BBQ/picnic area

Reviews of Comfort Inn & Suites IAH Bush Airport – East

2.5 out of 5
Comfort Inn & Suites IAH Bush Airport – East
7014 Will Clayton Pkwy, Humble, TX

Reviews

7.0

Good

Rating 10 - Excellent. 159 out of 471 reviews" "
Rating 8 - Good. 125 out of 471 reviews" "
Rating 6 - Okay. 46 out of 471 reviews" "
Rating 4 - Poor. 50 out of 471 reviews" "
Rating 2 - Terrible. 91 out of 471 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pablo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this Hotel
Stayed 3 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Pablo,We are delighted to hear that you loved your stay at our hotel! Your satisfaction is our top priority, and we hope to welcome you back again soon for another wonderful experience.

10/10 Excellent

Yvonne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect with an exception of the TV channel option. Most of the channel were from Direct TV but the hotel doesn't have it anymore
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Yvonne,We appreciate your feedback regarding the TV channels available during your stay. We recommend reaching out to our management team directly to further discuss your experience and address any concerns you may have related to this matter.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
No working ice machine, breakfast was betthan we expected. The room was pretty good for cleanliness and the bed was comfortable. We got a great deal and I could stay here again if we had to choose another hotel in this area next trip to or from our Texas home.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Patricia,We appreciate your comments on your recent stay with us. We are pleased to hear that you found the room clean and comfortable, and that you enjoyed the breakfast. Should you choose to stay with us again, we hope to provide an even better experience. Thank you for considering us for your future travels.

2/10 Terrible

Danielle

Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Danielle,We are sorry to hear that your experience did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.

10/10 Excellent

Karla

Liked: Staff & service, property conditions & facilities
Just perfect
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Karla,We are thrilled to hear that your experience was perfect. Your satisfaction is our top priority, and we are delighted to have met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told me there was no more rooms .. after I already made a reservation! Then gave me a room the lack was cracked on the outside then inside the battery was hanging from the door he said it wasn’t fixed yet .. I didn’t have a coffee pot .. the sheets looked like they wasn’t clean .. I was very uncomfortable I had to make a secure lock behind the door cause I was there by myself ..
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Tracey, We regret to hear about your experience and thank you for bringing it to our attention. We encourage guests to reach out to our management team directly to address any concerns and ensure a more pleasant stay in the future. Your feedback is truly valuable in helping us improve our services for all guests.

6/10 Okay

Keely

Liked: Cleanliness, amenities
The only complaint I have is our comforter was ripped in a few spots and it was rough.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Keely,We're sorry to hear about the issue with your comforter and appreciate your feedback. Rest assured that we will address this matter with our housekeeping team to prevent similar occurrences in the future. Thank you for bringing this to our attention and allowing us to improve our services.

8/10 Good

Chandee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Manager on Mar 7, 2024
Hello Chandee, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Virgil

Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Virgil,We're thrilled to hear you had a wonderful stay with us! We appreciate you choosing our hotel and look forward to welcoming you back soon.

