Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scranton,PA

Galleria area, Houston

Posted Apr 16, 2015
Pros: Close to the Galleria, but not the expense. It was the best value for my money. I will stay here again.
Cons: I didn't see anything to improve on. Breakfast was included in the room cost and very good. I could not have paid for a better breakfast
Location: Close to everything in the Galleria area.
I rated this hotel as excellent for the price range. I liked everything about this hotel. From check in to check out, the staff could not have been any more helpful. They were professional and pleasant at all times. The lobby and the rooms were exceptionally clean. Parking, for a surcharge, was in an attached car park. The hotel was very quiet. There was no noise from other guests using their shower. It was a short walk to the Galleria Mall. Plenty of restaurants were near by, offering quiet a variety of food.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfekte Lage in Uptown/Galleria

Posted Apr 11, 2015
Es begrüßt Sie rund um die Uhr ein freundliches und hilfsbereites Team. Sehr gutes Frühstücksbuffet und ein gemütliches einfaches Dinnerbuffet, beides im Zimmerpreis inbegriffen. Die Suites sind sehr großzügig geschnitten mit viel Platz für eine Familie. Die Kitchenette enthält Spülmasche, Kühlschrank, Mikrowelle und Herd. Außerdem gibt es sowohl im Schlaf- als auch im Wohnzimmer einen großen Fernseher. Die Lage des Hotels ist zentral. Wir waren wiederholt dort und können es sehr empfehlen.
Comment from Hotel Management
Apr 15, 2015 by cammie w, Hotel Management
Thank you so much for staying with us!! We are glad that you found our staff to be helpful and friendly and that the size of our rooms were accommodating for you. Thank you so much for taking the time to write a review and we are
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston, TX

Very nice hotel !!

Posted Apr 6, 2015
I love the Homewood suites! I didn't care for the bedroom and living area joined as one, but overall I loved it! I think I'll be back.
Comment from Hotel Management
Apr 10, 2015 by cammie w, Hotel Management
Thank you so much for staying with us! We are glad that your enjoyed your stay overall! Please come back and stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
Great hotel, great staff, great location and exellent service. ..
Comment from Hotel Management
Mar 27, 2015 by cammie w, Hotel Management
Thank you so much for staying with us! we are glad that you enjoyed your stay and we our happy our hotel lived up to your expectations. Thank you for taking the time to write a review and we hope you stay with us again!
2 out of 5
by A verified traveler

Close to the Galleria mall.

Posted Mar 17, 2015
Second year in a row that they have closed the swimming pool during Spring Break while my family and I have visited. Also, the elevator from the parking garage did not work the whole time we were there. Forced to take the stairs down (with luggage) to the front of the hotel and then walk around to the doors leading into the lobby EVERY time we left and returned. Not convenient or safe!! We will picking another hotel next time.
Comment from Hotel Management
Mar 19, 2015 by cammie, Hotel Management
Thank you for taking the time to share about your recent experience at our property. We truly appreciate your feedback and your loyalty as a Hilton Honor’s member. I would like to apologize for the issues and inconveniences you experienced during your stay. Our goals is to make each stay for each guest as enjoyable as possible, and are very disappointed that we were not able to do that for you. We will take your comments and share with our management team. So I do apologize for any shortcomings in what you were expecting and/or wanted.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, Canada

Good Value for the money

Posted Mar 13, 2015
Pros: Good Location. Nice Staff. Free breakfast
Cons: Fixing the elevator. Pillows are too soft.
The location of this hotel is excellent. Near by, is the Galleria Mall and lots of restaurants. Also, there is a Walgreen. The included morning breakfast is a plus. Hotel has a self-serve dinner M-TH for free. Rooms where comfortable. We are a family of five. We had 2-room suite with 2 king beds. Kitchen is OK. There is a large fridge, a microwave, a cooktop. Did not cook. We ate mainly at restaurants. The only complain is they had an elevator out-of-order. So, there was only one elevator working for guesses and the cleaning staff. The waiting for the elevator was sometimes frustrating. One guess at the hotel who was there for three weeks said the elevator was not working for three weeks, since she arrived. Definitely would come back, but would like to see the two elevators working.
Comment from Hotel Management
Mar 17, 2015 by cammie w, Hotel Management
Thank you so much for staying with us. We are sorry to hear that you were frustrated with our elevators, we have been working diligently to provide great service because this is not a standard of the hotel that we want to provide. We are happy to say our guest room elevators are back and running and we hope that you come back and stay with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Dejlig hotel tæt ved indkøb

Posted Mar 6, 2015
Pros: At der var både stue og soveværelse samt køkken med opvaskemaskine
Location: Vi havde kun to overnatninger og tiden gik med shopping som var lige udenfor døren
Vi havde en dejlig suite med stue ( med sovesofa ) soveværelse, lækkert badeværelse og et fuldt udstyret køkken så jeg og tre halvvoksne sønner kunne snildt deles om det uden at det kostede en formue. Morgenmaden som var inklusiv var ikke luksus, men den bedste jeg har prøvet i forhold til andre hoteller.
Comment from Hotel Management
Mar 12, 2015 by cammie w, Hotel Management
Thank you so much for staying with us!! We are really glad our rooms were spacious enough for you and your family!
5 out of 5
Recommended
for Families
by Hugofrom Cd. De Mexico

Inicio de año en Houston

Posted Jan 16, 2015 on Hotels.com
Muy bien ubicado, el hotel muy cómodo y limpio. Muy funcional par una familia de 4. Nos sentimos en casa. Lo que si tiene mucha área de oportunidad es el desayuño, poco variado y repetitivo. Por lo demás, excelente.
Comment from Hotel Management
Mar 21, 2015 by Director of Sales, Hotel Management
Gracias por estar con nosotros!
4 out of 5
Recommended
for Families
by EDUARDOfrom Chiapas

exelente Hotel. lo recomiendo ampliamente

Posted Jan 15, 2015 on Hotels.com
habitaciones muy cómodas, excelente limpieza, con cocineta equipada. lo mejor es que incluye la cena y desayuno en el restaurante. incluye bebidas, en la cena vino y cervezas. y si no quieres comer ahí, te proporcionan recipientes desechables para que lleves tu desayuno o cena a la habitación.
Comment from Hotel Management
Mar 21, 2015 by Director of Sales, Hotel Management
Gracias por escribir una reseña de nuestro hotel! Nos alegramos de que estaban contentos con nuestras habitaciones y comidas incluidas en el hotel. Gracias por estar con nosotros, esperamos verte la próxima vez
5 out of 5
Recommended
for Everyone
by A verified travelerfrom venezuela

Great hotel in Houston

Posted Jan 13, 2015
The location is great. You can walk to pharmacies, restaurants and to the galleria where there are many stores. The 2 bdrm suite is perfect for a whole family.
Comment from Hotel Management
Jan 19, 2015 by Director of Sales, Hotel Management
Thank you so much for staying with us! We are really glad that you were able to enjoy are great location in the Galleria and that our 2 bedroom suite was comfortable enough to fit your family. Thank you for taking the time to write a review and please stay with us again when you are back in the area!