Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews of Hilton University of Houston

3.5 out of 5
Hilton University of Houston
4450 University Drive, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 363 out of 658 reviews" "
Rating 8 - Good. 193 out of 658 reviews" "
Rating 6 - Okay. 66 out of 658 reviews" "
Rating 4 - Poor. 24 out of 658 reviews" "
Rating 2 - Terrible. 12 out of 658 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great day and the staff was amazing. The only thing is there’s no microwave in the rooms. That’s kind of inconvenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024

6/10 Okay

Charles

Underwhelming property. Room doors slam loudly. Parking costs $25 which is expensive for a remote location.
Stayed 2 nights in Feb 2024

10/10 Excellent

VELVETTE

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Medical Center and Downtown
Stayed 1 night in Feb 2024

4/10 Poor

Daryl

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Brooke Saner on Mar 3, 2024
Good Afternoon Daryl,I am so sorry that your stay with us was not a good experience. Please reach out to us at the hotel if you would like to share your concerns.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room on the busy college campus. It close to everything downtown
Stayed 1 night in Feb 2024

10/10 Excellent

Janelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Except being charged in advance for incidentals.
Stayed 1 night in Feb 2024

4/10 Poor

Bryan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The fact that I can stay at my alma mater and see a basketball game between Oak State and UH. I was disappointed with the morning manager and his poor attitude and unresponsiveness to my needs as a full paying customer. I never had a desk manager question my need for a cup of coffee at 5:30 am in the morning. I simply asked the question wondering why there was no place to get a cup of coffee anywhere. I was left standing there like something was wrong with me and why was I awake. Oh well, the hotel was nice but I would have had better service at a low end hotel somewhere else. I was only asking for a cup of coffee.
Stayed 1 night in Feb 2024

6/10 Okay

David

Stayed 1 night in Jan 2024

10/10 Excellent

Kristen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Jessica

Stayed 1 night in Dec 2023

8/10 Good

Daryl

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Syed

Liked: Cleanliness, property conditions & facilities
Close to u of h
Stayed 1 night in Dec 2023

6/10 Okay

Jesus

Liked: Cleanliness, property conditions & facilities
I got charged twice by accident
Stayed 1 night in Dec 2023
Response from Brooke on Dec 6, 2023
Good morning Jesus,Thank you so much for your feedback. I apologize, your credit card was authorized for the room and tax when you arrived by mistake. We corrected the charge and the authorization on your card should fall off in a couple of days.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

jonathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Carmen L.

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mario Rivas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great experience, people are so well trained and very helpful.

8/10 Good

Fredrich, Frisco

Stayed 1 night in Oct 2023

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very unique to have a hotel on a college campus. Rooms are very nice andcthe location across the street from the student union is great.

10/10 Excellent

Rene Z

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of the property was convenient in that it’s right across from the welcome building.
Stayed 1 night in Oct 2023

10/10 Excellent

Dolores

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Adam

Stayed 1 night in Sep 2023

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, room comfort
Should close doors to maintenance rooms when not in use so guests don’t see the ugly”rooms
Stayed 2 nights in Sep 2023

10/10 Excellent

quynton

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Bridget

Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Very nice room. Walkable to TDECU Stadium
Stayed 2 nights in Sep 2023

8/10 Good

Mayra, Dickinson

Business traveler
Liked: Cleanliness, property conditions & facilities
Staff was friendly, no water to refill bottles
Stayed 1 night in Sep 2023

10/10 Excellent

Rojelio

Liked: Cleanliness, property conditions & facilities
Place is nice
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, room comfort
Very nice stay. Clean updated and modern. We had a very nice stay. I would definitely stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Perla

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Ghulam

Traveled with family
Liked: Cleanliness, room comfort
Facility is great. Very convenient location in the college. Only complain is elevator is warmer, and so as hallway on 8th floor.
Stayed 1 night in Aug 2023

10/10 Excellent

Rob

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Christine

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness
on U of H campus
Pros: Hotel is nice and great location on the U of H campus. Comfortable beds. Cons:There was hair in the shower and our room had ants near a desk in the room. Note: $20 parking
Stayed 1 night in Aug 2023

8/10 Good

jessica

Stayed 1 night in Jul 2023

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, property conditions & facilities
The location was in the campus of UH. Nicely cleaned room.
Stayed 2 nights in Jun 2023

10/10 Excellent

Voltaire

Stayed 1 night in Jun 2023

10/10 Excellent

Kacy

Stayed 1 night in Jun 2023

6/10 Okay

Sara

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
It said they had a pool and they don’t, it’s confusing to find the parking entrance. They charge you for parking per day.
Stayed 3 nights in Jun 2023

10/10 Excellent

Andrea

Stayed 2 nights in May 2023

10/10 Excellent

Warren

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms at a great price.
Stayed 1 night in May 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Annie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Anything was good
Stayed 1 night in Apr 2023