Free daily on-the-go breakfast

Reviews of Homewood Suites by Hilton Houston-Woodlands

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 302 out of 465 reviews" "
Rating 8 - Good. 107 out of 465 reviews" "
Rating 6 - Okay. 32 out of 465 reviews" "
Rating 4 - Poor. 14 out of 465 reviews" "
Rating 2 - Terrible. 10 out of 465 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Jamire, Richwood

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Used the tub And there was a leak room floor filled with water
Stayed 1 night in Mar 2024

10/10 Excellent

Laquincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
As far as staff and service it was good but the room i was in the guess next door was loud so the next day i was moved but overall everything else was good
Stayed 2 nights in Jan 2024

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, just the Highway noise is loud at night time when trying to sleep.
Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Friendly staff. The room is spacious, spotless, and very comfortable, I didn’t use the kitchen, but it was well equipped to meet your needs.
Stayed 3 nights in Dec 2023

8/10 Good

Norman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
I was amazed the hot water for tea was never hot and I was told just use the microwave. The kitchen staff were very friendly, but had no English to speak of.
Stayed 4 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of good places to eat very close to this property.
Stayed 2 nights in Nov 2023

8/10 Good

Prabahkar

Traveled with family and small children
Good breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Wednesday they have happy hour with snakes and beberages
Stayed 3 nights in Aug 2023

10/10 Excellent

Lorenzo, Beasley

Stayed 1 night in Aug 2023

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

loida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ni
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Family Trip
The hotel was great. Our room was spacious. Only complaint is there were 2 dirty wash cloths still hanging over the shower curtain.
Stayed 1 night in Aug 2023
Response from Donna on Aug 9, 2023
Thank you for your review. We are glad your overall experience was positive. We are disappointed to hear that our housekeeping staff didn't meet your expectations, please note that your critical feedback was forwarded to the housekeeping management. Please know that this is not common practice and we do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Deniece

Stayed 1 night in Jul 2023
Response from Donna on Aug 1, 2023
Thank you for staying us and we are sorry to hear that your stay did not meet your expectations.

10/10 Excellent

Zim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Nice room. Great staff.
Stayed 1 night in Jul 2023
Response from Donna on Aug 1, 2023
Thank you for giving us a perfect rating and recommending our hotel to other travelers. We are happy that you enjoyed your stay with us and look forward to welcoming your back soon.Have a great day!

8/10 Good

Tonya K

Traveled with group
Liked: Cleanliness, staff & service
The hotel was convenient to the areas we were going to. Check on was quick and easy. The staff was friendly and the rooms were spacious. The only complaint is the height of the toilet. The toilet was very low.
Stayed 1 night in Jul 2023
Response from Donna on Aug 1, 2023
Thank you for your review and choosing our hotel. We are glad to hear that your overall experience was positive. We are sorry about the issue you had and please note that it was addressed with maintenance. We hope to welcome you back to the hotel soon! Have a great day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Good value.
Good place. Good value
Stayed 1 night in Jul 2023
Response from Donna on Aug 1, 2023
Thank you for giving us a perfect rating and recommending our hotel to other travelers. We are happy that you enjoyed your stay with us and look forward to welcoming your back soon.Have a great day!

10/10 Excellent

Ellen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Donna on Aug 1, 2023
Thank you for giving us a perfect rating and recommending our hotel to other travelers. We are happy that you enjoyed your stay with us and look forward to welcoming your back soon.Have a great day!

10/10 Excellent

LeAndra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Donna on Aug 1, 2023
Thank you for giving us a perfect rating and recommending our hotel to other travelers. We are happy that you enjoyed your stay with us and look forward to welcoming your back soon.Have a great day!

10/10 Excellent

Terry

Traveled with pets, Traveled with family
Liked: Cleanliness
Everything
Stayed 1 night in Jun 2023
Response from Donna on Jun 29, 2023
Thank you for choosing our hotel and giving us a perfect rating! We are so happy you enjoyed your stay with us, we hope to welcome you back soon!

8/10 Good

Patrica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the quiet atmosphere.
Stayed 1 night in Jun 2023
Response from Donna on Jun 29, 2023
Thank you for choosing to stay with us, we appreciate your positive feedback. We hope your next stay is just around the corner.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Rude
Unfortunately the lady working the desk the night I checked in was not friendly. I’d been traveling all day, initially went to the wrong hotel (that lady was so nice and greeted the moment I walked through the door) and was checking in around 8 pm at the correct hotel. The lady working the desk just stares at me waiting for me to give her the information she needed. Didn’t say a word until I did. No greeting. No asking me any questions. Normally this wouldn’t be such an issue in customer service but in a hotel setting I never know what they need, I don’t know that hotels process of checking someone in. The previous (incorrect hotel) greeted me and asked if I had checked in online, then asked for my reservation code, and finally asked my last name. Every hotel asks different questions. But here I was just stared at like I was a nuisance. This was my first impression and I’m back in Houston the next 2 weeks…as soon as I got to my room I booked another place to stay.
Stayed 4 nights in Apr 2023
Response from Donna on May 2, 2023
We appreciate you taking time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. We are very disappointed to hear that you found our service to be below your standards. We assure you that this information has been passed on to management and will be addressed to the staff.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Donna on May 17, 2023
Thank you for choosing to stay with us and taking time to let us know how we are doing. We hope to welcome you back soon.

