Ratings based on 566 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nj

Posted Nov 22, 2014
Good location. Staff was excellent especially the restaurant staff. Paying for parking was the only negative.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston Texas

For Business and for shopping very good location

Posted Nov 18, 2014
Pros: Location ,friendly staff,
Cons: bottle of water in the room and a refrigerator
Location: The Main Mall is near by that you can walk and also restaurants ,pharmacies......
The Hotel its nice and the staff too... My problem has a slow internet and no refrigerator in the room,not a single bottle of water....But out of that i recomend to everyone for business and pleasure.....
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2014
Great experience! The hotel was clean. My view was amazing. Besides the overnight parking fee for guests, the hotel was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 13, 2014
Very nice and staff was efficient, restaurant had trouble accommodating the crowds due to business meetings but overall very good
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 7, 2014
Hotel was very right in the heart of the Galleria district, staff was great, and hotel was very nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tyler TX

Great hotel...close to everything needed.

Posted Nov 7, 2014
Pros: Location and room with mini-fridge and amenities. Any needs (extra towels) were met very quickly.
Cons: Nothing comes to mind.
Location: Close to the galleria for shopping, lots of different eating establishments...all very close. Easy access to anything one might be looking for.
Very attentive staff, especially valet staff who remembered our names and interests planned. Room was very nice with small balcony to stand outside on and enjoy the beautiful weather we enjoyed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Close to the Galleria, Great and friendly staff!

Posted Nov 3, 2014
Pros: World Class service!
Cons: Pillows were a bit flat, They could use new or more firm pillows. I wish the bathtub/shower could be larger to a size of garden tub.
Location: Galleria is blocks away, plenty of resturants in walking distance.
Front desk was staff is amazing, ask for Barbara, she made sure our stay was the best ever. Free Wifi if you had an AT&T or Hilton Rewards account so you didn't have to pay for internet. Valet service was great, hotel parking was limited in the evening. The waitstaff in the breakfast bar was amazing, food was fresh and the staff was very inviting and willing to make your stay as warm/friendly. We booked the king size room on the 3rd floor, we got a great view from where we were and it was perfect that we had a baclony to enjoy the wonderful fall weather the weekend we stayed. The room was very large and roomy. The bed was nice and soft, however, we wish the pillows were not as fluffy or firm as we are use to. They were kinda flat and had to request more pillows for the room, which the front desk was friendly and fast to take care of our request. The Coffee/Starbucks staff are a great bunch of people. Made my wife's coffee fresh and tea was good too.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Dallas

Close to appointment

Posted Oct 31, 2014
Pros: Location and food.
Cons: Slightly dated.
Location: Everything, almost downtown.
Booked through Expedia....no surprises, well kept older hotel. Food excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location

Posted Oct 28, 2014
Pros: Location, cleanliness, space.
Location: Lots of great restaurants and shops nearby. Easy access to 610.
Overall we had a great experience at this hotel. The room and bathroom was spacious and clean. The small balcony is nice to be able to get some fresh air without leaving the room. Bed was comfortable, though I'm not a huge fan of their feather pillows - too difficult to get the right height and firmness. But that's a matter of personal preference.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Perfect Stay

Posted Oct 20, 2014
Pros: Location Location Location, onsite Starbucks serving Coffee Shop!
Cons: Have Housekeeping check remotes
Location: Very close to Galleria Mall and great eating
It was just a short one night stay whilst on a night out in town to save driving. On arrival, valet was fast and efficient as was the check-in team. Staff were all very professional (and I must say well turned out) The double room was spacious and very clean, beds were exceptionally comfortable. Unfortunately the TV remote was not working but as we were out all the time, it didn't matter much.