Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, inexpensive hotel with friendly staff.

Posted May 29, 2014
It was great. Newer hotel with friendly staff and a nice breakfast. Inexpensive and pleasant.
Comment from Hotel Management
Jun 4, 2014 by Phil, Hotel Management
Thank you very for sharing your feedback with us as it relates to the Holiday Inn Express & Suites Houston NW, West Road. It is always nice to hear back from our guests about their experience with us, by reading your comments about our breakfast and team, it truly seems as you were really able to have an enjoyable stay with us. We hope to have you back soon! Phil
5 out of 5
Recommended
for Everyone
by Rich

Nice and convenient hotel for my purposes

Posted May 27, 2014
Pros: The overall ambiance
Location: Near the horse track, LA Fitness for exercise and shopping
I got the room for my son and fiancé and they could not have been happier with the comfort, cleanliness and modern look of the whole hotel.
Comment from Hotel Management
Jun 4, 2014 by Phil, Hotel Management
From all of the team at the Holiday Inn Express Houston NW, West Road, I want to thank you for your kind words and time you took to share your experience with everyone. Our hotel is only three years old and we take pride in keeping our hotel clean and modern, so your feedback is so nice to hear. We hope to have you back again soon! Phil Hotel Manager
2 out of 5
by J from dallas, TX

NOISY AND STINKY

Posted May 22, 2014
Pros: new, clean
Cons: see above: better informed employees ( re: directions) change laundry detergent sound proof the walls as necessary
Location: There is nothing nearby, good luck finding anything other than fast food or chain restaurants. It is a very complicated & long drive into Houston
My $218.00/ night room was next to an elevator that made a ringing alarm type noise everytime the doors opened and closed on any floor. It was so loud that I could hear the alarm on other floors. This is required by Code to alert sight impaired people that the doors are open & that they are shut. fine, but don't put guest rooms next to it and/or reduce the room price and/or put sound deadening material in the walls adjacent to the elevator. I was woken @ 5:00am after working until midnight on a difficult project. needless to say I did not get a good night's rest and felt tired all the next day. The cleaners used on bed linens and towels had a very strong odor which I found to be offensive. Pillows were thick foam and uncomfortable to me. People at front desk unable to give directions in this very confusing new area bound on all sides by highways. forget mapquest. Google somewhat better.
Comment from Hotel Management
Jun 17, 2014 by Phil, Hotel Management
I regret you did not have a great stay with us, we always strive to ensure every guest has a great stay, we clearly fell short and I apologize. Phil Hotel Manager
5 out of 5
Recommended
by Zack from West road, Houston Tx.

Great place to stay / Very accommodating

Posted May 21, 2014 on Hotels.com
Friendly staff, clean and spacious rooms. No complaints
Comment from Hotel Management
Aug 9, 2014 by Phil, Hotel Management
On behalf of the entire team at the Holiday Inn Express & Suites, Houston NW, thank you for staying with us and thank you for taking the time to offer feedback. It is always nice to hear back from our valued guests about their stay, we hope to have you back with us again in the near future. Phil Hotel Manager
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Clean, Convenient at Beltway 8 and West Road

Posted May 19, 2014 on Hotels.com
New hotel just off Beltway 8 on West Road. Close to many shops and restaurants. Good service and business grade office chair in room.
Comment from Hotel Management
Aug 16, 2014 by Phil, Hotel Management
Thank you for taking the time to offer us feedback, on behalf of the entire team at the Holiday Inn Express & Suites, NW, West Road, we thank you for your business and feedback. Phil Hotel Manager
4 out of 5
Recommended
for Personal Event
by Dina from Midland

Clean and comfy

Posted May 13, 2014 on Hotels.com
Room was clean and fresh, bed was comfortable. The location was great also. Will be back soon.
5 out of 5
Recommended
by Barnes from West rd in Houston TX

Posted May 13, 2014 on Hotels.com
The stay overall was excellent. You should at least put up a privacy fence in back of the property as the mobile home park with unsightly trash and debris was very unsightly and somewhat concerning.
4 out of 5
Recommended
for Business Travelers
by Michael

This traveler left a rating score only Posted May 4, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveler

Great place

Posted Mar 25, 2014 on Hotels.com
We enjoyed our stay here. The breakfast was great and the room was in awesome condition. No problems with wifi and guest services were very helpful.
Comment from Hotel Management
Jun 14, 2014 by Phil, Hotel Management
Thank you so much for choosing to stay with us and then taking the time to offer us great feedback. I am so glad you found our rooms, breakfast and WIFI to meet your needs and the service levels to back them up equally great. On behalf of the entire team at the Holiday Inn Express & Suites, Houston NW, we welcome you back and look forward to being able to serve you again in the near future. Phil Hotel Manager
4 out of 5
Recommended
by wayne from cypress

nice place to stay

Posted Mar 25, 2014 on Hotels.com
Liked it
Comment from Hotel Management
Jun 14, 2014 by Phil, Hotel Management
I am so glad you liked our hotel. From all of us at the Holiday Inn Express & Suites, Houston West Road, thank you for your business and for your feedback, both much appreciated.