Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by Aguilar family from Houston

wonderful surprise

Posted Mar 25, 2014 on Hotels.com
We took the family there for the weekend. Excellent hotel. The breakfast buffet is a great deal so prepay that for the entire family! Food was awesome.
Comment from Hotel Management
Jun 21, 2014 by Mallory Wicker, Hotel Management
Dear Aguilar Family; On behalf of our entire team; I thank you for taking the time to share your experience while staying with us. We strive to provide with excellent service and a hotel our guests love. With so many choices for you to stay; we thank you for choosing us, and we also thank you for your loyalty as an IHG Member. When you are in the area, please come back to stay with us. We are looking forward to serving you again in the near future. Always at your service, Mallory Wicker Guest Experience Champion
5 out of 5
Recommended
by A verified traveler

Posted Mar 24, 2014 on Hotels.com
Comment from Hotel Management
Jun 22, 2014 by Mallory Wicker, Hotel Management
Dear Guest; On behalf of our entire team, I thank you for the 5 stars. At your service, Mallory Wicker Guest Experience Champion
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 18, 2014 on Hotels.com
Checkin time should be 1pm
Comment from Hotel Management
Jun 21, 2014 by Mallory Wicker, Hotel Management
Dear Guest; Thank you very much for taking the time to review our property during your recent stay. We have taken note and wish to thank you for all your valuable comments. Thank you, Mallory Wicker Guest Experience Champion
5 out of 5
Recommended
for Business Travelers
by shawn from louisiana

great stay

Posted Mar 18, 2014 on Hotels.com
Staff and rooms were great. Breakfast buffet was average at best, and not worth the price.
Comment from Hotel Management
Jun 21, 2014 by Mallory Wicker, Hotel Management
Dear Shawn; Thank you for leaving us a feedback. We are truly sorry to hear that the breakfast served during your travel did not live up to your expectations. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Thank you, Mallory Wicker Guest Experience Champion
5 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Mar 13, 2014 on Hotels.com
Found ony ONE fault with room. Doors to closet and bath would not stay open without propping them with something. Rather inconvient. Other than that it was a great stay.
Comment from Hotel Management
Jun 22, 2014 by Mallory Wicker, Hotel Management
Dear Guest; Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back in the future. Thank you once again for your valuable comment, and if you might have any suggestions that will contribute to enhancing your future stay, please do not hesitate to contact us At your service; Mallory Wicker Guest Experience Champion
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 11, 2014 on Hotels.com
Comment from Hotel Management
Jun 22, 2014 by Mallory Wicker, Hotel Management
Dear Guest; On behalf of our entire team, I thank you for the 4 stars. At your service, Mallory Wicker Guest Experience Champion
4 out of 5
Recommended
for Personal Event
by A verified traveler

Great location

Posted Mar 4, 2014 on Hotels.com
Great location and hotel but need to include breakfast with the cost of the room. Way too expensive when you add the cost together.
Comment from Hotel Management
Jun 21, 2014 by Mallory Wicker, Hotel Management
Dear Guest; Thank you for being an IHG Rewards Club member and for leaving us a feedback. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. At your service; Mallory Wicker Guest Experience Champion
5 out of 5
Recommended
by CBARKER from CENTERVILLE

VERY CLEAN AND NICE

Posted Feb 28, 2014 on Hotels.com
GREAT LOCATION, VERY CLEAN AND STAFF WAS VERY FRIENDLY THE FOOD WAS GOOD TOO IN THE RESTURANT.
Comment from Hotel Management
Jun 28, 2014 by Mallory Wicker, Hotel Management
Dear CBARKER; We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our Hotel. Once again; thank you for the wonderful and kind words of praise. Mallory Wicker Guest Experience Champion
5 out of 5
Recommended
for Couples
by Doug from Red Deer Alberta

Excellent Hotel for Boardwalk and Princess Cruise

Posted Feb 23, 2014 on Hotels.com
Fantastic Hotel! Very clean, friendly staff, great rooms. Stayed 3 nights before our cruise (Princess terminal near by) Also close to Space Centre. Some very good restaurants near by. Would definitely stay again.
Comment from Hotel Management
Jun 28, 2014 by Mallory Wicker, Hotel Management
Dear Red Deer Alberta; Thank you very much for taking the time to review our property during your recent stay. On behalf of our entire team we thank you! Please come and stay again when your travels bring you back to the Kemah area. We remain at your service; Mallory Wicker Guest Experience Champion
4 out of 5
Recommended
for Overnight Stay Before Destination
by Jamie from Ohio

Best Holiday Inn I've Stayed At

Posted Feb 22, 2014 on Hotels.com
The hotel was in nice condition and very clean (and I'm very picky about clean)! The FUN Kemeh Boardwalk (with rides, shops, and restaurants) was an easy walk away and the neighborhood was safe and well lit at night. The hotel staff was wonderful: cheerful and helpful in getting us a taxi to the port. The only negative was that the breakfast buffet included with our stay was on the cold and stale side. But I would definitely stay here if we ever cruise out of Houston again!
Comment from Hotel Management
Jun 28, 2014 by Mallory Wicker, Hotel Management
Dear Jamie; Thank you for leaving us feedback about your stay. We are truly sorry to hear that the breakfast served during your travel did not live up to your expectations. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. At your service; Mallory Wicker Guest Experience Champion