Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Posted Apr 5, 2015
Breakfast not served until 6am so if you have an early, early flight you are out of luck. Transport to and from airport was good even though the phones at the airport do not work all that well to call the hotel. Would stay again.
5 out of 5
by A verified travelerfrom Houston, Tx

Great hotel, horrible costumer service

Posted Mar 22, 2015
Pros: Location
Cons: Hire better staff to work in front desk. I wouldn't mind if it was a Motel 6 but not on a Marriot hotel...
Location: 5 min. from Deer brook mall, 5 min. from Airport, easy access to highways
You will love this hotel. Very clean and comfortable. Easy access to beltway 8 and 45. Only 5 min. from the airport. The only bad thing is the costumer service. The girl at the front desk didn't even know how to give directions, she was very rude, I call to check on my room and she couldn't find my name on the list after she checked me in, I had to call Expedia and they helped me. With all my respect but it looks like she didn't even finish high school, no manners at all. Other than that the hotel was great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom houston, tx

Great place!!

Posted Mar 4, 2015
Pros: the cleaness of the room staff nice room, has wide restroom, comfortable bed, breakfast.
Cons: so far they are doing a good job
Location: i love the wood like area its located. Even its location next to the freeway i didnt hear a thing. Very clean outside too.
I like the location and the hotel. i have stayed at this location for the 2nd time and i have not had any problems with the reservation nor the room. and i love a comfortable bed. and they have have a great room every time i go. i would go recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Escanaba, Michigan

hairy experience

Posted Feb 17, 2015
There was a glob of hair floating in toulet like it had been pulled from tub drain. There were also loose hairs on bathroom floor. Gross enough to make me avoid this chain in future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 3, 2015
Everything was clean and in place. The hotel was quiet and comfortable. The location close to the airport but secluded... Perfect
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Nice hotel with some good deals

Posted Jan 26, 2015
Pros: Staff was really helpful. Rooms are nice.
Cons: Internet was pretty slow.
Location: A bit secluded, although not terribly so.
I have booked this hotel primarily for the free airport shuttle and decent price on, I must say, quite a nice room. Staff in the hotel is quite helpful, especially Michael. He helped me a lot with advices how to find transportation to Galveston and he was quite efficient in dealing with me and a bunch of other guests who came together on the same shuttle buss. Long story short: hotel is quite nice, albeit in a bit secluded area. If you need to do any shopping, I recommend asking shuttle driver to drop you off to nearest mall and then give him a call later to pick you up after he's done with picking up people from the airport. aside from that, rooms are quite nice and recently furnished. 4/5. Good deal, overall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, well located, close to the airport

Posted Jan 26, 2015
It was a little "complicated" to get there since the people from the car rental didn't know the street and couldn't tell me how to get there. Once I arrived, the experience was very good.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Excellent

Posted Jan 25, 2015 on Hotels.com
It was a great experience in this hotel. I enjoyed my stay. Can't wait for my next stay.
4 out of 5
Recommended
for Couples
by Charmainefrom BC Canada

Overnight stay

Posted Jan 18, 2015 on Hotels.com
Great for overnight stay. The shuttle was on time and provided us with the services required.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean hotel, and friendly staff.

Posted Jan 15, 2015
I didn't stay long but enjoyed my stay while there very comfortable, and cozy. Very quite n relaxed