Terrace/patio

Reviews of Homewood Suites by Hilton Houston-Westchase

3 out of 5
Homewood Suites by Hilton Houston-Westchase
2424 Rogerdale Rd, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 253 out of 431 reviews" "
Rating 8 - Good. 109 out of 431 reviews" "
Rating 6 - Okay. 25 out of 431 reviews" "
Rating 4 - Poor. 20 out of 431 reviews" "
Rating 2 - Terrible. 24 out of 431 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jerel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value and service
Stayed 3 nights in Mar 2024

10/10 Excellent

Mei

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Thank you.
Stayed 3 nights in Feb 2024

4/10 Poor

James

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely requiring some updating. Seemed worn out. Bedbugs in the room next door to me. Did not offer any compensation for this. Room was cleaned only every other day. Very Poor!! Felt Dirty. Never again!!!
Stayed 4 nights in Jan 2024

2/10 Terrible

Erika

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had several broken or bad repairs and breakfast was terrible. Just cereal, old fruit and some bread.
Stayed 1 night in Dec 2023

6/10 Okay

Shlomi

Stayed 3 nights in Nov 2023

10/10 Excellent

Arie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who helped us with everything we need, the room was great, great breakfast, highly recommended.
Stayed 3 nights in Nov 2023

2/10 Terrible

Juan

Disliked: Staff & service
Stayed 4 nights in Nov 2023

2/10 Terrible

Terra

Stayed 2 nights in Nov 2023

8/10 Good

Gbesimi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa and heated pool
Stayed 3 nights in Oct 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 2 nights in Oct 2023

10/10 Excellent

Tondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it.. as for breakfast it was ok don’t have a lot to pick from at all and hash browns seemed to be mushy inside
Stayed 2 nights in Oct 2023

8/10 Good

Ayodele

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 21 nights in Aug 2023

10/10 Excellent

Thy

Business traveler, Traveled with family
Liked: Amenities
Very good cleane
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok place
Great place except there were ants on the windowsill in the bedroom. Aside from that it was fine.
Stayed 1 night in Aug 2023

8/10 Good

thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mei

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this hotel, thank you.
Stayed 3 nights in Jul 2023

10/10 Excellent

Shih-Ting

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After a 4 hrs road trip in the over 100 degree weather, we arrived an hour earlier than the check-in time. The front desk staff was very understanding and checked to see if our room is available and kindly let us check in a bit earlier. Really appreciate the humanity and the professional attitude of the front desk staff.
Stayed 2 nights in Jul 2023

4/10 Poor

Meghan

Stayed 1 night in Jul 2023

10/10 Excellent

Diedra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
property was nice and clean.
Stayed 1 night in Jul 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 3 nights in Jun 2023

6/10 Okay

Fares

Traveled with family
Not fabulous
Not fabulous Less than ordinary Dirty sofa mattress there is extra pillows and bed sheets without blanket No bottles of water I was surprised to see it as Hilton brand
Stayed 1 night in Jun 2023

10/10 Excellent

Lauren

Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
It was comfortable
Stayed 1 night in May 2023

8/10 Good

Kristopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean overall. Uhm the toilet in our room was a little messed up. The seat would come up with us when we would get off it. Other than that, no complaints really. The room was comfortable.
Stayed 1 night in May 2023
Response from Jade on May 29, 2023
Thank you for your review of your recent stay here with us. Additionally, thank you for letting us know about the toilet seat, we will work with housekeeping and engineering to ensure that this is fixed. I hope that you felt at home during your stay and we can't wait to welcome you back again soon!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
I was very happy with location of this hotel. It was easy to find, on a quite street yet incredibly close to Westhiemer and the Belt way. I liked the layout of our room and the bathroom was large and clean. The indoor pool was nice but the pool room itself was so hot it made it difficult to enjoy. I felt like I was in a sauna but not in a good way. I also liked that I was able to check in at 10 pm.
Stayed 1 night in May 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had easy access to freeway and the condition of hotel was equal to the pictures viewed before hand.
Stayed 2 nights in Apr 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Gbesimi

