Terrace/patio

Reviews of Homewood Suites by Hilton Houston - Willowbrook Mall

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 202 out of 323 reviews" "
Rating 8 - Good. 82 out of 323 reviews" "
Rating 6 - Okay. 20 out of 323 reviews" "
Rating 4 - Poor. 11 out of 323 reviews" "
Rating 2 - Terrible. 8 out of 323 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the fact that it was clean and quiet. Also enjoyed the continental breakfast!
Stayed 1 night in Feb 2024

4/10 Poor

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Took forever to get the shower hot. No water pressure, trash everywhere on outside of facility. Broken basketball goal. Staff was friendly, food was ok.
Stayed 2 nights in Mar 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish the pool was open, stayed at hotel 3 times now and has never been open.
Stayed 2 nights in Feb 2024

10/10 Excellent

Valerie, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Shopping mall and several restaurants in walking distance.
Stayed 3 nights in Feb 2024

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay friendly staff,
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Stacey

Stayed 1 night in Jan 2024

10/10 Excellent

Woran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay
Everything Was Very Good & Clean Front Desk Was Very Friendly & Very Very Nice!!!! Will Back Back Very Soon
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sons wedding trip
Had a great stay in this hotel!! Rooms were amazing, breakfast was delicious, & the beds were really comfy! By far one of our best reservations in a while.
Stayed 1 night in Nov 2023

8/10 Good

ms

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice, very helpful. The willowbrook mall was directly, across the street and there is also tons of restaurants! Within the area.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is close to everything from restaurants to shopping. Quiet and safe .
Stayed 4 nights in Oct 2023

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Waffle machine was broken. Decaf coffee machine was broken. Otherwise nice price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
What a wonderful hotel! The suite is spacious and clean. Most importantly, the management is willing to go above and beyond to assist their customers. Will certainly stay next time.
Stayed 2 nights in Oct 2023

2/10 Terrible

Casala

Disliked: Cleanliness
Found trash in room behind curtains and tub was dirty.
Stayed 2 nights in Oct 2023

10/10 Excellent

Pat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfy in Houston
The rooms were spacious and comfortable, and exceptionally clean. The staff was welcoming and friendly… and the facility was well maintained
Stayed 1 night in Oct 2023

10/10 Excellent

Nina

Stayed 1 night in Sep 2023

8/10 Good

Mike, Levittown New

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

8/10 Good

santos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Sep 2023

4/10 Poor

Joel

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
joel
musty smell in room. we cleaned hard surfaces and spray to freshen,, discovered water leak. carpet saturated, wet luggage. had to change room in the middle of the night. wet carpet was the cause of musty smell. not a plesant stay.
Stayed 2 nights in Aug 2023

8/10 Good

Jacqueline

Stayed 1 night in Aug 2023

10/10 Excellent

Brittany

Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and the bed was comfortable. Priced very well and included breakfast. Don’t use Apple Maps. It sent us to the other side of the mall. Google maps got us there.

10/10 Excellent

ANDRES

Stayed 5 nights in Jul 2023

4/10 Poor

Firas

Stayed 6 nights in Jun 2023

10/10 Excellent

Erasmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LWT
Visit family and friends. Staff was very friendly and helpful. Linda at the front counter was quick at check in & informative of the area.
Stayed 1 night in Jun 2023

10/10 Excellent

Domanick

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2023

10/10 Excellent

Pamela L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Apr 2023

6/10 Okay

Shenice

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Ashanti

Traveled with group, Traveled with partner
Liked: Cleanliness
The property was clean. My only issue was the AC wasn’t working and it had a bad smell.
Stayed 1 night in Feb 2023

2/10 Terrible

Dawna

Liked: Cleanliness
No hot water
Bed was soft. Room was decently cleaned. AND THEN...no hot water in the shower. Took a camping shower. Talked to the front desk and they said they had 2 boilers down and no maintenance on the weekend. Called Hilton and all they offered was to create a ticket. no resolution AT ALL
Stayed 2 nights in Feb 2023

10/10 Excellent

DANNETTE

Traveled with family
Liked: Cleanliness, amenities
I must say, I’m felt like a home away from home. I had the suite with the fireplace. Very cozy! Also the convenience of walking across the street to Willowbrook mall was awesome, then there was a bar and grill on the side of the hotel that had great food and drinks!!
Stayed 1 night in Feb 2023

8/10 Good

Michael

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
dated
Stayed 2 nights in Jan 2023

6/10 Okay

Kala

Traveled with group
Liked: Amenities
Front desk staff were my entire stay unfriendly. My room had no hot water and bathroom was dirty front desk didnt care abouty complaints.
Stayed 1 night in Jan 2023

10/10 Excellent

Tiffany

Liked: Room comfort
The only thing I found was the toilet in our room had been use and someone forgot to flush! Nasty! Rust in the bottom of tub. Other than that it was a pleasant stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Quindijae

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Lila

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The front desk was very accommodating to my family.
Stayed 1 night in Dec 2022

10/10 Excellent

Onika

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
THE SUITES WAS VERY HOMEY FOR US.
Stayed 6 nights in Nov 2022

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice area, lots of shopping options as well as resturants. Breakfast options were nice and hotel staff was helpful and friendly.

10/10 Excellent

Demetrus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great great room service and the mall is right across the street and restaurants in the surrounding area that's walkable great overall experience
Stayed 5 nights in Oct 2022

10/10 Excellent

Erasmo

Business traveler
Liked: Cleanliness, room comfort
HCS
Friendly staff & clean location.
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Love the 2 bedroom suite. 6 adult and a kid fit . Breakfast is a great thing to offer, descent breakfast compare to other budget friendly hotel we've stayed at. Front desk who checked us in at 8pm was very helpful. Going forward will only be staying at hilton properties. For family trip homewood suites for sure!
Stayed 1 night in Aug 2022

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Really good services!
Stayed 1 night in Jul 2022

8/10 Good

Mien-hwa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The small kitchen was quite convenient.
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Our stay was generally good but the pool was closed for COVID despite their website saying it would open in April.
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are nice and friendly.
Stayed 4 nights in May 2022