评分基于 956 条真实点评
4.2 客房清洁度
4.2 服务和员工
4.2 客房舒适度
4.0 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2021年2月9日 发布在：Hotels
酒店管理层的评论
2021年2月10日，回复：酒店管理层 Ed Sylcox, General Manager
Thanks for the great rating! We would love to hear about your experience. Can you please share details about your stay?
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
I liked the location...convenient. Nice looking room and bathroom, however, the mattress was softer than I am accustomed to and the toilet was low. The second evening i was there both elevators stopped working. The manager comped food and drinks in the bar while we waited over an hour for them to be fixed. One elevator went out again the next morning. I would probably check out another hotel when visiting Houston again.
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
The elevator was not working and had to climb 16 stories to my room. There were no towels at the pool even after asking multiple times for fresh towels. They didn’t have pancakes at the breakfast buffet.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Hotel very nosy
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Customer Service
Ahmed, thank you for your feedback. We're sorry that your stay was disturbed by noise. Your comments will be shared with our team to ensure we can improve for future guests. Thank you for staying with us. We look forward to having another chance to better serve you next time.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
It was amazing easy and fast
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Customer Service
Ashleigh, thank you for your wonderful feedback! Hilton Houston Plaza/Medical Center is thrilled to hear you had an amazing experience. We're looking forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
Property needs upgrades
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Customer Service
Shruti, thank you for your feedback. Your comments are important, and the team will take them into consideration for future improvements. We hope your stay was otherwise comfortable.
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Customer Service
Kenneth, thank you for sharing your experience. It is great to hear that there were aspects of your stay that met your expectations. If there are specific areas where we can improve, we would love to hear more details. We hope to have the opportunity to welcome you back in the future.
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Customer Service
Leslee, thank you for your fantastic rating! The team at Hilton Houston Plaza/Medical Center is delighted to know you had a great stay. We're looking forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Beautiful property and so accommodating.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Customer Service
Tracie, thank you for the kind words! The Hilton Houston Plaza/Medical Center team is thrilled to hear you enjoyed our beautiful property and found everything accommodating. We're looking forward to welcoming you back soon!
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
Building needs some maintenance done. You would think $200 a night would pay for your parking but it’s $20 extra a night. Shower door was barely hanging on, the room is starting to look outdated and is of no better quality than a motel room. Staff was helpful and friendly.
It’s not a bad place for convenience to the medical center and going out for food.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Customer Service
Jacob, thank you for sharing your experience. Your feedback regarding the maintenance and room conditions has been noted. It is great to hear that our team members were helpful and friendly. We are pleased you found our location convenient for the medical center and dining out.
