Lobby sitting area

Reviews of Houston Marriott South at Hobby Airport

3.5 out of 5
Houston Marriott South at Hobby Airport
9100 Gulf Fwy, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 573 out of 1000 reviews" "
Rating 8 - Good. 208 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Very updated nice easy parking
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Michael, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Charles Watts GM

2/10 Terrible

Annajah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Annajah, We enjoyed having you as our guest and regret that we did not deliver a more favorable experience. Your satisfaction is our priority, and we hope to have another chance to regain your confidence and remain your hotel of choice when traveling to the area. Sincerely, Charles Watts GM

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ONLY one bad comment=a/c cycling constant noise
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Linda, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Charles Watts, GM

10/10 Excellent

Lani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Only hotel I could find with 24 hr shuttle service to the airport.
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear Lani, I am delighted you enjoyed your stay! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back soon. Best, Charles Watts GM

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Need more businesses around it.
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear Clark, Thank you for being our valued guest and for your generous rating! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Charles WattsGM

6/10 Okay

Christine

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was nice. Room was properly cleaned every day. Elevator was broken and it's impossible to get anywhere without a long line to it. Breakfast was ok.
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Christine, While I am pleased to hear that you found our staff and daily housekeeping to be the highlights of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced. Sincerely, Charles Watts GM

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Dear Robin, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Charles Watts GM

6/10 Okay

richard

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear richard, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Charles Watts, GM

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 27, 2024
Dear Javier, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Charles Watts GM

10/10 Excellent

Shantee

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Shantee, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Charles Watts, GM

10/10 Excellent

Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Dear Ramon, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Charles Watts GM

10/10 Excellent

Pao Ling

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Pao Ling, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Charles Watts GM

6/10 Okay

Sara

Business traveler
Liked: Cleanliness, staff & service
Mattress is like sleeping on a concrete slab.
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Sara, Thank you for taking the time to share your review. I'm very sorry that our mattress was not to your liking. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. We appreciate knowing how to serve you better and look forward to welcoming you again. Sincerely, Charles Watts GM

10/10 Excellent

Rich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy convienient friendly service would't cgange a thing!
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Rich, It is wonderful to hear that you had a great experience! We appreciate you taking the time to share this review and inform other travelers of the convenience of our location and the sincere hospitality of our team! On behalf of the entire staff, thank you for being our guest, and we hope to welcome you again soon! Best, Charles Watts GM

8/10 Good

George

Traveled with partner
Liked proximity to Hobby Airport, shuttle service and food.
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear George, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Charles Watts GM

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean!
Stayed 1 night in Feb 2024
Response from GM on Feb 7, 2024
Dear Tina, Thank you for recognizing the efforts of our excellent housekeeping staff during your stay with us. We take pride in providing exceptional service to all our guests and it was our pleasure to host you. We look forward to welcoming you back soon. Best, Charles Watts GM

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on Feb 8, 2024
Dear William, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Charles Watts GM

8/10 Good

Alexis

Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Dear Alexis, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Charles Watts, GM

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Donnell, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Charles Watts GM

4/10 Poor

Maria

Disliked: Cleanliness, staff & service
Ac at room wasn’t working, sink clogged…
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
Dear Maria, We apologize for the inconvenience caused due to the climate control and drainage issues you faced during your stay. Please be assured that we take guest satisfaction very seriously, and we regret that we couldn't provide you with a better experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Charles Watts GM

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot needs more lights
Stayed 1 night in Feb 2024
Response from GM on Feb 8, 2024
Dear Sonia, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Charles Watts GM

10/10 Excellent

Rosie

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Rosie, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Charles Watts, GM

10/10 Excellent

Alberto, Homestead

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is outstanding. The staff is extremely friendly and hospitable. Couldn't have have been more pleased.
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Gary, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Charles Watts GM

10/10 Excellent

Felicity

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Response from GM on Jan 26, 2024
Dear Felicity, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Charles Watts GM

10/10 Excellent

chilando

Business traveler
Liked: Property conditions & facilities
Great hotel!! I love it.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear chilando, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Marriott. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Charles Watts General Manager

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the indoor lobby/ balcony layout. The food is good and lounge area is very inviting and laidback. It's a very nice hotel.
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Dear Drew, Thank you for taking the time to write; we love to hear that your stay was so enjoyable! Our team takes pride in the details, and it's wonderful to know it made a difference in your lodging experience. It was a pleasure to host you; we can't wait to welcome you again. Best, Charles Watts GM

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Dear Edwin, Thank you for taking the time to write; we love to hear your stay was excellent! We enjoyed having you as our guest and hope to welcome you again soon. Best, Charles Watts GM