10/10 Excellent

lori

I had a great stay when I was overnight in Houston before my next flight. The hotel is a bit older but everything was spotless. The staff was exceptional, from the shuttle driver who picked me up, brought my luggage inside, and made sure he would come to pick me up again at the correct time in the morning, to the desk clerk who was friendly and efficient, and also the young woman in the breakfast room. I had to leave before the breakfast was officially open but was able to get some fruit and yogurt and a coffee. The bed and curtains were comfortable. And it was only a 5 minute drive from AIH airport. One comment on the light coming in the window…the sheer curtains don’t keep the light out. Overall excellent stay though. I will definitely return.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello lori,We are thrilled to hear about your positive experience during your stay at our hotel in Houston. We greatly appreciate your kind words about our staff and are glad to hear that they made your experience exceptional. Your feedback about the sheer curtains will be shared with our team for future improvements. We look forward to welcoming you back on your next visit to the area!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The property was good especially for the price. Room was clean. There was a burnt spot in the carpet, but it didn't bother my rest. Bed was comfortable and room quiet. Breakfast was also included. The only reason I do not expect to return to this hotel is the shuttle service. As is mentioned in the description, you need to contact the hotel in order to be picked up from IAH airport. I contacted them over an hr before arriving at IAH, but the best they could offer was making me wait at least an hour at the shuttle pick up door. The next morning the shuttle arrived at the hotel half hour later than scheduled. The property was good overall but because I also rely on airport shuttle service, I will try to find something better next time.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Brian, We appreciate your compliments on the cleanliness, comfort, and value of our hotel. Your feedback on the shuttle service is noted, and we regret any inconvenience caused. We strive to improve our services and appreciate your understanding in this matter. Should you decide to stay with us again, we hope to provide you with a better experience overall. Thank you for your review.

2/10 Terrible

Mike

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The beds are really uncomfortable and I request to change it or change the room and they said all the room are the same. I had to sleep on the floor it was better than the bed.
Stayed 4 nights in Feb 2024
Response from Rob on Feb 19, 2024
Sorry, sir you couldn’t extend you because your credit card was keep declining, thank you for you business.

10/10 Excellent

Deisy, Terrytown

Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Manager on Feb 24, 2024
Hello Deisy,We are delighted to hear that you enjoyed your stay with us. Should you have any other feedback or inquiries, please feel free to reach out to us.

4/10 Poor

Holden J

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The key card experienced multiple malfunctions, requiring us to request replacements to access both the gym and our room. The male front desk attendant was consistently rude, nonchalant, and sardonic. Additionally, the restroom had spiders and ants, and the room itself was quite small. Despite these issues, the hotel's location was convenient, being close to the airport and restaurants within walking distance. Only recommended for short stays.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Holden J, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the key card and the interaction with our front desk attendant. We will use your comments to improve our service and attentiveness. We appreciate your compliments regarding our convenient location and will continue to prioritize guest satisfaction.

2/10 Terrible

James

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Supposed to get free airport shuttle. When i didn't get it, front desk person was rude and wouldn't give me any room discount. I waited at airport more than an hour. I made 3 calls and was told twice he'd call me back, but he didn't. He first said he was busy, then he said he did call back (he didn't).
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello James,We apologize for the inconvenience you experienced with the airport shuttle service. Our hotel strives to provide the best possible service, and we will address your concerns regarding the front desk staff's response. We appreciate your feedback and will use it to improve our services in the future. Please contact our management team directly for further assistance regarding the room discount issue.

8/10 Good

Kimberly, Green bay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. A little older looking in the room. Pretty shabby paint job. But the bed was comfortable and clean. I was comfortable in my room with no issues.
Stayed 4 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Kimberly, Thank you for your feedback on the cleanliness and comfort of your room. We strive to provide a comfortable stay for all our guests. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns, please do not hesitate to contact our management team directly.

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and professional. Very nice rooms.
Stayed 6 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Francisco,Thank you for your kind words! We're thrilled to hear that you found our hotel to be clean and professional, with nice rooms. We aim to provide a great experience for our guests and it's wonderful to know that we succeeded with you. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Katina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service desk was friendly and helpful. The room was better than expected.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 12, 2024
Hello Katina,Thank you for taking the time to share your positive experience with us. We're glad to hear that you found our service desk staff to be friendly and helpful, and that your room exceeded your expectations. We strive to provide excellent service and comfortable accommodations. We hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room floor plan. Thank you.
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Christian,Thank you for your feedback! We're delighted to hear that you enjoyed the floor plan of your room during your stay with us. We strive to provide comfortable and well-designed accommodations for our guests, and it's great to know that you found the layout to your liking. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Malisa, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, front desk staff was very helpful especially both of the young ladies. Housekeepers were great, didn’t speak English but it didn’t stop them from being good at understanding what I needed. Overall I have no complaints
Stayed 3 nights in Dec 2023
Response from Manager on Feb 6, 2024
Hello Malisa,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and found our front desk staff to be helpful. Our housekeeping team strives to provide excellent service, and we appreciate your understanding even if there was a language barrier. We look forward to welcoming you back in the future.

