directly lol. SMH. I didn’t fuss or fight about it.
Stayed 1 night in Dec 2023

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 4 nights in Dec 2023

2/10 Terrible

Susan, BRYAN

Business traveler
Disliked: Amenities
I didn’t stay there. The man behind the counter behaved like he was on some kind of drug. He said I booked the wrong night and that he had no room available. He kept looking at a paper as if he was learning the computer system. In the end, I booked a room next door.
Stayed 1 night in Dec 2023

10/10 Excellent

rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and the rooms are clean
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport staff
Comfortable clean stopover near airport for flight next day. Friendly staff
Stayed 1 night in Dec 2023

8/10 Good

Jane

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023

4/10 Poor

Genesis

Stayed 1 night in Nov 2023

10/10 Excellent

Courtney

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff were pleasant and the rooms were clean.
Stayed 3 nights in Nov 2023

10/10 Excellent

Pete, KINGWOOD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very nice and accomodating.
Stayed 3 nights in Nov 2023

10/10 Excellent

Pete, KINGWOOD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023

4/10 Poor

Peggy

Stayed 1 night in Nov 2023

10/10 Excellent

Mauri

Stayed 1 night in Oct 2023

6/10 Okay

Jasmine

Refrigerator didn’t work!
I arrived early at the hotel. Because my flight got in early. Was told there’s no rooms right now available until like 12pm which is fine. I kind of knew that. But I told the front desk AT LEAST 3x. That the refrigerator wasn’t working and they kept telling me they were going to have the maintenance person come and fix it. And they never did! Yes they offered me another room. But I had already unpacked and that’s an inconvenience. Before they assign you a room. They should make sure. We can use all the amenities offered!
Stayed 4 nights in Nov 2023

10/10 Excellent

Aimee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our weekend stay
Stayed 2 nights in Nov 2023