Exterior

Reviews of Holiday Inn Express & Suites Houston North Intercontinental, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 251 out of 525 reviews" "
Rating 8 - Good. 161 out of 525 reviews" "
Rating 6 - Okay. 48 out of 525 reviews" "
Rating 4 - Poor. 33 out of 525 reviews" "
Rating 2 - Terrible. 32 out of 525 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained older hotel , VERY clean ! Great staff !!! Nice breakfast ! Food close- by !
Stayed 2 nights in Mar 2024

10/10 Excellent

Bonni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room and property were clean and comfortable. The hot breakfast options were great.
Stayed 2 nights in Mar 2024

8/10 Good

Crystal

Traveled with family
Excellent breakfast staff and value checking in staff not as efficient Out side area around hotel felt somewhat unsafe due to area of location and community behaviour Overall good value for the cost
Stayed 1 night in Mar 2024

2/10 Terrible

Zeenat

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was rude and was not welcoming. The room had a weird smell which was bothering my mom who have asthma
Stayed 1 night in Mar 2024

4/10 Poor

vaibhav

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel has two building. The main building looks good from appearance, however the secod building is in very poor condition. Rooms’s carpeted floor is in poor condition. Washroom very poor.

10/10 Excellent

Tymberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and feel safe to parking in gates, good breakfast
Stayed 2 nights in Mar 2024

6/10 Okay

Aamir

Traveled with family
Liked: Cleanliness
Unfriendly front desk night staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Gayle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the fenced in parking. Hotel was great. The room we received was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast, it was very nice, good choices, something different daily. The syaff were super friendly, professional and helpful, Brandon at the front desk was amazing. I also loved the heated pool and for a first time traveler it was really nice that the airport shuttle would also take you anywhere in a 5 mile readius of the hotel. I would definitely stay here again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Esmeralda

Stayed 3 nights in Dec 2023

4/10 Poor

Andrew

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel has two buildings which are separated by a parking lot. It's a bit confusing because you cannot enter the second building from the front door (it's rented as an event space) The hotel said they'd pick us up via shuttle and then called after we waited 25 mins that they couldn't anymore and told us to take an uber. At first they said they wouldn't reimburse me but then later did reduce the room rate a bit to compensate. However, the clerk was not friendly, the desk was left unattended for awhile and also neglected to tell me that he was not giving me a room with two beds that I was paying for. I was given a king which is not what I booked or I wanted but again, he gave me no choice. I should have been offered further compensation/discount. Also he didn't tell me when I checked in so when I got to the room in the second building, which is far, I walked all the way back with my luggage for him to tell me "tough luck" essentially. So not a great experience from this hotel. The room itself was fine (very basic) but the hotel did seem a bit run down.
Stayed 1 night in Feb 2024

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and staff was very nice. If needed I will definitely book again.
Stayed 1 night in Feb 2024

6/10 Okay

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Edwin Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the best!! The dining options are excellent everything is walking distance.. I would definitely come back to this hotel!!
Stayed 6 nights in Dec 2023

10/10 Excellent

Tamika, Macon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. Shuttle services were awesome and it was walking distance to several eateries
Stayed 1 night in Feb 2024

2/10 Terrible

mary

Traveled with family and small children
Disliked: Cleanliness, staff & service
Our room smelled like someone smoked pot in it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and knowledgeable. Also enjoyed their continental breakfast and how close they were to the airport and not to far from downtown area
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Regina Susan

Stayed 2 nights in Feb 2024

6/10 Okay

christopher

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Jacuzzi and Pool for kids and hot breakfast were main criteria for selecting an airport area hotel, the pool is smaller than in photo and it's freezing cold, and jacuzzi does not work. The breakfast was great. Our room had not received maid service, so they upgraded us to a suite.

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is 20mins from the airport! It is dirty, old, very outdated and the staff were terrible. I refuse to stay here and am leaving for another hotel!
Stayed 1 night in Feb 2024

6/10 Okay

ELLEN

Traveled with partner
This hotel should nit be considered an airport hotel. It is a 20 drive….in a taxi. The shuttle only runs once and hour. Not convenient after a long travel day. The property has seen better days and could benefit from either having the carpet cleaned or removed. AC unit very noisy
Stayed 1 night in Feb 2024

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room. Good microwave, frig and coffee maker. Bed was comfortable. Good option on TV
Stayed 1 night in Jan 2024

6/10 Okay

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable and a good price
Stayed 1 night in Jan 2024

10/10 Excellent

Geneva, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Shuttle driver never showed up but manager was kind enough to reimburse the cab ride.
Stayed 1 night in Jan 2024

4/10 Poor

Joshua

Disliked: Cleanliness, property conditions & facilities
Older property in a rough part of town
Stayed 1 night in Jan 2024

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

CHIMENA LAWRENCE

Business traveler, Solo traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its simply ok
Stayed 3 nights in Jan 2024

10/10 Excellent

Robert, Murrysville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He had a very enjoyable stain at the Holiday Inn express North in Houston. Facility was clean, and the staff was excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