10/10 Excellent

Malisa, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have absolutely nothing bad to say about my stay here, the staff was nice and helpful, my room was clean upon arrival, and they would check in with me during my stay to see if house cleaning was needed and did a great job of cleaning around my kids and myself.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Malisa,Thank you so much for your wonderful feedback! We are thrilled to hear that you had a positive experience with our helpful staff and enjoyed your clean room throughout your stay. We take pride in providing exceptional housekeeping service and ensuring a comfortable stay for our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash in parking lot in view of room window
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Alan,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our team will address this issue immediately to ensure that it doesn't happen again in the future.

8/10 Good

Sandra D

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Sandra D,Thank you for choosing our hotel for your stay. It was a pleasure to have you as our guest. We hope you had a memorable experience and enjoyed our services. Should you have any further feedback or suggestions, we would love to hear from you. Please reach out to us so that we can address any concerns you might have had. We look forward to welcoming you back in the future.

8/10 Good

Abiodun

Response from Manager on Feb 15, 2024
Hello Abiodun, We appreciate you choosing our hotel for your stay and for taking the time to share your experience. We strive to provide excellent service and it seems we were successful in meeting your expectations. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Not worth even the $50
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Dear Guest, We appreciate your feedback and are sorry to hear that you did not find value in your stay. We continuously strive to provide excellent service at a competitive price. If there's anything specific you'd like to share, please don't hesitate to reach out to our management team.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Alejandro,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a perfect experience with us. It was a pleasure to have you as our guest, and we hope to welcome you back in the future.

4/10 Poor

Becky

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Dec 6, 2023
Hello Becky,We apologize for any inconvenience you experienced during your stay. Please feel free to reach out to us directly with any specific feedback you would like to share, so we can address any areas of improvement. Your satisfaction is our top priority and we appreciate your support.

2/10 Terrible

Noris

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs an immediate update. Water kept coming out black. Elevator broken, lobby bathroom out of order. A/c filter super dirty
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Noris,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconveniences you experienced during your visit. We appreciate you bringing these issues to our attention and will address them accordingly. Please feel free to contact our management team directly to discuss your concerns further.

2/10 Terrible

Valarie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator never works and they take 100 dollar deposit out and do not return the money
Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Valarie, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the elevator during your stay. Regarding the deposit, please contact our management directly for further assistance in resolving this matter. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 2, 2023
Hello Billy,Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to exceed your expectations. We hope to welcome you back soon for another exceptional experience.

2/10 Terrible

Merylee, Monticello

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately the breakfast area was dirty and they didn't have enough breakfast at 8 am. There are no dishes available. In 5 nights they only provided room service once and because I requested it. Very much disagree with EXPEDIA and my stay at this place. I hope that if you stay here for the convenience of the airport, you have a better experience than me and everyone else who was there those days. luck!
Stayed 4 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Merylee, We apologize for the inconvenience you experienced during your stay with us. We appreciate your feedback and will address these issues promptly. Thank you for bringing this to our attention.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Extremely Disappointed
I arrived at 3:30 p.m. to check into the hotel. I was notified that the room wasn't ready and had to wait till it was cleaned. We waited for 45 minutes and were told that we could get a room on the third floor. Mind you I was traveling with my elderly parents and the elevator was broken, so they'd have to climb stairs to get to the room. We opted to keep our room on the 2nd floor and had to leave for an event. We returned after 9p.m. to a room that didn't have any comforters. The lady at the front desk was kind enough to get us some blankets. I've never experienced anything like this.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Guest ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Patrick