Stayed 7 nights in Apr 2023

4/10 Poor

Kellona

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The overall atay was ok. Not the best Hilton property that I have stayed in. Did not have pillows for the pull out sofa. Did not work to get any qnd I was definitely disappointed in that fact. Pillows are readily availble to purchase anywhere. Apolgizing does nit make the situation better. If there is a problem, work diligently to fix it.
Stayed 1 night in Apr 2023

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, amenities
I like the size of the suite and the convenience of having a kitchen and sitting room.
Stayed 2 nights in Mar 2023

8/10 Good

James

Old hotel blues
The staff is nice. My room was clean. The hotel itself need some serious updating. Getting off the elevator and being smacked in the face with the smell of the trash cans in the hallways was awful and very unpleasant.
Stayed 1 night in Mar 2023

2/10 Terrible

Thien T.

Business traveler
Disliked: Cleanliness
Toilet overflow
We checked in late at night due to flight delay. However the toilet did not flushable and overflow to the floors. Contact Front desk and she did not help but passed rubber plunger for us to do and clean up water overflowed.
Stayed 7 nights in Jan 2023

10/10 Excellent

Uysal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was just a night. I wish more but maybe next time. It felt like being home. Both room sections have big TV's. The Kitchen was perfect.

10/10 Excellent

Jacques

Traveled with family
Liked: Cleanliness, room comfort
Superb location, great staff, comfortable accommodation do contribute in making this place a top-notch hotel.
Stayed 3 nights in Dec 2022

6/10 Okay

Sela

Traveled with family
Liked: Cleanliness, room comfort
Not fabulous but OK
I found myself perplexed by this hotel was rated as fabulous. It is a good hotel at best, they were a number of things that were lacking. The tub in the room needed to be resurfaced, the tile was older, amenities were older, amenities in the kitchen or cheap and base. The front desk staff had also a lot to be desired. They weren’t exceptionally friendly or helpful and even though it was a holiday, they refuse to give any allowance on even 30 minutes of late check out after the holiday. The breakfast was OK, but definitely not fabulous. The eggs were from a mix, the bacon from a premade box, and it wasn’t a fabulous hotel in anyway. Overall, I would give it a good stay. I hope baby
Stayed 1 night in Dec 2022

10/10 Excellent

Gary

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except the free breakfast was a little dry!

10/10 Excellent

VERONICA

Stayed 7 nights in Dec 2022

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff and rooms are generous in size and comfort.
Stayed 1 night in Dec 2022

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Home away from Home
Stayed 2 nights in Dec 2022

8/10 Good

Kelia

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Alta

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

MICHAEL, GARLAND

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Place is excellent all around except for the somewhat light lacking parking lot. I think there’s only one light post in the whole parking lot. Fortunately someone left for dinner and i moved my car directly under the light post. Room is clean but there was stale room smell at the beginning indicating the room wasn’t used for some period of time. The big minus factor, like all other 3star hotels are hollow pillows. Aside from those, all was great.
Stayed 1 night in Nov 2022

10/10 Excellent

Oleg

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Sierra

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always nice
Stayed 2 nights in Oct 2022

10/10 Excellent

Barbara

Business traveler
Liked: Cleanliness, room comfort
Amazing room and amenities. Was very comfortable and felt safe. There was plenty of parking space even when the hotel was full. I will rebook.
Stayed 2 nights in Oct 2022

6/10 Okay

James

Business traveler
Liked: Room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

HIREN, Dhahran

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and nice size rooms
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Nice hotel..great value.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great room layout
Friendly and helpful staff. Rooms are well laid out. Very clean rooms. Fellow guests and property was quiet. Hot breakfast items were so-so but bakery items were good.
Stayed 2 nights in Sep 2022