Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from coley

Posted May 24, 2015
Location: Shopping, dining, drinking, dancing, movies, even go carts within walking distance.
I was not having a good day due to personal issues, Staff made my day just by remembering my name.
Comment from Hotel Management
May 27, 2015 by Manager, Hotel Management
Dear Ms, Thank you for choosing Hampton Inn Houston Willowbrook Mall. I am so glad the staff was able to make your day better, they strive to exceed the expectations of our guests. We love having you here! Best regards, Sonya D. General Manager
3 out of 5
Recommended
for Couples
by Cindy from Dallas, TX

Decent Hotel Stay

Posted Apr 9, 2015 on Hotels
The room was clean and the bed was quite comfortable. Breakfast was average but it was included with the room so I can't really complain (since most hotels do not even offer that for free anymore.)
Comment from Hotel Management
Jun 20, 2015 by Manager, Hotel Management
Dear Cindy, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall. I'm pleased to hear that you enjoyed a clean room and comfortable bed. I'm also glad that our complimentary breakfast was satisfactory. However, it is always our goal to impress our guests, and I'm sorry that we fell short. I hope that we will have another opportunity to impress you on your next trip to Houston. Sincerely, Sonya D. General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Brief comments

Posted Apr 7, 2015 on Hotels
Great location. Nice, helpful staff.
Comment from Hotel Management
Jul 4, 2015 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall! I'm glad that you enjoyed our location and helpful staff. We love having you here! Best regards, Sonya D. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from houston texas

This hotel was very nice and clean

Posted Apr 5, 2015
The hotel was excellent . Very clean and the staff wAs great. I would definitely recommend this hotel . The rooms were very nice.
Comment from Hotel Management
Apr 8, 2015 by Manager, Hotel Management
Dear Eve, Thank you for taking the time to share your comments about the Hampton Inn Houston Willowbrook Mall. We are so glad to hear that you would recommend our hotel and hope we get a chance to host you again as well. We love having you here! Best regards, Sonya D. General Manager
5 out of 5
Recommended
for Business Travelers
by Blazej

This traveler left a rating score only Posted Mar 30, 2015 on Hotels
5 out of 5
Recommended
for Families
by Michele from kc

great hotel

Posted Mar 27, 2015 on Hotels
Was excellent service from staff. Strange smell from heater, like an air freshener, so I requested a different room. it was not as strong then, very helpful and friendly, breakfast was good and plentiful. I would stay here again. was very convenient for getting around the city. first time in Houston and managed well from here.
Comment from Hotel Management
Jun 13, 2015 by Manager, Hotel Management
Dear Michele, Thank you for taking a moment to review the Hampton Inn Houston Willowbrook! I'm glad to hear that you enjoyed our complimentary breakfast and service. I do want to apologize about the heater, please know we will have maintenance look into the issue. If you ever find yourself back in Houston we would love to host you again. We love having you here! Best regards, Sonya D. General Manager
5 out of 5
Recommended
for Personal Event
by Kathy from Gilmer

Happy here

Posted Mar 25, 2015 on Hotels
Even though I checked in after 4 pm, my request for a room near the fitness room was quickly and happily honored. The staff, especially Diamond at the front desk and Kathy at the breakfast room, were helpful and friendly and seemed interested in not only my stay at Hampton Inn but also me as a person. I felt I made friends.... My room was perfectly clean and smelled great. It was quiet and everything worked as it should. I will be staying here again on my next trip ot Houston
Comment from Hotel Management
Jul 4, 2015 by Manager, Hotel Management
Dear Kathy, We appreciate your five star review of the Hampton Inn Houston Willowbrook Mall! Please know that you did make friends here, and we can't wait to host you on your next trip. We love having you here! Best regards, Sonya D. General Manager
5 out of 5
Recommended
for Personal Event
by Johnk. from Port Arthur TX

Excellent

Posted Mar 19, 2015 on Hotels
Staff was really nice. Room was clean and bed was comfortable.
Comment from Hotel Management
May 30, 2015 by Manager, Hotel Management
Dear Johnk, We appreciate the five stars and your kind comments about the Hampton Inn Houston Willowbrook Mall! We are glad to hear your stay was excellent. We love having you here! Best regards, Sonya D. General Manager
4 out of 5
Recommended
for Getaway With Friends
by Caleb from Willis

Good Service and polite staff

Posted Mar 17, 2015 on Hotels
Breakfast buffet was not very good. Other than that everything was great. Front desk manager Ricky was awesome.
Comment from Hotel Management
May 30, 2015 by Manager, Hotel Management
Dear Caleb, Thank you for taking the time to review the Hampton Inn Houston Willowbrook Mall and for your kind comments about Ricky! We will definitely look into our breakfast buffet for any improvement. I do apologize that you felt it was not very good. We hope we can host you again next time you are in the Houston area. Best regards, Sonya D. General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

decent, but...

Posted Mar 14, 2015 on Hotels
Convenient location with good shopping/dining options in mall vicinity.Decent room but little things like a flickering lightbulb in bath and toilet that continued to "run" were a bit annoying. Especially for the pricetag.
Comment from Hotel Management
May 23, 2015 by Manager, Hotel Management
Dear Guest, Thank you for taking a moment to review the Hampton Inn Houston Willowbrook Mall! I'm glad you found our location to be convenient to shopping and dining. I do apologize about the light bulb and the toilet. Please know, that maintenance is working to resolve the issue. I hope that if you are back in the area you will give us the opportunity to exceed your expectations. Best regards, Sonya D. General Manager