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 room and they both had no sheets. I went to the front desk nobody could find the key to the linen closet and we never received fresh blankets. Then there was no breakfast even when they told us when we checked in there would be. When i asked for a refund or even a partial refund, i was told they could not do anything about. By far one of the worst hotels i have ever stayed in and not to mention the sheets we did have had stains on them, thus the reason for asking for new sheets.
Stayed 1 night in Sep 2023
Response from Manager on Oct 16, 2023
Hello Patrick, I apologize for the inconvenience you experienced during your stay. Please be assured that I have shared your feedback with the relevant team members to ensure that this does not happen again in the future. We appreciate your understanding and hope to have the opportunity to serve you

10/10 Excellent

LOUIS

Traveled with family
Liked: Cleanliness
It was very nice stay
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Louis,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Farideh

Business traveler
Hotel didn’t have too Available even though I had booked in advance & had paid full amount
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Farideh ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 10, 2023
Hello John,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Nikolas

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator did not work. Washing and drying machines were in terrible condition. Room was missing a fire alarm, and parts of the bathtub were broken. The staff were as helpful as they could be, but the property was quite dismal.
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Nikolas,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello Charles,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didnt like was the elevator not working everything else was excellent
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hi Manuel,Thank you for being a guest with us and sharing your experience. We are glad to learn you enjoyed your overall stay with us. However, we are sorry for your disappointment with the condition of our elevator, and we will share your comments appropriately. Thank you again for your feedback, and we look forward to your next visit.

6/10 Okay

Clara

Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Clara,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at front desk is so nice we felt so bad for the lady working due to an employee pulled a no show and she had to work a double we brought her something to eat also elevator was broke we switched to first floor second day from third floor. The breakfast was the bomb first day but we go to breakfast room next day there was nothing put up I was so looking forward to it. The rooms are very very clean
Stayed 2 nights in Sep 2023
Response from Manager on Sep 4, 2023
Hello Manuel, Thank you very much for this feedback. It means a lot to us and gives us the motivation to uphold our quality services. It would be a pleasure to host you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It use to be better.
Stayed 4 nights in Aug 2023
Response from Manager on Aug 26, 2023
Dear Guest,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello stephanie,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Gary

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Gary,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Louise-Marie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator was broken and satellite cable was out entire trip.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 10, 2023
Hello Louise-Marie, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our elevator. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

2/10 Terrible

ivan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing works in this hotel literally stay anywhere else but here, tvs don’t have any channels, elevator doesn’t work. Any other hotel would be better than this one. Only reason I chose this one is because a job event will be taking place here so I decided to stay here but had I know it was this bad I would rather have stayed somewhere else
Stayed 1 night in Aug 2023
Response from Cassandra "Cc" on Aug 3, 2023
First let me start by saying thank you for choosing our hotel. We are sorry that we fell short of delivering an exceptional customer experience on this occasion. We appreciate you taking the time to provide feedback and want to assure you that we’re taking the necessary steps to address the issues.

6/10 Okay

Isaias, McAllen

Traveled with family
Disliked: Staff & service, property conditions & facilities
Its an ok property. A but outdated. It meets the purpose if youre looking for a inexpensive room near the airport.
Stayed 1 night in May 2023
Response from Manager on Jul 13, 2023
Hello Isaias, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

6/10 Okay

Verified traveler

Traveled with family
Our flight was delayed so we checked in late. The women at the counter wasn't friendly and tried to say we had no reservation, but I called hours before about being late. The lobby smelled old and of weed. Elevator buttons were broken. The room was clean though.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello Guest, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

2/10 Terrible

Leshawn

Disliked: Cleanliness, staff & service, property conditions & facilities
I hated everything about that roach infested place ,no hot water,tv didn't work etc.....
Stayed 1 night in Jun 2023
Response from Manager on Jun 7, 2023
Hello Leshawn, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

latara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend.
Stayed 1 night in Jun 2023
Response from Manager on Jun 5, 2023
Hello latara, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.