Ratings based on 361 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel near the airport

Posted Apr 7, 2015
very nice staff along with a comfortable and cozy room
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

Nice hotel

Posted Apr 5, 2015
Bed wasn't to comfortable that's the problem I had
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Nice hotel, overpriced food.

Posted Apr 1, 2015
I really enjoyed my stay. The walls were a little thin and the food overpriced but the overall experience was comfortable. I really wish I was told about the $30 a day incidentals charged upon arrival. I would still recommend it to a friend.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York,NY

Good hotel,close to the airport

Posted Mar 29, 2015
Good hotel close to he airport,convenient for business travelers and people with long layover
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Mar 29, 2015
They need to dehumidify their air...very damp. But overall good
4 out of 5
Recommended
for Everyone
by A verified traveler

good stay

Posted Mar 28, 2015
I have noticed this with a lot of hotels but they seem to be very damp. Everything you touch almost feels wet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great hotel

Posted Mar 19, 2015
The staff at the front desk was very helpful. The gave me directions to a seafood restaurant down the street that was very good.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Close to the airport

Posted Mar 11, 2015
Overall my experience was great. Room service was awesome and the amenities are great. The shuttle service was prompt and the driver was helpful and courteous. Check out and check in went smoothly. The staff were friendly and accommodating. Great place to stay!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Middleton, WI

Thin walls but great bed and comforter.

Posted Mar 2, 2015
The walls between the rooms are very thin and you can hear people coughing quietly next-door. The ice machine did not work on the fifth floor where we stayed. However, the bed – a king-size, was very comfortable and the comforter was very nice.
Comment from Hotel Management
Mar 6, 2015 by Jesse, Hotel Management
Thank you so much for your feedback, Ben! I am glad that you were able to rest comfortably in our famous Marriott beds and apologize that you were distrurbed by the guests around you. I have shared this information with our facilities team in order to see what can be done to mitigate this. I hope that everything else about your stay was fantastic and that we will see you again the next time you are in Houston!
1 out of 5
by A verified travelerfrom Miami, Florida

Rude personnel.

Posted Feb 11, 2015
I called to ask for bus shuttle and was told to be outside gate at 10:30 pm. I was and noticed driver pass by without stopping three times. after an hour waiting, another bus arrived. while riding I heard dispatch say was getting a lot of calls of clients at other gates complaining they were not picked up and had to take taxi. The following morning, stewardesses from Airline and I are standing outside hotel to be transported. Bus came but said wait for next one. When steward said we were late, he said: "take a taxi then". This hotel is not worth the money. $223 for a night here is outrageous. It should not be called Marriot. Even the air cond is old fashioned thru the wall unit, too noisy.
Comment from Hotel Management
Mar 6, 2015 by Jane Lynch, Hotel Management
Dear Ruben, Thank you for staying with us on your most recent trip to Houston and providing us with feedback on your encounters with our staff and services. I apologize our hotel did not meet your expectation level, as we strive to provide exceptional services with all our guests. I can assure you I will share your comments with the appropriate departments and staff; and the next time you stay with us you will see a difference as customer service is our number one priority. Thank You,