Ratings based on 892 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Oct 20, 2014
Wonderful room and stay! The staff was so accommodating even getting us dinner reservations at the last minute! We love Hotel ZaZa!!
3 out of 5
by A verified traveler from Austin, TX

Overpriced and unfriendly

Posted Sep 30, 2014
Pros: The bed and pillows were amazing.
Cons: Friendlier staff, serve breakfast later than 11:00 am.
Location: Very close to the Galleria, restaurants, spas.
The hotel is beautiful, that's for sure. But the staff was snooty and so were the guests. It was like they were doing us a favor by letting us stay there! The pool is small and not conducive to swimming. The girls in the room next to us were partying until 3:00 am and we could actually hear everything they did through the walls. Overall, I was not all that impressed and wouldn't stay there again.
Comment from Hotel Management
Oct 15, 2014 by Matthew, Hotel Management
Lisa, Thank you for the feedback regarding your visit at Hotel ZaZa. I sincerely apologize for your less than stellar experience where service and comfort are concerned. Please touch base with me when you have an opportunity, as I would like to gather more details concerning your visit at the hotel. Ian H. Bush Hotel Manager Hotel ZaZa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2014
A very cool setting with an incredible staff from top to bottom and I told my company they should consider having all there people stay there.
Comment from Hotel Management
Oct 14, 2014 by Matthew, Hotel Management
WOW! Thank you for the awesome feedback regarding your visit at Hotel ZaZa. I am pleased to read that you had a great experience at the hotel! Thank you for recommending us to your company! We love ya at ZaZa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Romantic stay!!

Posted Sep 2, 2014
Valet was very attentive and all employees were very courteous and helpfull..
Comment from Hotel Management
Oct 14, 2014 by Matthew, Hotel Management
C! Thank you for the five-star feedback! I am happy to read that you received top-notch service during your visit at Hotel ZaZa. We love ya!
5 out of 5
Recommended
for Everyone
by A verified traveler

wow

Posted Aug 25, 2014
very nice friendly staff, great location, beautiful hotel a little pricey but everyone needs to treat themselves once in a while and this hotel is worth the price.
Comment from Hotel Management
Oct 14, 2014 by Matthew, Hotel Management
Thank you for the great feedback! I am happy to read that you had a stellar experience at Hotel ZaZa recently. Comfort & excellent service are both key at the Z. We love ya!
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis ,TN

Very exclusive hotel

Posted Aug 20, 2014
Pros: The upscale look and fee
Location: It's downtown in the museum district. Your close to a lot of things to do.
The upscale furnishing and the accommodations were excellent. We asked for a tour of the most luxurious rooms and they obliged. They were expensive but beautiful and well appointed. One room had a butlers pantry and a kitchen. The shuttle was a nice extra and the staff was very helpful and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great hotel but delayed and/or nonresponsive to se

Posted Aug 18, 2014
Pros: Great hotel but delayed and/or non-responsive to services during my stay by the front desk staff.
Cons: Great hotel but delayed and/or non-responsive to services during my stay by the front desk staff.
Location: Great hotel but delayed and/or non-responsive to services during my stay by the front desk staff.
Great hotel but delayed and/or non-responsive to services during my stay by the front desk staff.
3 out of 5
by A verified traveler

Dis-satisfied

Posted Aug 12, 2014
I stayed there for my birthday weekend with another guest, we invited guest to dine for brunch with us. After brunch we proceeded to the pool area to have drinks. We had been there from noon until 6pm, when a staff member proceeded to tell us we were only allowed to invite 1 guest only and we would have to leave the pool area. This was after we spent over $600.00 in charges in the pool area. This did not include our room stay and the room service we charged has well. I believe if it was an issue someone from your staff would have announced in the beginning of our transition to the pool area this would not be permitted. We were about 10 people and were very respectful of the hotel and staff. There were no loud actions from any of our guest. We have stayed in the Hotel ZaZa multiple times on Staycations, but never again will we be embarrassed by your hotel staff. If I did not mention he was very rude. Sincerely, Hotel ZaZa – Hotel No Way Ever Again.
5 out of 5
Recommended
for Couples
by A verified traveler from Louisiana

Romantic Hotel

Posted Aug 4, 2014
Pros: Breakfast atrium and balcony room.
Cons: Pool was more of a family setting vs. couple setting.
Location: Did not stay long enough to comment.
Very pleasant stay. The breakfast atrium was wonderful atmosphere.
4 out of 5
Recommended
for Everyone
by A verified traveler from The Woodlands Texas.

Nice hotel in Houston at Hermann Park and Rice.

Posted Jul 28, 2014
The only problem in the room was the air-conditioning could not be turned down. The food did not meet full expectations.