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Reviews of Homewood Suites by Hilton Houston Clear Lake NASA

3 out of 5
Homewood Suites by Hilton Houston Clear Lake NASA
401 Bay Area Blvd, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 361 out of 568 reviews" "
Rating 8 - Good. 130 out of 568 reviews" "
Rating 6 - Okay. 45 out of 568 reviews" "
Rating 4 - Poor. 15 out of 568 reviews" "
Rating 2 - Terrible. 17 out of 568 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heejoo, La Crescenta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room I like it Very clean and kind receptionist
Stayed 1 night in Apr 2024

10/10 Excellent

Karen, Laguna Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room lovely breakfast, kind staff. Perfect!
Stayed 1 night in Apr 2024

8/10 Good

Dana

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner needs to repair shower head in 132 it’s ruining ceiling and floors by leaking. Other than that our stay was perfect.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly
Stayed 1 night in Apr 2024

4/10 Poor

Edda Mariela

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pool was out of order even though when I made the reservation I looked for a hotel with pool and it was working. I thing they should let the guests that already have reservations know this is going to happen. I have two sons and they were crushed to find out they didn’t have a pool on their vacations. When I told the manager, her answer was that they posted it in their web page two weeks ago, offering no apology or something in return like an upgrade… Like we would be checking out the hotel website constantly looking for news… The first day we came back from our sightseeing and our room was not cleaned or made. The cleaning lady that same day went to my room to object that I complained about it and was upset, she spoke English very poorly and I couldn’t understand her but she was angry. Again, this shouldn’t happen!! Terrible staff guys! The area around the hotel is great, but I recommend you find another hotel with better staff service of the ones that are around the area. Nice breakfast
Stayed 4 nights in Mar 2024

8/10 Good

anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What didn’t like it was a family on top floor was noise
Stayed 3 nights in Mar 2024

10/10 Excellent

DeAnna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here quite often for work. Consistently same degree of friendly staff, clean accommodations and attention to detail. Nice job!
Stayed 1 night in Feb 2024

10/10 Excellent

Sandy

Traveled with family and small children
Liked: Cleanliness, amenities
Great experience; our two bedroom suite was perfect for our family that included 3 young kids as they had plenty of room to run around. The breakfast was also a hit and the staff was very friendly. Our room could use an update but it was clean and cozy.
Stayed 1 night in Feb 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

DOUGLAS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rodney

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and friendly staff, great for family.
Stayed 2 nights in Dec 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was like being in a two bedroom apartment. Lots of space for small family gathering. Feels like home. Of course there some things that can be fixed. Th positive most definitely out way the negatives. Thank you!!
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would have to say they needed to improve is the hot water. Goes cold very quickly.
Stayed 1 night in Dec 2023

6/10 Okay

michael

Traveled with family
Room 146 toilet chain kept falling off, unable to flush, re-connected myself. Top of fridge had white dust as sheetrock work was done but never cleaned (cleaned off myself). Patch work around Fire Alarm Mini-horn was bad repair Floor tile cracked Heavy mildew smell. NOTE: Room 146 had a same issues, same bad review a month ago.
Stayed 1 night in Nov 2023

10/10 Excellent

Kwang Jin

Stayed 1 night in Nov 2023

10/10 Excellent

Gerhard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff
Stayed 4 nights in Oct 2023

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shantel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and suite. One of the comfiest hotel beds I've ever slept in. Staff was super friendly. Breakfast was good. Only bummer was the train horn in the middle of the night, but thats not their fault.
Stayed 1 night in Sep 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooom was great thank you
Stayed 3 nights in Aug 2023

6/10 Okay

Amy

Traveled with family and small children, Traveled with family
The staff was lovely, and the main areas are kept up well although aged. Our room was pretty clean although dated. The bathroom was in horrendous condition. though. It had wallpaper peeling off the wall in the bathroom, they were cracked tiles, which could’ve been very hazardous, and the bathtub was in great disrepair around the drain.
Stayed 5 nights in Aug 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Tiffany

Liked: Staff & service
Disliked: Property conditions & facilities
It was a ok stay. Breakfast always good at any Homewood Suites locations. The rooms need a lot of up to date fixtures.
Stayed 3 nights in Aug 2023

8/10 Good

DOUGLAS

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
This was a nice quiet friendly stay. The breakfast was ample. Housekeeping was great. The only area of need is some signs of wear and tear.
Stayed 2 nights in Aug 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 1 night in Jul 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disgusting pool
The pool should not even be open to guests. It was so gross we wouldn’t even allow our children to swim. Chairs are falling apart. Walkway around the pool is chipping apart and is dangerously sharp in several areas. I got in the pool and the bottom/floor felt like I was standing in dirt
Stayed 1 night in Jul 2023

