Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from m

Smelled like a smokers car

Posted Jul 14, 2014
As soon as I walked in it smelled like somebody was smoking the entire day there
4 out of 5
Recommended
for Everyone
by Jess from o

Not as bad as I tought it would be

Posted Jun 2, 2014
The hotel is nice but may need some upgrades it's a little dated on decor an all in the rooms other then that not bad
Comment from Hotel Management
Jun 5, 2014 by Antonia W, Hotel Management
Dear Jess, We would like to thank you for taking the time to write a review about your most recent stay with us. We were glad to hear that overall you felt our hotel was nice and maybe in the future upgrades will occur. We look forward to you returning as our guest the next time you find yourself in the Houston Hobby area!! Sincerely, Antonia W. Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Tx

The Airport is Nearby!

Posted May 6, 2014
If you have questions, you are on your own. The desk staff will not answer the phone. Do not forget your ear plugs! The noise from the airplanes well, it's a littel disturbing. The lobby reminds of Paris, no checking in to rest, relax or sleep. People are there to party: birthday party, wedding party or praise on Sunday. The trip to the airport - stress free!
Comment from Hotel Management
May 17, 2014 by Antonia W, Hotel Management
Dear Joy, We would like to thank you for taking the time to write a review about your most recent stay with us. We would like to offer you our sincere apology for any issues you experienced during your stay and assure you that they have been addressed. We were glad to hear that our location being in close proximity to the Hobby Airport made your travelling plans stress free. We invite you to return as our guest the next time your travel plans bring you to the Houston Hobby area!! Sincerely, Antonia W. Guest Relations Manager
2 out of 5
by cat from galveston,tx

hobby airport holiday inn stay

Posted Apr 28, 2014
Pros: it was clean
Cons: see above
Location: not much near by the area was not safe for us to venture out much at night
We picked this hotel for its central location as we were meeting friends from north of houston and we came in from galveston. Our plan was to have dinner and drinks. The on line pic's and info lead us to believe the "lounge" and the resturant were seperate but they are actually the same place. they were supposed to open at 5pm and were approx 10-15 min late opening. I ordered a midori and 7 up which they didn't have. my husband ordered a scotch and water which the "waitress" wanted to know if he wanted a shot of scotch with a glass of water, obviously that was not what he ordered. out of the 4 of us dining from the very limited menu 3 of us ordered pasta. none of us ate much of it. It was not good and especially for the overrated price of approx 19.00 the pillows in our room were labelled soft and firm but were actually the same there was no fridge or microwave. for the price of 104.00 we expected that and also no continental breakfast. Also the parking was very inconvient It was an overall disappointing stay and we will not stay there again
Comment from Hotel Management
May 17, 2014 by Antonia W, Hotel Management
Dear cat, We would like to thank you for taking the time to write a review about your most recent stay with us. We strongly promote guest service excellence within our team and we would like to offer you our sincere apologies as we clearly fell short of meeting your expectations during your stay. We value all feedback from our guest and your comments have been addressed. Sincerely, Antonia W. Guest Relations Manager
3 out of 5
Recommended
for Everyone
by Austin

Decent hotel

Posted Apr 16, 2014
Room was clean and comfortable. The amenities were subpar.
Comment from Hotel Management
May 17, 2014 by Antonia W, Hotel Management
Dear Austin We would like to thank you for taking the time to write a review about your most recent stay with us!! We invite you back as our guest anytime you might find yourself in the Houston Hobby area!! Sincerely, Antonia W. Guest Relations Manager
1 out of 5
Recommended
for Families
by Scott G. from Marietta, GA

Never Stay At This Hotel For Any Price!

Posted Apr 14, 2014 on Hotels.com
Never stay at this hotel for any price. Appearance / Condition / Location / Parking...typical of Hotels near Hobby Airport...questionable. However, the customer service and ammenities were well below even Hobby Airport area standards. #1 The keys to our room did not work...so I left my wife and daughter and all our luggage at the door of the room, went back downstairs to get the key card coded correctly, then returned to the room. #2 We open the door with the new card key...to find someone was already in that room...AND...the room assigned was a King when our reservation was for two Queens. So, I hauled all our luggage back downstairs to get a new room. Finally, we were given keys to a room with two Queens that matched our reservation and was not already occupied. In the AM I went down to get coffee only to find out it was not free if you wanted milk with your coffee... The Service and the Attitude was terrible...no one at the front desk cared that we were inconvenienced in any way. Even my 5-year old daughter knew the hotel was below average. Do Not Stay At This Hotel For Any Price!
Comment from Hotel Management
Jul 19, 2014 by Antonia, Hotel Management
Dear Scott G., We would like to thank you for taking the time to write a review about your most recent stay with us. We value all feedback from our guest as this allows us to see how we are doing. We strongly promote guest service excellence within our team and would like to offer you our sincere apology as we clearly fell short of providing this during your stay. All comments are taken seriously and assure you that your comments have been addressed. We hope that you may return as our guest in the future with the intentions of your experience being a more memorable one. Sincerely, Antonia W. Guest Relations Manager
2 out of 5
Recommended
by A verified traveler

Stay Elsewhere

Posted Apr 12, 2014 on Hotels.com
The hotel is very poorly maintained. Gaps around doors. Bar/restaurant smells. Staff was very pleasant and helpful.
Comment from Hotel Management
Jul 19, 2014 by Antonia, Hotel Management
Dear Anonymous, We would like to thank you for taking the time to write a review about your most recent stay with us. We appreciate all feedback from our guest as this allows us to see how we are doing. We are an older hotel and apologize for the age of our property not meeting your expectations. We were pleased to hear that you found our staff to be pleasant and helpful. We invite you to return as our guest anytime you find yourself in the Houston Hobby area!! Best Wishes, Antonia W. Guest Relations Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Time Spent

Posted Apr 8, 2014 on Hotels.com
This is a very clean hotel for the money. I have paid more and the hotel was not as clean! I will tell our family and friends.
Comment from Hotel Management
Jul 19, 2014 by Antonia, Hotel Management
Dear Anonymous, We would like to thank you for taking the time to write a review about your most recent stay with us!! We look forward to you returning as our guest the next time your in the Houston Hobby area! Sincerely, Antonia W. Guest Relations Manager
5 out of 5
Recommended
for Business Travelers
by Barbara from Houston

Very clean and comfortable

Posted Mar 25, 2014 on Hotels.com
I thought the hotel was more than acceptable. Clean with a bar and restaurant. I was very comfortable.
Comment from Hotel Management
Jul 19, 2014 by Antonia, Hotel Management
Dear Barbara, Thank you for taking the time to write a review about your most recent stay with us!! We were glad to hear that you had a comfortable stay and invite you back to be our guest anytime your travel plans bring you back to the Houston Hobby area!! Warmest Regards, Antonia W. Guest Relations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to hobby airport

Posted Mar 20, 2014
Not bad, but not responsible to calling or asking of their guests