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Reviews of Hilton Garden Inn Houston/Clear Lake NASA

3 out of 5
Hilton Garden Inn Houston/Clear Lake NASA
750 W Texas Avenue, Webster, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 452 out of 746 reviews" "
Rating 8 - Good. 195 out of 746 reviews" "
Rating 6 - Okay. 61 out of 746 reviews" "
Rating 4 - Poor. 19 out of 746 reviews" "
Rating 2 - Terrible. 19 out of 746 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the main road and quiet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s still under construction/renovation, but it’s very clean and smells fresh. I would stay again with no reservations.
Stayed 1 night in Apr 2024

10/10 Excellent

LaShun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I come towards the Houston /NASA area . Staff is welcoming, properly is clean, quiet and it’s convenient to the stores for shopping and restaurants for eating.
Stayed 1 night in Mar 2024

10/10 Excellent

Suganya

Stayed 1 night in Mar 2024

10/10 Excellent

Mario

Stayed 1 night in Mar 2024

2/10 Terrible

Rebecca

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We won’t be back. The night clerk was great, he was friendly and helpful, but not the day time clerk. There was a problem with the elevator call buttons. Breakfast is NOT included. There used to be a computer to check in and print boarding passes, but no longer. We’ve stayed there in the past (years ago) , but not anymore.
Stayed 2 nights in Feb 2024

2/10 Terrible

Crystal

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was HORRIBLE! They are doing renovations on the entire 1st floor. The elevator didn't work. I had to notify the front desk everytime i needed it. I could not dleep because they were working on the 1st floor. The rooms were very muggy and had a bad smell. I DO NOT RECOMMEND THIS HOTEL- O out 10
Stayed 1 night in Feb 2024

10/10 Excellent

David T., NORWOOD

Stayed 1 night in Jan 2024

4/10 Poor

Elmar A

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Eduardo, wylie

Traveled with family
Liked: Amenities
nice people at chekin
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa, Pearland

Stayed 1 night in Nov 2023

10/10 Excellent

Troy

Stayed 1 night in Nov 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a blast!
It was almost perfect. The TV remote wouldn’t work. I checked the batteries and they were corroded inside so I got the batteries out of the alarm clock and they too were corroded. Might want to check batteries in all the rooms because I’m sure there are more like that. I got a replacement remote yesterday though, watched some TV. But when I woke up this morning the TV wouldn’t work correctly. You could hear the sound but there was no picture. Other than those things I truly enjoyed my stay and plan on coming back in the future
Stayed 2 nights in Nov 2023

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was very clean and updated. The area surrounding the hotel had great dining options. Looked for a good location on the way to Galveston for our cruise. Will definitely book again in the future.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 3 nights in Oct 2023

10/10 Excellent

PRESTON, DHanis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s sorta hidden behind other properties. Outside was well kept easy to walk to from the parking lot. Inside was bright and finished with plenty of seating. Room was clean and fresh smelling. A/C was fairly quiet. Bed was a king and had 4 pillows. Was comfortable. Only downside was breakfast. You had to pay for it. I left early and was unable to eat. Only when I ask about breakfast, did they inform me it was not complimentary. Never offered how much it was.
Stayed 1 night in Oct 2023

10/10 Excellent

JARED ROBERT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing about this property with the exception of their is about a half inch of space at the bottom of the door so you hear everything. Beds are amazing and very clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a short business trip!
Everything was clean, check-in was easy, and the stay was perfect for a short business trip.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mauricio, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mix up on Hotels.com end
Hotels.com didn’t have a reservation for my room at the hotel. This is the first time this has ever happened to me. I had to call customer service and they finally straightened it out. Cody at the front desk was first class. He was doing his best to help me.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Alyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn't love was no continental breakfast option for free...even if you just wanted a bagel, it cost money..
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming home
We stay here every time we come down to visit family . Have always enjoyed it here. Staff are wonderful. This time we brought our 8 mo old pup and the staff especially Elizabeth were a blessing to our pup. Every time we would go out or cone in and Elizabeth was there our Shelby would go right up to her knowing she would be greeted with love.
Sleeping peacefully 🥰
Stayed 5 nights in Aug 2023

10/10 Excellent

Manar

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great special rooms with clean and quiet environment.
Stayed 1 night in Sep 2023

10/10 Excellent

LaShun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

8/10 Good

Safia

Traveled with family
Liked: Cleanliness, property conditions & facilities
very limited supply of toiletries. Drinking water should be provided. The reception staff werent very helpful. They asked us to come down to get extra towels if we needed. Also the breakfast was below average.
Stayed 2 nights in Aug 2023

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway.
Great hotel. We got there about 3pm. The young man at the counter was super nice and helpful. He is an asset to the hotel. Great personality. Our room was clean and very comfortable. Theres lots of restaurants very close and across 45 theres the Baybrock mall. We will be satying here every time we travel ti the area.
Stayed 1 night in Aug 2023

10/10 Excellent

Bryan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and comfortable accommodation
Stayed 1 night in Aug 2023

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice stay. Bed was very stiff and pillows were very flat is my only complaint.
Stayed 2 nights in Jul 2023

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Was a great place to stay
Stayed 2 nights in Jul 2023

10/10 Excellent

Reuben

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall facility was great
Stayed 2 nights in Jul 2023

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Only negative is that Expedia offered/booked a room that was not available at the property. Hilton was great and fixed the issue like pros but Expedia needs to fix the issue on their end.
Stayed 1 night in Jul 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The modern decor in the lobby with small bar was classy. Check in was quick and friendly.
Stayed 1 night in Jul 2023

10/10 Excellent

Hugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Confortable bed
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Jul 2023

2/10 Terrible

Henri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wknd get-a-way
Very comfortable room. Room was a MOB room, we booked last minute, but was fine. Shower was roll in, shower and water got everywhere, but we had Evo ugh towels to clean it up. Other than that, it was a very nice stay!
Stayed 1 night in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Santiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay everything was clean and with the Hilton app is really easy check-in and out even open the door. Excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near some great restaurants and attractions. The rooms were really great. Quiet and clean nice walkin shower. Great pool. Great place to be when your going to Galveston for the day to shop, beach or a fishing excursion.
Stayed 4 nights in Jun 2023

10/10 Excellent

Santanna Dominguez

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023

6/10 Okay

Adrienne Denise

Liked: Cleanliness
Nice property but no benches to sit outside to enjoy the night air for smoking
Stayed 3 nights in Jun 2023

6/10 Okay

Robin

Stayed 5 nights in Jun 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is going through a renovation. The front lobby has been completed. It is light and airy feeling. There are dining options, which is great if you need something quick. The rooms have not been redone yet, but the beds are comfortable (pillows not so much). I would highly recommend and will return!
Stayed 3 nights in May 2023

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We had a great time there as usual, how ever the bath tube would not drain while showering and that is bothersome. As in our weekends there we don’t have time to wait on maintenance. I’m sure this will be fixed, but it was very disturbing at the time.
Stayed 2 nights in May 2023

8/10 Good

Jana

Traveled with family
Liked: Cleanliness, staff & service
The area around the Hilton Garden Inn was excellent. Dining and shopping options were varied and you could easily find what you were looking for. The problem I had was with the hotel itself. My room did not have working air conditioning and it was extremely hot. It took about an hour, but the guest services assistant was finally able to leave the front desk and tried to fix my air. When that didn't work he moved me to another room. The shower in the new room leaked all over the bathroom floor though, so all my towels were used to sop up the excess water. Trip was pleasant, stay was okay.
Stayed 2 nights in May 2023

10/10 Excellent

Samuel

Stayed 1 night in May 2023