Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom New Mexico

Never again

Posted Apr 30, 2015
Pros: Only thing I liked was the convenience of being on the airport grounds.
Cons: Provide ice buckets and. glasses in the rooms. Also if you are not going to provide a coffee maker in the rooms, start room service at 4 or 5 AM
The place is in dire need of updates. Arrived at 8 pm, starving. Ordered room service,was told it would be 1 hour. We got our dinner after 11PM. No coffee maker,or even a ice bucket in room to get a drink of water. Have to pay to use the WiFi. Will never stay again.
2 out of 5
by A verified travelerfrom Vancouver, BC

Hotel is under extensive renovation/EXPENSIVE

Posted Apr 23, 2015
Pros: The servers in resturants were very professional and friendly
Cons: The hotel should be upfront about the condition of the holel and adjust room rates
Location: There was nothing to do near the hotel, except a mall 15 minutes drive?
We arrived from Grand Caymen and checked into the airport hotel mid afternoon. We were surprised by all the tarping, scaffolding outside and inside hotel. We were awakened at 6:15am to construction noise. After breakfast my husband went to the the front desk and mentioned the early disturbance. The reply from the employee was "that's unexceptable", nothing else! Our flight home was was late afternoon, so to pass the hours we went to the pool. Again exterior was being painted. Ladders were clanging around us. Wish we had stayed in a more central location and taxied to the airport.
Comment from Hotel Management
Apr 27, 2015 by Manager, Hotel Management
Thank you for sharing your concerns about the Houston Airport Marriott. We take your comments very seriously and it is disappointing that we did not meet your expectations. As you mentioned, we are undergoing a complete hotel makeover and we are monitoring any and all construction issues to allow our guest the least amount of disturbance. As you stated, there was construction noise that woke you up very early. We meet with our contractors every morning to ensure the workers do not start working before 9 am and I can assure your we addressed the noise issue you brought to our Host's attention. We most definitely appreciate your business and hope that you will return to the Houston Airport Marriott to allow us the opportunity to give you the experience you deserve.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Newtown, PA

Undergoing renovation

Posted Apr 22, 2015
Pros: Location
Cons: Room decor
Rooms were basic, but clean. The lobby area is undergo renovation and the gift shop is behind the desk (you have to ask for the specific items you need).
Comment from Hotel Management
Apr 24, 2015 by Manager, Hotel Management
Thank you for your comments about the Houston Airport Marriott. Our gift shop is currently located behind our registration desk but once we finish our lobby renovation the gift shop will once again have its own area for our guest to browse through the items offered. We would like you to come back soon and see some of the neat changes the renovation will create.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding service

Posted Apr 19, 2015
My two children and I were stranded in Houston due to a cancelled connection .... The staff allowed us to check in very early and went out of their way to make sure we had everything we needed. I would definitely stay here again.
2 out of 5
by A verified travelerfrom Chicago

Little bang for big buck

Posted Apr 18, 2015
Pros: The location and the wonderful restaurant and staff at CK's. I can't say enough good things about the staff here. They even left a thank you note.
Cons: The appearance and the price
Location: Just catch your airplane the next morning, that's it. And, of course, CK's. Their hostess is one of the most beautiful people I've ever met.
When taking the train from Terminal C to the Marriott entrance, the area was under construction and looked like a war zone. The only thing it has going for it is that it is right in the airport...that is the only reason I would stay there in the future, and only if I didn't have time for a shuttle to another property
Comment from Hotel Management
Apr 23, 2015 by Manager, Hotel Management
Gina, Thank you for taking the time to review the Houston Airport Marriott. We value your opinion. I understand that you encountered some of the construction that we are having on the tram level of our hotel. I can assure you it is to improve you and our other guest's arrival experience to our property once it it completed. We hope that you will stay with us again the next time you are in the Houston area to allow us the opportunity to show you what our Hotel and staff can truly offer you during your stay. Thank you again for your honest feedback.
1 out of 5
by A verified travelerfrom harlingen tx

Wrong choice

Posted Mar 24, 2015
Gave me wrong room. Hotel needs to be updated as soon as possible. The Marriott name needs to be removed until it's completely remodeled. Only positive was that it was next to airport and was leaving on an early flight. Not worth the price and worst Marriott I have ever stayed.
1 out of 5
by A verified travelerfrom kansas city

Hotel is a dump

Posted Mar 24, 2015
Pros: Location
Cons: Renovate every room
I love Marriott hotels but this is the biggest dump I have ever stayed in for 169.00 per night. They are taking Advantage of their location within the airport to gouge customers for a property that is 5-10 years in need of a makeover. This 169.00 room is maybe worthy of 59.00 per night.
Comment from Hotel Management
Mar 27, 2015 by Front Office Manager, Hotel Management
Thank you for taking the time to share your recent experience at the Houston Airport Marriott at George Bush Intercontinental with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. As you noticed, we are currently undergoing a major renovation of our entire property. This renovation is sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you. Although we fell short of meeting your expectations during your past stay, I hope you will consider Houston Airport Marriott at George Bush Intercontinental on your next visit to Houston so that we can better deliver upon the guest experience you deserve.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Good for the price/location

Posted Feb 17, 2015
Pros: Good price/location Upstairs dining was very good
Cons: update furnishings
Location: Great for an early flight out of IAH
Good price/location Very friendly staff Easy transfer from car rental to hotel to airport
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cranbrook, BC

Posted Feb 17, 2015
Pros: Staff was very nice. Very convenient to get to the airport.
Arrived on a late flight and only had to wait a few minutes for the shuttle to pick us up. Very nice staff at the front desk and the restaurant. Even received a nice card from the staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Friendly staff

Posted Feb 12, 2015
Warm welcome to start our midnight, over night stay. Restaurant staff was very friendly too. Our waitress left a note at our room door to thank us and wish the best for our holiday. We thought that was a nice touch. Our room was recently renovated so very modern and comfortable. We'll stay there again.