10/10 Excellent

ARGENTINA TRAVEL

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
good hotel for stay
very nice hotel.
Stayed 6 nights in Mar 2023
Response from Donna on Apr 28, 2023
Thank you for your positive comments. We are so glad you enjoyed your stay with us!We hope to welcome you back soon

10/10 Excellent

Mary

Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Decent hotel
Nice hotel. Clean and friendly staff. Sheets and blankets on bed were very rough like they were over starched. Overall decent.
Stayed 1 night in Dec 2022

4/10 Poor

afshin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so clean !
The rooms were very too dirty! We stayed there for 6 nights and only got the room service once! There are few insects in the room. There were some stains on the bedding since day 1! The breakfast was decent and good options were available! The front desk gentleman was very nice! There was a big mall across the highway but there was no walking option!
Stayed 6 nights in Nov 2022

10/10 Excellent

Veronica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Such great service! We will stay here again if ever in the area.
Stayed 1 night in Oct 2022

10/10 Excellent

WARREN, COOLIDGE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attentive staff. Bravo!
Stayed 1 night in Oct 2022
Response from Donna on Oct 24, 2022
HI Warren,Thank you for your review and choosing to stay with us. We are happy to hear that you enjoyed your stay. We look forward to welcoming you back soon

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Donna on Oct 24, 2022
Hi Amy,Thank you for giving us a perfect rating and for choosing our hotel. We look forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Coreen

Stayed 3 nights in Aug 2022

10/10 Excellent

Karen, Arkansas City

Stayed 1 night in Aug 2022

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Clean accommodations.
Stayed 7 nights in Jul 2022

10/10 Excellent

tim

Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Blanca

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. Super close to Market Street where you can find lots of stores and restaurants. Nice for a evening walk. Rooms very clean and pet friendly. Staff was amazing.
Stayed 2 nights in Jun 2022

6/10 Okay

Vanessa

Traveled with family
Liked: Staff & service, amenities
Do not stay on the second floor. It smelled like urine.
Stayed 1 night in Jun 2022

10/10 Excellent

Laraine Helen

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent for families, the suites had all we needed, the pool area and adjacent area was clean and available. will stay there again.
Stayed 2 nights in May 2022

8/10 Good

Brandon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult to get in/out
Difficult to get it and out of hotel with only one way in/out. Lots of security around the parking lot. No options to eat within walking distance.
Stayed 1 night in May 2022

4/10 Poor

Grant

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rented two rooms. Room 1 had a wasp problem weirdly enough. Room 2 had a bad AC and a busted pull out couch. Most disappointing of all was the broken hot tub…we had been looking forward to that all day. The algae ring around the water’s edge makes it obvious that this has been broken for some time, yet no indication of this online.
Stayed 1 night in Mar 2022

2/10 Terrible

Abid

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
All night noises, banging, noises like furniture moving, hitting walls, etc...sofa bed was broken and very old....sagging...overall property was smelly, stinky...very old building...
Stayed 2 nights in Mar 2022

10/10 Excellent

Teresa, North Chesterfield

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the layout of the room. Only problem the refrigerator was at end of cabinets to the right and refrigerator door opened backwards which made it different to get into it. Pool/hot tub not working which disappointed my grandchildren.
Stayed 3 nights in Mar 2022

10/10 Excellent

Jung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Pool & hot tub closed - all of the employees at this property had excellent customer service skills. Very friendly very nice would definitely go back
Stayed 3 nights in Dec 2021

4/10 Poor

Rachel

Not the greatest stay....
The hotel is old and dated. When i checked in the lady at the front desk asked for my payment. After she swiped my card, she handed it back and told me that there was a crew working on the roof but she didnt think that it would be a problem because they would be working the next morning and if they happen to be there they wouldnt get started until 930 a.m. ., that would have been nice to know before i had paid for a non refundable room. Getting into the room and the furniture is VERY old and dingy i was leary of the couch and didnt feel comfortable sitting on it. After getting in rather late that night and getting to sleep my husband and i were woken up at 7.55 am on a Saturday morning with a crew hammering directly above our room! I called to the front desk and told them that we were told that they wouldnt be working until late if at all and the lady at the front desk said " I dont know what you want me to do about it" and hung up. It was rude and unprofessional and it is beyond me why anyone would place us in an annex of the building that was being worked on in the first place. I wont be staying here again.
Stayed 1 night in Dec 2021

10/10 Excellent

Edna

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021