8/10 Good

Amy

Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Stephanie, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Charles Watts GM

4/10 Poor

Lashay, Bryan

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was super hot, the unit had broke so we went and slept in another track members room.
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Dear Lashay,We apologize for the inconvenience caused due to the temperature control issues during your stay. We appreciate your honest feedback and will review it to ensure we can make necessary improvements. We hope that you would consider visiting us again, as we are committed to providing you with the best possible experience. We value you and your stay with us, and would love another chance to show you our commitment to excellent service.Sincerely,Charles WattsGeneral Manager

10/10 Excellent

Farrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Farrah, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Charles Watts GM

10/10 Excellent

alaine, Miamisburg

Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear alaine, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Charles Watts GM

8/10 Good

Leslie, Cedar Creek

Liked: Staff & service
Staff was nice
Stayed 1 night in Jan 2024
Response from GM on Jan 14, 2024
Dear Leslie,It’s nice to hear from you! I sincerely appreciate your recognition of our outstanding service. It was a pleasure to host you, and we can’t wait to welcome you again.Best,Charles WattsGeneral Manager

8/10 Good

Dat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christy, Jacksonville beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 29, 2024
Dear Christy, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Charles Watts GM

8/10 Good

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great BUT the pool was NOT heated, even after we asked them to turn it on they did for like 5 min. Don’t list a heated pool and it’s freezing.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Emily,We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies regarding your experience while at the pool; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively.Best,Charles WattsGeneral Manager

10/10 Excellent

Sukhesh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to stay and easy access for all important places
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Sukhesh Kumar,Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience and we're pleased to have your commendation. We look forward to welcoming you back for another pleasurable stay soon.Best,Charles WattsGeneral Manager

10/10 Excellent

marcia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
The hotel was lovely and the staff top notch!! Shout out to the GM for making my accommodations excellent!!
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Dear marcia,I'm glad our service and accommodations helped make for a nice trip. All compliments are appreciated, but it's especially kind of you to recognize the staff who do a great job taking care of all our guests. Should your travels bring you back to the area, I hope we are your first choice for lodging.Best,Charles WattsGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay Near the Airport
Check-in was quiet and polite; common areas are well designed, spacious and comfortable; fitness center was huge and well equipped. Our room was minimally furnished, had most essentials except only one wastebasket and very few hooks to hang damp towels. Staff were very friendly and helpful, especially Rita during the breakfast service. We did have trouble with the heat/cooling unit and a tech came to adjust it very quickly.. Area is light industry and busy, not good for walking.
Stayed 2 nights in Dec 2023
Response from GM on Dec 30, 2023
Dear Anonymous,We appreciate you taking the time to review your experience. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. Thanks again and we look forward to your next visit.Best,Charles WattsGeneral Manager

10/10 Excellent

Sainath

Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Dear Sainath,We are delighted that your stay was nothing short of exceptional. Until next time!Best,Charles WattsGeneral Manager

8/10 Good

Jooby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jose M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant stay. Would definitely recommend and stay here again. Easy check in. Very clean hotel and rooms. Comfortable beds.
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Jose M.,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Charles WattsGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Beautiful hotel but our room didn't get really cold and there was a condom wrapper next to the bed. Check in was quit and the employees were helpful!
Stayed 2 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear Anonymous,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Best,Charles WattsGeneral Manager

8/10 Good

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but need to control partying noise at night
The hotel was so beautiful! I was impressed. The room was updated and the staff responded promptly. The front desk staff was very friendly. The only issue I had was that there must have been a party something because I heard loud talking noise laughter around 2:45 am! I called the front desk and it calmed down a but continued outside and was still audible on the fifth floor.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Yasmin,While it is wonderful that you were impressed by our beautiful hotel and found our associates very friendly, we regret that noise pollution interrupted the comfort of your stay. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm and we hope to welcome you again for a flawless experience.Best,Charles WattsGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from GM on Dec 21, 2023
Dear Anonymous,Thank you for sharing this review, and we welcome you to visit us again anytime!Best,Charles WattsGeneral Manager

10/10 Excellent

Terry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from GM on Dec 21, 2023
Dear Terry,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Charles WattsGeneral Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and I liked the new fixtures.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Anthony,Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon.Best,Charles WattsGeneral Manager

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall
Great customer service. I appreciated Lonnie’s fun personality!
Stayed 3 nights in Dec 2023
Response from GM on Dec 15, 2023
Dear Raquel,We are so appreciative of your review; I am delighted to hear of the exceptional service you received and look forward to sharing your praise! Thank you for allowing us to be a part of your travels; we hope you will visit us again soon.Best,Charles WattsGeneral Manager

10/10 Excellent

Hai

Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Hai,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Charles WattsGeneral Manager