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Reviews of Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Houston NW/Beltway 8 West Road, an IHG Hotel
9120 West Road, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 451 out of 726 reviews" "
Rating 8 - Good. 164 out of 726 reviews" "
Rating 6 - Okay. 44 out of 726 reviews" "
Rating 4 - Poor. 30 out of 726 reviews" "
Rating 2 - Terrible. 37 out of 726 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maribel, Rogers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking in Back door by pool would not open with key
Stayed 1 night in Mar 2024

10/10 Excellent

Marianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean, comfortable
Stayed 3 nights in Feb 2024

6/10 Okay

Yahir

Traveled with family
Liked: Cleanliness, staff & service
Air conditioning panel was not wrking so wasn’t able to control temp, hair dryer did not work at all
Stayed 1 night in Feb 2024

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Jacob

Stayed 1 night in Jan 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

DORNELLIA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this area because of the convience to the airport and our relatives that lived in the area. Staff was excellent.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hansang, Suwon

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Dec 2023

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Thanks for your review and we hope to see you again soon.

6/10 Okay

BASIMA, metairie

Stayed 3 nights in Nov 2023
Response from GM on Dec 6, 2023
Thank you for taking the time to review our property. We apologize for any inconvenience and we will be addressing the appropriate depts. Hope to see you again soon. Happy Holiday's

6/10 Okay

David

Stayed 2 nights in Nov 2023

10/10 Excellent

sherry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thanks for the review. Happy Holiday's

10/10 Excellent

Pat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Nov 2023
Response from GM on Dec 6, 2023
Thanks for the review. Happy Holidays!

10/10 Excellent

Curtis, Chico

Stayed 1 night in Nov 2023
Response from GM on Dec 6, 2023
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Arvind

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1) Excellent breakfast. 2) Most courteous and friendly staff (too good). 3) Real value for money.
Stayed 3 nights in Oct 2023
Response from GM on Dec 6, 2023
Thank you for taking the time to review your stay with us. We hope to see you again soon.

10/10 Excellent

Sefedin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Happy camper.
Response from GM on Dec 6, 2023
Thank You very much for your review and we hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Kamilah

Disliked: Cleanliness, staff & service, amenities
I've stayed at many hotels and this one takes the cake. So a random person gained access to my room. The front desk concierge gave a man a key to my room whom i did not know.
Stayed 2 nights in Sep 2023
Response from Sean Q on Oct 2, 2023
Fake news Miss. Kamilah. The "random" person was associated with you and your reservation and we are not in control of your personal relations. Please be courteous and professional to everyone that try to help you.

4/10 Poor

Charmayne

Stayed 2 nights in Sep 2023

10/10 Excellent

Kenyatta

Liked: Staff & service, property conditions & facilities
Landscaping on front of the property will make it more appealing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Bath was very clean
Stayed 2 nights in Sep 2023

6/10 Okay

KWANG PYO

Stayed 3 nights in Sep 2023
Response from GM on Dec 6, 2023
THANKS FOR YOUR REVIEW. WE HAVE NOTED ANY ISSUES AND ARE SURE TO ADDRESS THE CORRECT DEPTS.

6/10 Okay

Carrie

Traveled with family
Liked: Staff & service
Staff was friendly. The hotel itself is quite dark and in need of updating.
Stayed 3 nights in Sep 2023

10/10 Excellent

Iovanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great easy check in & out ! Hotel was nice and quite clean plenty of parking and a lot of store around the area very convenient
Stayed 2 nights in Sep 2023

10/10 Excellent

Maria Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Tara

Stayed 2 nights in Sep 2023

8/10 Good

Tonina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Carlos

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very friendly and understanding. Definitely recommending this place !
Stayed 1 night in Sep 2023

10/10 Excellent

Jalisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was available and Kind
Stayed 2 nights in Sep 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Destiny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was pretty nice. It was clean and very quiet. The breakfast was not the best and the phone in the room did not work. But overall it was nice and I would stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jn Luc Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay good food
Stayed 7 nights in Aug 2023
Response from GM on Dec 6, 2023
Thank You very much for your review. We hope to see you again soon.

8/10 Good

Brandee

Traveled with group
Liked: Cleanliness, staff & service
I’m a traveler and stayed here over the weekend when I came with a friend. Check in was easy, the room was almost completely cleaned with the exception of some wall spots that were definitely overlooked for cleanliness….I smelled weed soon as I got off the elevators but the smell left when those guest checked out the next morning. Breakfast was delicious both mornings..so it’s worth going down from 6:30-9:30 AM to eat. Options were: sausage, bacon, biscuits & gravy, pancakes, yogurt, cereal, bagels & muffins … etc… The pool area was clean and functioning and a nice amenity. More pool towels need to be added because with two families the towels were gone. It is very close to the highway but I didn’t hear the highway noise. This hotel is off beltway 8 & 15 minutes from IAH.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lakia

There is nothing I don’t like. Everything was perfect!
Stayed 2 nights in Aug 2023

10/10 Excellent

Nuvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay !!!
Stayed 7 nights in Aug 2023

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is pretty new and is well maintained. It is a very safe location and if you need accommodations on the NW side I highly recommend it.
Stayed 3 nights in Aug 2023

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff and complimentary breakfast was great. The building and facility was dated and is in need of an overhaul. The mattresses were very firm. I like the fact the hotel offered washer and dryer on site for convenience.
Stayed 2 nights in Aug 2023

10/10 Excellent

edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Altiver

Traveled with partner
Ice machine on my floor didnt work and they havent returned my security deposit of 25 dollars
Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and quiet. Breakfast was very good. Enjoyed our stay.
Stayed 1 night in Aug 2023

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Hotel was clean and safe and front desk was pleasant. Our room was very clean and ac was cold. Breakfast was plentiful. Would stay here again if in the area.
Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Stayed 2 nights in Jul 2023

10/10 Excellent

Martha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at this property. Our family enjoyed our stay here.
Stayed 1 night in Jul 2023

8/10 Good

Ricardo

Traveled with partner
Liked: Staff & service
The only downside was the outdated room.
Stayed 3 nights in Jul 2023

2/10 Terrible

Htin Lin

Business traveler
Disliked: Staff & service
Michael
There was a communication breakdown between Hotel.com and the Inn. In consequence, the hotel delayed my check-in process. Both parties never took the customer's expectations and convenience into consideration. I had paid the full price before the trip. This is absolutely an unpleasant event.
Stayed 1 night in Jul 2023