10/10 Excellent

Jeanette Sanabria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The beds were very comfortable and the hotel room was clean and quiet. We booked this hotel primarily because it offered a free airport shuttle and seened to cater to airline guests. Since apparently the shuttle wS not working. We arranged for a taxi to the hotel when we were disconnected by the front desk and they refused to help us arrange a taxi for the morning.
Stayed 1 night in Jan 2024

6/10 Okay

Alane

Traveled with partner
Liked: Cleanliness, staff & service
We stayed here one night after the College Football National Championship. We chose it due to its proximity to the airport for our early flight and the fact that it had a free shuttle and great price. Had a king bed and couch plus separate half room (with door) with another couch (probably pull out?) and sink, mini fridge, microwave and kuerig. Price couldn't be beat at $72 refundable rate. The airport shuttle was problematic. You can't "schedule" it, you just call when you arrive. They don't tell you that it is actually "scheduled" on the other end (from hotel to airport) on the hour at the top of the hour. So we were told it would be 15-20 minutes to wait but it took 45 minutes. It is a solid 20 minute drive. Then if there is only one shuttle driver you should expect it to be running late. That messed us up a ton on our arrival and we missed half of our pre-game tailgate party. Had we been told the truth about timing we would have just gotten an Uber. The other issue was the hotel window only had the light privacy curtain, not a real curtain, so the street light shines in the room all night making it hard to sleep. On the good side, the free breakfast was outstanding, very consistent across all Holiday Inn Express hotels I've been to. There is nothing near this hotel that you would want to walk to so I would consider it only if you need something nearby, have a car, or need a bed near the airport at a good price.
Stayed 1 night in Jan 2024

6/10 Okay

Eugenio

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Olena

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Haleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime I come to Houston i stay at this hotel. I love it every time I’m there. Hopefully will be back soon.
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024

10/10 Excellent

Antolín

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional but cool. Didnt feel like i was signing my life away or id get jumped, ifibwas in lobby to long, watching the game.
Stayed 2 nights in Dec 2023
Response from Diana F on Jan 6, 2024
Thank you for your feedback. I am very glad to hear you enjoyed your stay with us.

4/10 Poor

Dionne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick another hotel.
This hotel has seen its better days, disappointed in the condition of the room and bathroom. Very old carpet in the room, I would not walk without shoes on. Bathroom tile was cracked, uneven and dirty. Bathroom cabinet laminate was peeling. Walls were dirty and scratched. Bathroom door rusrty and dirty. We checked in late. Our key did not work in the door. The employee at the front desk was very frustrated and treated us like we were uneducated.
Stayed 1 night in Dec 2023
Response from Diana F on Jan 6, 2024
Hi Dionne,Thank you for your feedback. I am very sorry to hear that we did not meet your expectations. We are happy to announce that our hotel will be going through a much needed renovation soon. We have passed on your comments to the appropriate staff to make sure our guests feel appreciated.

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Diana F on Jan 6, 2024
Thank you for your feedback, we hope to see you again soon!

10/10 Excellent

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick transfer
Excellent service by the staff. Great complimentary breakfast.
Stayed 1 night in Dec 2023
Response from Diana F on Jan 6, 2024
Thank you for your feedback, we hope to see you again soon.

8/10 Good

Mario

Traveled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Diana F on Jan 6, 2024
Thank you for your feedback, we hope to see you again soon!

2/10 Terrible

ROSALIND

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Weekend
The air conditioner needs to be serviced. The TV had a red line running through the center of the screen. With 2 quest checking in why do you guys only issue 3 washcloths? The ceiling fan was loud. The bed was uncomfortable. Ice machine on either floor did not work.
Stayed 2 nights in Dec 2023
Response from Diana F on Dec 20, 2023
Hi Rosalind, thank you for your feedback. I am very sorry to see we did not meet your expectations. We are currently starting the process of a much needed renovation in our rooms and public areas so that our guests can have a stay they expect from Holiday Inn Express. We hope that you give us an opportunity in the future to make your stay better.

4/10 Poor

Cary

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hot tub was down. Tv did not link to cable when turned on, had to use manual buttons on tv to switch inputs every time. Key card was not intrinsically user friendly. Cable was in and out.
Stayed 1 night in Dec 2023
Response from Diana F on Dec 20, 2023
Hi Cary. Thank you for your feedback, we have shared your comments with the appropriate staff to make sure we correct the issues mentioned.

10/10 Excellent

Chimere

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Diana F on Dec 20, 2023
Hi Chimere. Thank you for your feedback, we hope we see you again soon!

2/10 Terrible

Edelmira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Diana F on Dec 20, 2023
Hi Edelmira. Thank you for your feedback, we have shared your comments with the appropriate staff to make sure we provide a better experience moving forward.

10/10 Excellent

Sheetal

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Jun 2023
Response from Diana F on Dec 20, 2023
Hi Sheetal, thank you for your feedback. We hope we see you again soon!