8/10 Good

Noor

Traveled with family
Liked: Cleanliness, staff & service
Excellent breakfast. Staff were professional and friendly. The shower water tap was continuously dripping water after shutoff. Shower water does not drain properly when taking a shower. This is common in old hotels. Not sure why. Didn’t bother to report since these things are never taken care off on our other stays in hotels. Otherwise our stay was great.
Stayed 2 nights in Jun 2023

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay,front desk employees were great
Stayed 1 night in Jun 2023

10/10 Excellent

Hazel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 thumbs up!
For a family of 8 (2 adults and 6 kids, 3 of which are a 1 year old and 4 month old twins), we absolutely loved the suite we were able to rent! Not only did it have 2 rooms with 3 beds, and pull out sofa bed, but it also had a kitchen and 2 bathrooms! The breakfast each morning was always different and so yummy too!!! The only disappointment was the pool was down for maintenance or something so the kiddos didn’t get to swim! Nevertheless, everything about this hotel was amazing!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Irby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Jun 2023

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homewood Suites--Clear Lake
We had a wonderful check-in experience. I wish I had gotten the gentleman's name--he was phenomenal!! I only had two minor complaints,,,,there was quite a bit of "crumb materials" outside our door. Also, I totally understand conserving energy, but the hallways are so warm it's uncomfortable to walk down them.
Stayed 2 nights in Jun 2023

10/10 Excellent

CHRISTINA, san antonio

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is close to everything, shopping dining anything we were looking for. Great property very clean. Will be booking again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, the room very spacious and nice. Everything about this hotel was nice, the only thing was that the elevator was small
Stayed 2 nights in Jun 2023

6/10 Okay

Rusty

Traveled with family
Liked: Cleanliness, staff & service
Houston near Space Center
The location was great for visit to the space center. The staff was very friendly and helpful. The downside of the hotel was that it is aged and probably due soon for remodel and upgrades. Our issues were the ceiling fan in the bedroom would only turn at a very low setting, but thankfully the AC system was adequate. The microwave in the room would run but not heat food. And the AC system in the second floor hallway was definitely out. In saying the above it was not a deal breaker and I would stay there again if we needed to.
Stayed 2 nights in May 2023

6/10 Okay

Norman, Beeville

There was no maid service all weekend. The manager stated this is normal for them. I told him it wasn’t what I expected. They don’t pass the savings on to the consumer on the weekend.
Stayed 3 nights in May 2023

4/10 Poor

steve

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
very disappointed.
at check in i was charged an extra $60 for possible "incidentals" never got a clear explanation of what that means - the room was clean but plaster peeling off the walls, mattress. were motel 6 quality, etc the most uncomfortable night i can remember in a long time. room was rented for 3 adults and one child but only 2 bath towels. We spent all day at NASA and at dinner that evening everyone voted to leave early(lfor a night that was already paid for) and drive 6 hours to get back home for a good nights rest. very disappointed.
Stayed 2 nights in May 2023

10/10 Excellent

william

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Elia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Patricia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room not cleaned, furniture ripped, tub faucet leaked, bathroom outdated, wall trim ripped, no soap for dishwasher. Staff was nice.
Stayed 2 nights in Apr 2023

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good stay, convenient location & nice suite
The hotel staff was friendly. The suite was a good size, 2 rooms, 2bathrooms. The room could have used an upgrade but it was very convenient to the drs office. We will come back.
Stayed 1 night in Apr 2023

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, room comfort
Just train going by at 5am and someone set off fire alarm at 3 am
Stayed 3 nights in Mar 2023

6/10 Okay

Caleb

Traveled with family
Liked: Cleanliness, room comfort
Ok enough
My family of 6 were staying for one night so my kids could show at the Houston Livestock show. Went to check in at 330 and they advised our room wasn’t ready and to come back at 4. When I came back at 4 the room still wasn’t ready, so they gave us a different room. Has issues with my card. Then had to get our room key re-keyed because it didn’t work initially. Room it self was nice and comfortable. Very frustrating check in.
Stayed 1 night in Mar 2023

10/10 Excellent

Marsha

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Virginia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Is a really good please to stay with the familia.. so friendly and near to many stores
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Megan

Business traveler
Disliked: Cleanliness, room comfort
Skip this location!
Moldy room (black mold on the windows) Bad lighting in the bathroom Night help is no help at all.
Stayed 4 nights in Feb 2023

10/10 Excellent

Don

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022