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Took forever to get the shower hot. No water pressure, trash everywhere on outside of facility. Broken basketball goal.
Staff was friendly, food was ok.
Had a great stay in this hotel!! Rooms were amazing, breakfast was delicious, & the beds were really comfy! By far one of our best reservations in a while.
What a wonderful hotel! The suite is spacious and clean. Most importantly, the management is willing to go above and beyond to assist their customers. Will certainly stay next time.
Li
Stayed 2 nights in Oct 2023
2/10 Terrible
Casala
Oct 8, 2023
Disliked: Cleanliness
Found trash in room behind curtains and tub was dirty.
musty smell in room. we cleaned hard surfaces and spray to freshen,, discovered water leak. carpet saturated, wet luggage. had to change room in the middle of the night. wet carpet was the cause of musty smell. not a plesant stay.
Property was clean and the bed was comfortable. Priced very well and included breakfast. Don’t use Apple Maps. It sent us to the other side of the mall. Google maps got us there.
The property was clean. My only issue was the AC wasn’t working and it had a bad smell.
Ashanti
Stayed 1 night in Feb 2023
2/10 Terrible
Dawna
Feb 7, 2023
Liked: Cleanliness
No hot water
Bed was soft. Room was decently cleaned. AND THEN...no hot water in the shower. Took a camping shower. Talked to the front desk and they said they had 2 boilers down and no maintenance on the weekend. Called Hilton and all they offered was to create a ticket. no resolution AT ALL
Dawna
Stayed 2 nights in Feb 2023
10/10 Excellent
DANNETTE
Traveled with family
Feb 4, 2023
Liked: Cleanliness, amenities
I must say, I’m felt like a home away from home. I had the suite with the fireplace. Very cozy! Also the convenience of walking across the street to Willowbrook mall was awesome, then there was a bar and grill on the side of the hotel that had great food and drinks!!
Front desk staff were my entire stay unfriendly. My room had no hot water and bathroom was dirty front desk didnt care abouty complaints.
Kala
Stayed 1 night in Jan 2023
10/10 Excellent
Tiffany
Jan 8, 2023
Liked: Room comfort
The only thing I found was the toilet in our room had been use and someone forgot to flush! Nasty! Rust in the bottom of tub. Other than that it was a pleasant stay.
Staff was great great room service and the mall is right across the street and restaurants in the surrounding area that's walkable great overall experience
Demetrus
Stayed 5 nights in Oct 2022
10/10 Excellent
Erasmo
Business traveler
Sep 20, 2022
Liked: Cleanliness, room comfort
HCS
Friendly staff & clean location.
Erasmo
Stayed 2 nights in Sep 2022
10/10 Excellent
Verified traveler
Traveled with family
Aug 22, 2022
Liked: Cleanliness, room comfort
Love the 2 bedroom suite. 6 adult and a kid fit . Breakfast is a great thing to offer, descent breakfast compare to other budget friendly hotel we've stayed at. Front desk who checked us in at 8pm was very helpful.
Going forward will only be staying at hilton properties. For family trip homewood suites for sure!