Ratings based on 68 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby Valandre from Novi, Michigan
Posted Nov 25, 2013
Pros: Nice hotel - clean, close to shopping, restaurants. Complimentary breakfast was excellent.
Location: Location close to Beltway with nearby shops and restaurants
Staff and in particular, General Manager, were very helpful and responsive to customer needs.
Jan 25, 2013 by Phil
On behalf of the entire team at the Holiday Inn Express & Suites, Houston NW, I would like to thank you for taking the time to offer us feedback and compliments as well. We are always glad to receive direct feedback from our guests and we look forward to having you back again in the near future as our guest once again. Holiday Inn Express & Suites Staff
for Everyoneby A verified traveler from AA, Longview, TX
Pleasant stay :)Posted Nov 13, 2013
I checked in on a Friday evening, extremely exhausted from a long drive. Our rooms were nice and we stayed in a joint room. Make sure to check before booking a joint room; I don't know if that was the reason or the walls being too thin but I could even hear the guy next door sneezing and coughing.
Jan 20, 2013 by Phil
Thank you for taking the time to offer feedback on your stay with us at the Holiday Inn Express & Suites Houston NW. I am glad you found our rooms so nice and I apologize for the noise concern. We gladly accept requests to be placed in a non-connecting door room, so please let us know when you plan on coming back to Houston so we can ensure you are not placed in a connecting door room again. Again, thank you for taking the time to provide us great feedback, we appreciate your feedback and your business. Phil Hotel Manager
for Everyoneby Me
Great stay.Posted Oct 27, 2013
Great breakfast. Clean room and bathroom. Staff was great!!
Jan 5, 2013 by Phil
From all of us at the Holiday Inn Express & Suites Houston NW, I want thank you for taking the time to offer us such nice feedback as well as for staying with us. We look forward to having you back with us again in the very near future.
for Everyoneby #teamlisa from Alexandria Louisiana
Nice location. Not much traffic!!Posted Oct 21, 2013
My kids & I enjoyed our stay at this hotel. The worker PJay was very friendly and helpful. We were given a room that was not clean. PJay issued us another one & was very apologetic. He assured us that our stay would be pleasant & it was!! Thanks PJay, you are a excellent example of great customer service. We will definitely return to this hotel.
Jan 22, 2013 by Phil
I want to begin by thanking you for taking the time to offer us feedback as it is very helpful and helps us improve. I also want to apologize for the room that you were first given not being ready for you, I know how disappointing that can be and my sincere apologies. I am so glad that Pjay was able to take such great care of you, we are so happy that the service Pjay was able to offer was able to help turn around the room not being ready situation. You can be sure that Pjay will be recognized for his efforts and again, thank you so much for your feedback and kind words about Pjay. Thanks again and we look forward to having you back in the near future. Phil Hotel Manager
for Everyoneby A verified traveler
Nice crisp clean hotel.Posted Oct 21, 2013
We had a wonderful stay in this well kept Holiday Inn. It was clean from top to bottom. I am extrodinairly picky when it comes to hotels, but this one fit the bill! The taste of the breakfast left a lot to be desired but afterall, I didn't go there to eat I went to rest and rest I did! Thank you Holiday Inn for maintaing your standRds. We will be staying with you everytime we come to Houston.
Jan 5, 2013 by Phil
Thank you so much for your feedback and your business, we appreciate both very much. I apologize the breakfast was not quite what you were looking for, hopefully on your next stay with us we will do a better job. Thanks again for your feedback and business, please stay with us again the next time you are in Houston Texas.
for Everyoneby Lillie from Texas
Great location, near Beltway 8 and other exits.Posted Sep 29, 2013
Pros: Location, cleanliness, service, and a helpful front desk attendant named Wilma.
Cons: Can not think of anything at this point.
Location: Location less than one block to the Beltway, banks, food and pharmacy within the area.
My daughter and sister needed a hotel close to HWY 290 and this hotel has a great location, both were from out of town and had late arrivals. I needed a hotel with 100% non smoking. Beds were very comfortable and friendly staff. Highly recommended.
Jan 7, 2013 by Phil
As the General Manager of the hotel, I would like to extend our thanks on behalf of the entire team for your feedback and business. I am so glad our location was so ideal and you found our service and product equally good. Please come back and stay with us in the future, we look forward to having you back. Phil Hotel Manager
for Familiesby A verified traveler
ConvenientPosted Sep 9, 2013
Pros: Big queen beds. Nice breakfast. Staff friendly.
Very nice motel. It was very convenient to where my son was playing baseball. Mad it very easy to get to the ball field.
Jan 14, 2013 by Phil
Thank you so much for staying with us and for taking the time to offer feedback, both are important to us. I am so glad you found our hotel convenient and you had a great stay. As you mentioned, we are very close to a top notch youth baseball facility, I am glad you discovered us. We look forward to having you back in the near future. Phil Hotel Manager
for Everyoneby cat from houston
Modern and CleanPosted Sep 3, 2013
Pros: Brand new and clean
Location: Easy access to major highways.
Great front desk customer service super nice lobby. Breakfast added bonus and very comfortable rooms.
Jan 14, 2013 by Phil
Thank you for staying with us and thank you for taking time to offer feedback. I am glad you were able to enjoy our great complimentary breakfast and you had great service as well. We hope to have you back very soon. Phil Hotel Manager
for Business Travelersby Anita from San antonio
Pleasantly surprisedPosted Aug 27, 2013 on Hotels.com
This hotel was amazing! I stayed with my husband and one year old. The breakfast was excellent and had a big selection. The pool was beautiful. The rooms were clean. The service was wonderful. Everyone was so friendly and accommodating. Great staff! I was so surprised but extremely happy!
Jan 16, 2013 by Phil
It is always nice to hear back from our guests, so thank you for making time to offer us feedback. I hope you will come back and stay with us soon and allow us the opportunity to serve you and your family once again. Phil Hotel Manager
for Everyoneby Sheca
Beautiful Clean hotel - Friendly staff.Posted Aug 14, 2013
When we entered the room the air was already on. Very clean room. Free hot breakfast. Polite friendly staff. Beautifully decorated. To top it off it had a refrigerator and microwave in the room. G
Jan 20, 2013 by Phil
I would like to thank you for your kind words about your stay with us. We look forward to having you back as our guest once again in the near future. Phil General Manager