Ratings based on 65 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Dec 1, 2013
for Everyoneby moe from bellevue WA
Hilton Garden Inn Houston NW America Plaza stayPosted Dec 1, 2013
Cons: None I can think of!
Location: Hotel used as a base....to much to see and list.
Great hotel, staff and food!
for Everyoneby Happy Traveler from Bellingham, WA
Beautiful New Hotel, Cheap price and awesome staffPosted Nov 20, 2013
Cons: Nothing-location is not prime, but it cant be changed...
Location: Cons: Hotel is located just off a freeway in the middle of an industrial neighborhood. It is minimum 15-20 minutes from stores, restaurants, etc.
Pros: Hotel is new, modern, fresh, and beautiful. Upfront staff are some of the best we have met. Rooms are nicely decorated and they still smell new! Walk in shower was spacious. Food was not included in our hotel price, but it was only 9.99 for buffet breakfast on the weekends. They make fresh to order omelets and French toast. The lobby is beautiful and inviting. Cons: Hotel is located just off a freeway in the middle of an industrial neighborhood. It is minimum 15-20 minutes from stores, restaurants, etc. If you have a car it is definitely worth the drive. One minor detail... Since the hotel is new, GPS cannot locate it quite yet... GPS thinks it is in the middle if the freeway! We were driving down the freeway when GPS told us that we have reached our destination. The hotel was on the right of the freeway but we had to drive another mile to get off the freeway. The hotel is also on a one way street so we had to take the back road and make a loop around the back of the hotel through the business complexes to arrive at the hotel.
for Everyoneby Chris from Worcester, UK
Good hotel, provided everything we needed.Posted Nov 17, 2013
Enjoyed our 3 nights very much. Only complaint was leftover food (not ours!) not collected from outside rooms for over 24 hrs. No-one seemed to be in over-all charge of the various depts and they didn't communicate well with each other; eg front desk and housekeeping. Apart from that it was excellent. Wonderful comfy beds! Good food at reasonable prices and comfy chairs in our room - always a bonus.
for Everyoneby A verified traveler
Posted Nov 6, 2013
The staff is AMAZING! They were all extremely helpful and definitely made my stay comfortable and enjoyable.
for Everyoneby Wendy
Great hotel, fantastic staffPosted Oct 31, 2013
Cons: Nothing, everything was perfect!
We have stayed at this hotel twice. The first time was for two weeks about six months ago, and we loved it so much we chose to stay there again for this visit. The hotel, rooms and amenities are great, but the staff are exceptional. Truly an all around fantastic experience.
for Everyoneby Phil from Lakew, Floood Ranch
Nice buyPosted Oct 6, 2013
Nice staff, clean, comfort . Near highways and food
for Couplesby A verified traveler
Great value.Posted Sep 30, 2013
Pros: Cleanliness and affordability.
Cons: Lots of construction made it difficult to get to. Better signage might help.
Location: Minute Maid Park
Extremely clean and comfortable hotel with friendly professional staff. Very affordable. Great value for the money.
for Everyoneby Nita from Dallas, Tx
Best hotel everPosted Sep 23, 2013
This is the nicest Hilton I have ever stayed in..friendly staff and housekeeping...I am very picky and would stay here eveytime I come to Houston..
for Everyoneby Joshua from belleview Florida
Great Clean BUT!!!Posted Sep 16, 2013
Cons: Water pressure and A/C colder I want snow!!!
Hotel was EXCELLENT But it was one of them ECO freindly hotels.... Great staff excellent room space clean couldn't be any better BUT NO WATER PRESSURE COULD BARELY WASH THE SOAP OF YOUR BODY DURING SHOWERS!!!! Seems like the AC CONTROL was monitored so if you like your room COLD then maybe not a hotel for you but other then ac/water pressure excellent hotel/staff!!!! Stayed there for the Alabama vs Texas A&M game.. ROLL TIDE!!!!