Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tuscon, AZ

Great room with direct access to the pool area.

Posted Sep 22, 2014
A great facility with top notch customer service. I went for a weekend getaway and had some travel interruptions on the way there. The staff made up for by delivering wine and chocolates to the room!
Comment from Hotel Management
Sep 25, 2014 by Laura, Hotel Management
Frank, we're so glad to hear we were able to ease the pain of a tough travel day. In our experience, wine and chocolate are most certainly called for!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great place if you at the convention center

Posted Sep 15, 2014
Pros: Room service food was excellent, the staff was very friendly, the had free coffee and tea around the clock, and a nice turn down service.
Cons: The shower was too hot! They fixed that right away, though.
Location: I was only at the convention center so it was very convenient.
I thought the four seasons was a fantastic hotel for my recent convention. The staff were very friendly and helpful. I ordered room service which was guaranteed in 20 minutes and when they were going to be a few minutes late, they called to let me know they were on their way up. The shower was (get this) TOO hot! I reported it to the front desk and they fixed it while I was out at the conference that day. Each night they filled up the ice bucket, closed the blinds, and placed a bottle of water next to the bed. I thought it was a really nice touch. The room and bathroom was really huge! The bed was extremely comfortable, too!
4 out of 5
by A verified traveler from new york

exceptional staff but the hotel is tired

Posted Sep 10, 2014
Pros: Staff & service
Cons: needs uplift.
Location: downtown business district, nice restaurants .
We enjoyed the service immensely as staff were very professional and accommodating. The hotel has a tired feel and our room as we learned backed up to a very loud service elevator running 5am-11pm. We had upgraded to this suite at an additional cost. Upon speaking to the front desk, they removed the room up charge and did buy us breakfast. No turn down service the first evening but brought towels after enquiring about missed turndown.
Comment from Hotel Management
Sep 16, 2014 by Laura, Hotel Management
Tom, thank you so much for taking the time to share your experience. We're quite sorry about the elevator noise -- we are always available to change room type or location during your stay, and would be more than happy to, in order to ensure the quality of your stay! For the missed step in service on your turndown, we apologize & will review with our staff in order to ensure no guest is left waiting. We do hope to welcome you back to Four Seasons, and welcome the opportunity to deliver a flawless stay when your travels next bring you to Houston!
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfort in the middle of the City of Houston

Posted Aug 11, 2014
Very comfortable. Excellent food in Quattro Restaurant. Very efficient staff. Business facilities are impeccable. The building is worn a bit from outside. Yet Hotel is in excellent condition inside. The Elevator is very fast. The beds are superb. Sleep is a desert really.
5 out of 5
Recommended
for Personal Event
by Shannon from Dallas, TX

Close to convention center and great restaurants.

Posted Jul 26, 2014 on Hotels.com
Outstanding service. Loved the melon water and coffee in the lobby. Never waited for a thing. Would definitely stay there again!
Comment from Hotel Management
Oct 4, 2014 by Laura, Hotel Management
Shannon, we' re so pleased to hear you enjoyed your stay with us! We look forward to welcoming you back on your next visit to Houston.
5 out of 5
Recommended
by A verified traveler

Exquisite stay

Posted Jul 24, 2014 on Hotels.com
Our stay at the Four seasons was just a wonder. The room was very well appointed and the layout was perfect. The reception staff was very friendly and the check in and check out process was very quick. We were visiting family in Lake Jackson and book the suite on our last night for the proximity to both Airports. We also dined at the hotel restaurant and was surprised that the quality of the meal was as good. I highly recommend the hotel if you are ever in Houston.
Comment from Hotel Management
Oct 4, 2014 by Laura, Hotel Management
What a delight to hear about your stay with us! We aim to make each stay a 'wonder' and can't thank you enough for sharing your dining experience at Quattro, and with our reception staff. Please do let us know when you next stay with us in Houston.
5 out of 5
Recommended
for Business Travelers
by Daphne from chicago

Very clean hotel

Posted Jul 24, 2014 on Hotels.com
Love the stay. Very relaxing. Everything was very clean which is important to me. Staff was even cleaning the treadmills as I was working out, rarely see that. It's very expensive but worth it if you can afford it and value cleanness and service.
Comment from Hotel Management
Oct 4, 2014 by Laura, Hotel Management
Daphne, Lovely to hear you enjoyed your stay, and we do believe that cleanliness is of the utmost importance, and we ensure the smallest details are looked after. We're glad this resonated with you, and we look forward to providing further relaxing stays in the future!
4 out of 5
Recommended
for Families
by A verified traveler from Dallas, TX

Reknowned service, facility a little worn

Posted Jul 21, 2014
Pros: the staff and the service
Cons: this is NOT a resort-style pool and does NOT have swim-up bar as claimed
Location: wonderful area for walking to fresh market, yoga & rec center with outdoor splash park; lots of restaurants
Had a series of small hiccups with room and facility not as described online. Have frequented Dallas facility and it is much nicer and more resort-like. I think to call this property "resort-style" is an overstatement that was very disappointing. However, the service and the staff were TOP NOTCH - very friendly and accomodating. With all of our little issues we ended up meeting many of them: Security Manager, Director of Rooms, Housekeeping Manager, Concierge and Bar Manager Poolside, so all were extremely devoted to service and to making things right. It was just a shame it couldn't be right the first time.
5 out of 5
Recommended
for Personal Event
by Martin Hernandez from Killeen, TX

Great Location

Posted Jul 21, 2014 on Hotels.com
It was the best overnight stay for any event, did not wish to leave the four seasons.
5 out of 5
Recommended
by neauxbody from Central Louisiana

The Place to Stay in Downtown Houston

Posted Jul 15, 2014 on Hotels.com
Excellent accommodations, service and location.