Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Halfway between Houston and Galveston

Posted Aug 19, 2014
It was a nice hotel. Clean, with ice-cold air conditioning. The bed in my double-queen room was firm enough that I had trouble sleeping. The breakfast buffet was inexpensive and featured real food (not egg-product or sausage-shaped mystery meat). Good location between downtown Houston and Galveston.
5 out of 5
Recommended
for Everyone
by A verified traveler from Centre Hall, PA

Nice hotel close to NASA and La Porte

Posted Aug 18, 2014
Pros: The hotel staff was knowable on the different places we wanted to travel too.
Cons: I wish breakfast was included in the room rate.
Location: Good location not far from what we wanted to see.
Everything was very good front desk to housekeeping.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

It was very central to what we wanted to do

Posted Aug 15, 2014
We were close to NASA, saw an Astros game, went to Galveston the Strand, Kemah and a museum in Houston. The bed was so comfortable we were really able to sleep good. The staff was very nice too. Only thing is if you want an outside pool to hang out at it is not the place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 3, 2014
Beds where a little squeaky. Other than that nice place in a good location.
Comment from Hotel Management
Aug 8, 2014 by Thomas, Hotel Management
Dear Traveler, Thanks for staying with us, then sharing your experience with us. I am glad to read that you thought we were a nice place. I do apologize for any inconvenience that you experienced while on your stay. We do appreciate the feedback and will look into correcting the problem. We hope that whenever you are in the area, we will choose the Holiday Inn Houston-Webster. Sincerely, Thomas M - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to NASA and short drive to Kemah boardwalk

Posted Jul 31, 2014
Hotel staff was friendly and the hotel very clean. The hotel was nice enough not to break the bank.
Comment from Hotel Management
Aug 5, 2014 by Thomas, Hotel Management
Dear Traveler, Thanks for staying with us! It is great to read that you found the Holiday Inn Houston-Webster to your liking. Our staff takes pride in trying to provide their best to our guests, and I will make sure to share your review, and then thank them. One of our great features is our proximity to NASA, the Kemah Boardwalk and Galveston, and all for what we think is a great value. Once again, thank you, and thank you for taking the time to write your review. Sincerely, Thomas M - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Double Room Surprise

Posted Jul 15, 2014
Pros: The suite. Located amongst restaurants, groceries and amenities.
Cons: We got shorted on towels and washclothes the last day which was aggravating. Also the delay in the HVAC made for a hot/cold/hot/cold night.
Location: We picked this location to be in middle of the activities we wanted to do in downtown Houston and Galveston and avoiding the tollways.
We were very surprised to find that all of the rooms are suites with a separate bedroom and family room area. There were two TVs and the rooms could be closed off which made it nice for relaxing at night after a busy day. Bonus for the microwave, bar sink and refrigerator, all unexpected. The room was very nice. Because of everyone having the double room, it also kept it quiet between guests.
Comment from Hotel Management
Aug 5, 2014 by Thomas, Hotel Management
Dear Traveler, Thanks for staying with us, and for taking the time to write a review. No wonder you were surprised; it sounds like you were upgraded, because not all of our rooms are suites. I am glad to read that you enjoyed your suite. All of our suites, and we have 20 of them, come with all the amenities that you mentioned. Hopefully we will see you again soon! Sincerely, Thomas M - Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Comfortable beds!

Posted Jul 13, 2014
Stayed one night on our way to Galveston for a cruise. Nice quiet hotel, very clean & most important: comfortable beds! Glad we chose to stay here.
Comment from Hotel Management
Aug 5, 2014 by Thomas, Hotel Management
Dear Kathy, Thanks for taking the time to comment on your recent stay here at the Holiday Inn Houston-Webster. I am glad to read that you enjoyed our hotel and our comfortable beds. By the way, we hope that you enjoyed your cruise too! If you are ever in the area once again in the future, we would enjoy having you stay with us. Sincerely, Thomas M - Hotel Manager
5 out of 5
Recommended
for Everyone
by The Bameral from Texas

Great value

Posted May 27, 2014
The king suite with a separate bedroom was very spacious, especially for the price. The hotel had good restaurants within walking distance. The overall appearance of the room and hotel was very nice.
Comment from Hotel Management
May 29, 2014 by Thomas, Hotel Management
Dear The Bameral, Thank you for staying with us, and for taking the time to write a review. I am glad that you enjoyed one of our spacious king suites, and the many restaurants that surround our hotel. We look forward to having you stay with us again! Sincerely Thomas M Hotel Manager
5 out of 5
Recommended
for Everyone
by Butterfly from clear lake

50th birthday celebration

Posted May 26, 2014
Our stay there was great... The room was very clean and the bed was super comfortable
Comment from Hotel Management
Jun 5, 2014 by Thomas, Hotel Management
Dear Butterfly, Thank you for taking the time to make comments about our hotel. We are glad you enjoyed your stay with us and hope to see you again some time soon. By the way, Happy Birthday!! Thomas M - Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing hotel

Posted May 24, 2014
Location: I liked the fact that there were several restaurants within walking distance.
Great breakfast and great service by waitress at the breakfast, She served fast and polite. Room was clean, large and bright. I liked the bar too. The only complaint was that the alarm clock did not work. Next day I complained, although they took the note, nothing was done. When I complained again, I was told I should have called for wake-up call and should not use the alarm clock.
Comment from Hotel Management
Jun 5, 2014 by Thomas, Hotel Management
Dear Anonymous, Thanks for staying with us, and for taking the time to write a review. I am happy to read that you enjoyed your room, your breakfast experience, and the bar. I will make sure to pass along your comments to our staff. Please accept my sincerest apology for the experience you had with our alarm clock and the response you received from our staff. We strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to show you how great our hotel is. Sincerely, Thomas M - Hotel Manager