Ratings based on 978 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff, really exceptional

Posted Apr 27, 2015
From the minute we got there to when we left, without exception the staff were friendly and went out of their way to help. There was even a welcome glass of champagne At the concierge desk for each adult guest upon arrival on Saturday night
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Very nice and comfortable hotel. Also was very convenient to UT Physicians where I have my 6 month checkups with my cardiologist. Monarch Restaurant food and wait staff were excellent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great Hotel Stay

Posted Apr 24, 2015
Pros: The location was great for my purposes, the concierge was extremely helpful, and the valet guys were great.
Cons: The front desk, reception needs improvement. They were not very helpful in telling me about any of the amenities or anything that I needed to know.
Location: Location is great for all of the museum district and the Genealogy Library.
I booked into the ZaZa Hotel in the early evening when the lines for dinner were wrapped around the block. I finally got up the driveway to the valet and they took all of my things out of the car and set it up to the top of the steps and inside the door. I appreciated that. My room was wonderful, with a nice balcony. I thought that the bed was way too soft for my comfort, but some might like a really soft bed. The pillows were perfect, but the duvet comforter was way too warm for it being a warm Spring night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2015
Location: Excellent location - walking distance to Hermann Park and museums.
Good location for our first visit to Houston. Shuttle service was convenient for trip to Rice Village and restaurants. We would recommend a package that includes breakfast there are not many restaurants within walking distance.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kentucky

Nice Hotel in great location.

Posted Apr 17, 2015
We had a great experience. The Hotel had great accommodations and our room was very nice. We also loved the location so close to the park and Univerity campus. There was so much to do within walking distance.
4 out of 5
by A verified traveler

On museum strip

Posted Apr 8, 2015
Pros: Spacious room
Cons: Better lighting throughout
Location: Museums
Hotel is well appointed. Valet parking is $30 per day. Very dimly lit public areas and hotel room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Incredible experience. Will go back again and agai

Posted Mar 30, 2015
Walked in and check-in was a breeze. They automatically upgraded our room to a suite which was the nicest hotel I've stayed in. Staff was friendly and accommodating. Will definitely stay here any time I'm in Houston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
very pleasant. nice interiors. well appointed bedroom and bath. perfectly polite staff. enjoyed my stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good times!

Posted Mar 4, 2015
I thoroughly enjoyed my stay. I was in town for a conference, but I would come back just for fun.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom pittsburgh

It was perfect!!!

Posted Feb 24, 2015
Best hotel experience I have ever had!!! The staff was beyond attentive! The room was spotless and far exceeded my expectation!