Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

The hotel staff could not provide directions

Posted May 24, 2015
It was ok stay but I would probably choose a different place the next time in Houston they put hold on extra money on my card which I was not informed of by Expedia this was overall ok stay for my reason of being there I would go a different route the next time
3 out of 5
for Everyone
by A verified travelerfrom seattle


Posted May 19, 2015
I stay here all the time and there is some load noise like an air compressor or something I hear frequently. Maybe its there pipes or something. Mildly annoying. Other then that nice place.
3 out of 5
by A verified travelerfrom los angeles

Nice location and poor service

Posted May 13, 2015
I found the hotel on sale at expedía and since I knew city centre is a great location I wanted to give it try. I paid in advance through expedia and the reservation was non refundable. When I got to the hotel they couldn't find fhe payment and wanted to charge me again fortunately I had the reservation in my phone which said it was paid. I stayed there tro night and I actually had to call late the second night so that someone could clean the room. I wouldn't recommend this hotel and I am not planning yo stay there again. Even though it was a good deal $168 for two nights the service was poor and if I had had to cancel I would have lost my money
3 out of 5
for Everyone
by A verified travelerfrom fort worth

Additional charge

Posted May 10, 2015
Pros: clean room ,clean bathroom
Cons: Hotel is older staff is so so
Location: Close to gallery mall
After returning from Houston and a night spent in a hotel where we literally just slept , which means we only use the bed and the bathroom.Everything was all right after leaving we saw on our bank account that they want an additional charge 50 $. On check out we were told that everything was fine and that since we paid all over expidie everything is in perfect order.
3 out of 5
by A verified traveler


Posted Apr 13, 2015
Nice stay but we expected better furnishings. Hallway carpets are worn out, doors seem poor quality, very thin walls allowed us to hear what happened in room next door. Good location.
4 out of 5
for Everyone
by A verified traveler

Posted Apr 10, 2015
A good hotel, convenient to Town Centre and Norris Conference Center
5 out of 5
for Everyone
by A verified travelerfrom Houston

Excellent location for food and shopping.

Posted Apr 7, 2015
Pros: Even though I did not partake (other plans - LaMadeleine in Town and Country) the breakfast buffet looked ample and delicious.
Cons: Can't think of anything.
Location: The hotel in on the northwest corner of Town and County - something for everyone - plenty of foot traffic.
This was my 2nd stay at this hotel. I was very surprised when I opened the door and there were no bed. They upgraded me to a double suite. Many thanks!
4 out of 5
for Everyone
by A verified travelerfrom Edmonton, Alberta, Canada

Comfortable and clean. Great Staff.

Posted Mar 27, 2015
Pros: Loved the decor and cleanliness. Great customer service.
Cons: A little refurbish is all I can suggest.
Location: Other than the traffic issues getting in and out, tons of shopping, restaurants, and quick freeway access make it a great place to settle in.
Enjoyed a one week stay. Very elegant with a modern flair. Starting just a bit to show its age. Restaurant and room service very good. Food quite nicely prepared. Wish the location was easier to reach, but now that I know the ins and outs I would definitely stay again. Employees professional and very cordial. A clean well run hotel.
2 out of 5
by A verified traveler

Ok because of location but needs improvement

Posted Mar 23, 2015
Room wasn't ready upon arrival. Requested sheets and they had large holes. When asked to redeliver they were very rude. Breakfast was $10 per child which is ridiculous for what was served.
3 out of 5
for Business Travelers
by A verified travelerfrom Edmonton

ARC Houston busniness

Posted Mar 22, 2015
Pros: Close to office and vendors place of business as well as restaurants.
Cons: N/A
Location: N/A
Hotel is not easy to find without GPS. Check in was easy and quick. Room was next to elevator, did not hear elevator noise. Every morning early (5:00 AM) there was what appeared to be construction noise like screws being driven with a power driver. Not sure they are renovating on the next floor. Bathroom is very small, can not use sink with door open. Window looks on the I10 and Beltway 8 interchange so lots of traffic noise even though I was on the 12 floor, the interchange is even higher than the window. Breakfast Buffet opens at 6:30 and is expensive for what you get. The reason I stayed was this is close to the office and vendors place of business.