I booked this hotel for the free shuttle. We arrived at the airport at 12:30 am due to a delayed flight. The shuttle driver refused us because he had to clock out of the hotel at 1am, its an 8 min drive from airport we paid $30 for taxi. The next morning we cane downstairs at 5:15am for our 5:30 shuttle, it was full so we asked front desk for another taxi, this time without asking she booked us a limo service for $72 . So much for a free shuttle or any customer service worth speaking about. All night cars without mufflers raced along the outside of the building making it impossible to sleep. Hilton Garden inn, Houston WE HAVE A PROBLEM.