Ratings based on 387 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from San Jose, CA

In the middle of a remodel

Posted May 6, 2015
Pros: Incredibly easy access to HIA terminals. Despite being surrounded on all sides by runways, our room was very quiet.
Cons: They are undergoing a renovation. I imagine that will bring the facility up to the 21st century.
Houston Airport Marriott is undergoing a major renovation. Unfortunately for paying customers, the renovated rooms are not yet available. This means you will walk through a lobby with cordoned off areas, elevators that don't work and fine dust in the air. Our room was a throwback to the 1970's when it was first designed. It was clean but shabby. Happily it overlooked the interior pool deck, so it was a quiet space. We stayed here because we had an early morning flight and the Marriott has a direct underground train to the terminals. That is the only reason I would stay here again--airport access. Otherwise, it was an average hotel, charging higher than average prices.
Comment from Hotel Management
May 8, 2015 by Manager, Hotel Management
Thank you for taking the time to share your experience with us at the Houston Airport Marriott. As you noticed, we are currently under a complete renovation of our guest rooms and public space. We have just completed our first phase of the renovation and are now selling some of our newly renovated sleeping rooms. We would love to have you stay with us again in one of our new rooms to get a glimpse of what our hotel will look and feel like once the renovation is completed. Thank you again for your candid feedback.
1 out of 5
by A verified traveler from New Mexico

Never again

Posted Apr 30, 2015
Pros: Only thing I liked was the convenience of being on the airport grounds.
Cons: Provide ice buckets and. glasses in the rooms. Also if you are not going to provide a coffee maker in the rooms, start room service at 4 or 5 AM
The place is in dire need of updates. Arrived at 8 pm, starving. Ordered room service,was told it would be 1 hour. We got our dinner after 11PM. No coffee maker,or even a ice bucket in room to get a drink of water. Have to pay to use the WiFi. Will never stay again.
Comment from Hotel Management
May 4, 2015 by Manager (Lidia D), Hotel Management
Thank you for taking the time to share your recent experience at the Houston Airport Marriott at George Bush Intercontinental with us. As a valued customer, I was disappointed to find out that you experienced a delay with the your In-Room dining order. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback has been greatly appreciated and we will share it with the Executive Chef and our management team who join me in offering their apologies for our team’s shortcomings. Once again, than you for the feedback that will ultimately help improve our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Houston so that we can provide you with a premium dining experience that not only meet, but exceed your expectations. Our hotel is currently undergoing a multi- million dollar renovation and we will be addressing some of your concerns. This project includes the renovation of all sleeping rooms, public areas and the construction of our new great room which will be a three meal restaurant in the lobby. The renovation is scheduled to be completed by the end of December and hope that you get the opportunity to come back and experience our new rooms and great room.
2 out of 5
by A verified traveler from Vancouver, BC

Hotel is under extensive renovation/EXPENSIVE

Posted Apr 23, 2015
Pros: The servers in resturants were very professional and friendly
Cons: The hotel should be upfront about the condition of the holel and adjust room rates
Location: There was nothing to do near the hotel, except a mall 15 minutes drive?
We arrived from Grand Caymen and checked into the airport hotel mid afternoon. We were surprised by all the tarping, scaffolding outside and inside hotel. We were awakened at 6:15am to construction noise. After breakfast my husband went to the the front desk and mentioned the early disturbance. The reply from the employee was "that's unexceptable", nothing else! Our flight home was was late afternoon, so to pass the hours we went to the pool. Again exterior was being painted. Ladders were clanging around us. Wish we had stayed in a more central location and taxied to the airport.
Comment from Hotel Management
Apr 27, 2015 by Manager, Hotel Management
Thank you for sharing your concerns about the Houston Airport Marriott. We take your comments very seriously and it is disappointing that we did not meet your expectations. As you mentioned, we are undergoing a complete hotel makeover and we are monitoring any and all construction issues to allow our guest the least amount of disturbance. As you stated, there was construction noise that woke you up very early. We meet with our contractors every morning to ensure the workers do not start working before 9 am and I can assure your we addressed the noise issue you brought to our Host's attention. We most definitely appreciate your business and hope that you will return to the Houston Airport Marriott to allow us the opportunity to give you the experience you deserve.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Newtown, PA

Undergoing renovation

Posted Apr 22, 2015
Pros: Location
Cons: Room decor
Rooms were basic, but clean. The lobby area is undergo renovation and the gift shop is behind the desk (you have to ask for the specific items you need).
Comment from Hotel Management
Apr 24, 2015 by Manager, Hotel Management
Thank you for your comments about the Houston Airport Marriott. Our gift shop is currently located behind our registration desk but once we finish our lobby renovation the gift shop will once again have its own area for our guest to browse through the items offered. We would like you to come back soon and see some of the neat changes the renovation will create.
5 out of 5
Recommended
for Families
by Jim from Topsfield ma

Cabo or bust

Posted Apr 20, 2015 on Hotels
There for overnight at airport they upgraded my family to a multi level suite with a great breakfast to get us off to a good start
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding service

Posted Apr 19, 2015
My two children and I were stranded in Houston due to a cancelled connection .... The staff allowed us to check in very early and went out of their way to make sure we had everything we needed. I would definitely stay here again.
2 out of 5
by A verified traveler from Chicago

Little bang for big buck

Posted Apr 18, 2015
Pros: The location and the wonderful restaurant and staff at CK's. I can't say enough good things about the staff here. They even left a thank you note.
Cons: The appearance and the price
Location: Just catch your airplane the next morning, that's it. And, of course, CK's. Their hostess is one of the most beautiful people I've ever met.
When taking the train from Terminal C to the Marriott entrance, the area was under construction and looked like a war zone. The only thing it has going for it is that it is right in the airport...that is the only reason I would stay there in the future, and only if I didn't have time for a shuttle to another property
Comment from Hotel Management
Apr 23, 2015 by Manager, Hotel Management
Gina, Thank you for taking the time to review the Houston Airport Marriott. We value your opinion. I understand that you encountered some of the construction that we are having on the tram level of our hotel. I can assure you it is to improve you and our other guest's arrival experience to our property once it it completed. We hope that you will stay with us again the next time you are in the Houston area to allow us the opportunity to show you what our Hotel and staff can truly offer you during your stay. Thank you again for your honest feedback.
2 out of 5
Recommended
for Families
by Brad from Calgary

convenient but...

Posted Mar 31, 2015 on Hotels
Too much money for an absolutely average room. The service was good and staff were pleasant. The convenience of being at the airport does not justify the cost however.
2 out of 5
Recommended
for Families
by A verified traveler

Tired airport hotel

Posted Mar 27, 2015 on Hotels
A tired overpriced airport hotel that needs a serious upgrade. The only real positive is the convenience of being in the airport facility. Check in staff was very nice but the rooms, hall, elevators, lobby all need help!
1 out of 5
by A verified traveler from harlingen tx

Wrong choice

Posted Mar 24, 2015
Gave me wrong room. Hotel needs to be updated as soon as possible. The Marriott name needs to be removed until it's completely remodeled. Only positive was that it was next to airport and was leaving on an early flight. Not worth the price and worst Marriott I have ever stayed.