Ratings based on 520 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Moscow, Russia

Posted Aug 19, 2014
Pros: The location but there are so many other hotels in the area that I will chose from next time
Cons: That they don't charge you for every little nick picking thing, a hotel of this status should not
Location: Shopping and dining
Do not recommend this hotel, they charge you for every little thing, should all be included in your rate
2 out of 5
by A verified traveler

Cool place with expensive extras

Posted Aug 18, 2014
Pros: spacious rooms
Cons: prices on parking and wifi could be free or nearly so
Clean, comfortable and cool, this hotel met our expectations in every way except the absurdly elevated prices on things like parking, wifi, and bar drinks.
5 out of 5
Recommended
for Everyone
by A verified traveler from ap, toronto ca

Best Hilton

Posted Aug 15, 2014
One of the best, if not the best, Hilton I stayed at. Shuttle service, dining info at their finger tips, friendly, fast, accommodating. Great place.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from millbrook, ny

Hilton designed by I.M.Pei

Posted Aug 14, 2014
Pros: Management is helpful and service always top notch. They are well equipped to handle businessmen.
Cons: Restaurant menu. Bar menu.
Location: Central location. Hotel shuttle can cover Galleria destinations in minutes. otherwise taxis… no need for rental car. No lack of restaurant choices.
When I am visiting Houston, the Galleria area is often the most convenient due to its central location and multiple restaurant venues. Hilton is a good name, and service is always good, but what distinguishes this hotel is the pleasing design.
2 out of 5
by A verified traveler

It doesn't look like a 4 star hotel

Posted Aug 4, 2014
The room is old, the swimming pool is small. You have to pay the parking, internet if you want to use them. What kind of 4 star hotel is this?
4 out of 5
Recommended
for Everyone
by A verified traveler

centrally located downtown area

Posted Jul 21, 2014
Pros: price, comfort and location
Cons: no comment
Location: perfect location for shoppers and dinning
Great staff ready to help, staff are very professional and courteous, ready to assist and provide excellent customer service
4 out of 5
Recommended
for Everyone
by A verified traveler from Weston

Nice and clean hotel. Receptionist very helpful

Posted Jul 17, 2014
Just one night for a business trip. Rest like a baby
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Baltimore, MD

Great hotel in Galleria.

Posted Jul 16, 2014
Pros: Location.
Cons: The rooms are great, but the bathroom needs updating.
Location: You are in the center of it all. Just cruise down Westheimer and you will find a ton of cool places.
Stayed here before. Great location and great staff. You are close to everything.
3 out of 5
by A verified traveler

Not a bad hotel at the Price!

Posted Jul 14, 2014
The room was ok. The AC was ridiculously loud. The room was not that clean.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Houma, La

Close to Galleria shopping center.

Posted Jul 9, 2014
Pros: Central location
Cons: Front desk too small and checking is slow.
Location: Central location to Houston, can do it all.
Could look at the window and see the Galleria. Corner room with balcony. Rooms were clean and fresh, breakfast buffet was good, valet service spot on. Only issue was at check in when the room reservations didn't show the breakfast package that I had purchased. Was cleared up when I showed the agent my information on the iPad.