Ratings based on 522 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
by A verified traveler from s
Disappointment for a hiltonPosted Jul 2, 2015
The room was not in good shape in terms of upkeep - bathroom tiles and plumbing not quite up to par for an expensive Hilton room. Floors felt dirty. The room felt dirty. Constant loud noise all night - some type of filling tower most likely. If you are unlucky enough to get room 1238 ask to be switched. Absolute disgrace for a Hilton hotel.
for Everyoneby A verified traveler from Houston
Beautiful hotelPosted Jun 14, 2015
Pros: View of the area, very clean room.
This hotel was a pleasure to stay at. Desk staff checked me in quickly and even gave me free WiFi. Very pleased with the room.
for Everyoneby A verified traveler
Great location for travelersPosted Jun 14, 2015
Location: directly off the interstate
Pop Starbucks, located in the lobby, was not open on a Saturday morning. Other than that, great experience.
for Everyoneby A verified traveler from Louisiana
Birthday weekend!Posted Jun 13, 2015
Hotel was clean, easy access to beltway 8, and it was central to the places I needed to be. I didn't know the different areas in Houston. So when I found out about that area, I was apprehensive. However, once at my hotel I felt safe, there was plenty of staff, lighting, and security was available. Overall I had a nice stay!
for Everyoneby A verified traveler
Overall satisfied with stayPosted May 23, 2015
Very nice stay with comfortable suite and pleasant staff. Only fuss was with parking. We arrived shortly after check-in time and found to be very limited parking in front of hotel. I was driving a 2015 Ford F250 FX4 that is lifted so I could not park in their parking garage in the rear of the hotel either. The only place to park was across the street in the mall parking lot. A little more than I care to walk from vehicle to lobby for this size of hotel, much less in inclimate weather!! Lesson learned if I choose to stay here in the future, I'll drive one of my smaller vehicles next time!! :-)
by A verified traveler from Seattle
I wouldn't stay here again!Posted May 12, 2015
Pros: nice rooms
Cons: free wifi in rooms
Location: mall across the street with movie theater
We had to wait 45 minutes to catch a shuttle to the hotel which we thought was nearby but it was then an additional 20 minutes to the hotel. The hotel itself was nice however there was no free wifi in the rooms. You had to use the lobby for free wifi. The night we were staying there was a Prom going on and the music was loud and could be heard in the rooms.
by A verified traveler from Beaumont, TX
Not so badPosted May 4, 2015
Pros: Clean, staff is nice
Cons: if the hotel policy is not to provide fridges in rooms unless it is being asked, No problem. Just ask the client upon checking in if he needs it.
Location: I had a car with me, I had no problem with the location
No Fridge, No Microwave....such a disappointment. I was shocked to know I have to ask for a fridge in my room. If not I am not gonna have any. at lease I should have been asked while i am checking in.
by A verified traveler
DisappointedPosted Apr 28, 2015
I've stayed in several Hilton hotels in the past and I've never had any problems till now . As we entered the hotel there was no valet parking to help us or anybody for that matter . Checking in was a breeze , the room was very comfortable and clean . I step out for the afternoon , when I return there is no parking so I leave my van for a couple of minutes so I can take my kids upstairs and settled .... When I return someone from concierge is looking for me mad faced yelling at me that I can't park there I explain my situation but his explanation is that there are several weddings going on and there more important..... That was very rude of him ..... But after all that fuzz I slept well .... My advice be aware of staff ..... What a disappointment ....
for Everyoneby A verified traveler from austin, TX
excellent location, close to international airportPosted Apr 27, 2015
Pros: Spacious lobby
Location: again, located near the international airport and shopping malls
We enjoyed our weekend stay at the hotel. The staff were amazingly nice and the rooms were impressively gorgeous.
for Everyoneby A verified traveler from KY
Excellent Hotel with great rates!!Posted Apr 12, 2015
I stayed in a king suite and usually don't sit on the couches in hotel rooms because they are disgusting but this hotel room was clean from top to bottom the living room area was just as clean as the bedroom. The bathroom was spacious. I could hear the girl in the next room yelling at her husband at 4a but other than that minor noise everything was perfect.