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Dear Hai, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best, Charles Watts, GM
Dear Alonso, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Charles Watts, GM
Dear Jose, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Charles Watts, GM
Dear Bianca, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Charles Watts, GM
This was the best experience of hotel stay I've had, thumbs up, will patronage again and recommend to others
Terri
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Dear Terri, We are absolutely thrilled to receive your generous feedback and to know that we provided you with the best hotel experience you've had! We appreciate you choosing us and are grateful that we will have the honor of welcoming you again. Best, Charles Watts, GM
6/10 Okay
Loretta
Apr 9, 2024
Loretta
Stayed 2 nights in Apr 2024
Response from GM on Apr 10, 2024
Dear Loretta, Thank you for staying with us and sharing your experience. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar service we strive for on a return visit. Sincerely, Charles Watts, GM
Dear Jose, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Charles Watts, GM
10/10 Excellent
Chris
Business traveler
Apr 8, 2024
Liked: Amenities
Amazing experience!!
Chris
Stayed 2 nights in Apr 2024
Response from GM on Apr 9, 2024
Dear Chris, What an excellent rating! I am thrilled to see that you had an amazing experience, and I hope that we will be your first choice for lodging when visiting our great city. Thank you for your business, and please come again. Best, Charles Watts, GM
Room was very nice, and the front desk staff was great! The shuttle to the car rental was convenient and the driver was very nice!
Amanda
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Amanda, Thank you for sharing your experience. Your review is greatly appreciated and serves as motivation for us to continue delivering the best possible accommodations and services. Your kind words indicate that our efforts across all departments are being recognized and appreciated. We are humbled by your recognition and look forward to being your preferred hotel for future stays. Best, Charles Watts, GM
They checked me in early so I didn’t have to sit around and wait. Very awesome staff.
Brian
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Brian, We appreciate your recognition of our commitment to excellent customer service. Thank you for choosing us, and we look forward to serving you again. Best, Charles Watts, GM
Dear Belquis, I know that I am biased, but our housekeeping staff is the finest in the area. Thank you so much for being our guest and recognizing the hard work of our team in this kind review. We are thrilled that you were more than satisfied with your stay, and we hope to welcome you back soon. Best, Charles Watts, GM
2/10 Terrible
Spencer
Apr 1, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Had an extremely loud party in the lobby that lasted until 2am. Hard to sleep with that going on
Spencer
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Dear Spencer, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Charles Watts, GM
The staff that checked us in was awesome. We already booked another stay.
Brian
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Brian, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Charles Watts, GM
The staff was awesome. Idisnt get his name but he had dreads.
Roshundra
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Dear Roshundra, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Charles Watts, GM
Dear Michael, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Charles Watts GM
Dear Annajah, We enjoyed having you as our guest and regret that we did not deliver a more favorable experience. Your satisfaction is our priority, and we hope to have another chance to regain your confidence and remain your hotel of choice when traveling to the area. Sincerely, Charles Watts GM
Dear Linda, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Charles Watts, GM
Staff was friendly and helpful. Only hotel I could find with 24 hr shuttle service to the airport.
Lani
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Dear Lani, I am delighted you enjoyed your stay! I sincerely appreciate you taking the time to recognize our friendly staff and the level of service they provide! It was a pleasure to host you; we hope to welcome you back soon. Best, Charles Watts GM
Dear Clark, Thank you for being our valued guest and for your generous rating! It was a pleasure to host you, and we can’t wait to welcome you again. Best, Charles WattsGM
Staff was nice. Room was properly cleaned every day. Elevator was broken and it's impossible to get anywhere without a long line to it. Breakfast was ok.
Christine
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Dear Christine, While I am pleased to hear that you found our staff and daily housekeeping to be the highlights of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations, and I regret falling short. Thank you for taking the time to share this review and for being our valued Guest. We hope you will give us another chance in the future as we are better than what you experienced. Sincerely, Charles Watts GM
Dear Robin, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Charles Watts GM
6/10 Okay
richard
Feb 12, 2024
richard
Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear richard, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Charles Watts, GM
Dear Javier, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Charles Watts GM
10/10 Excellent
Shantee
Feb 11, 2024
Shantee
Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Shantee, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Charles Watts, GM
Dear Ramon, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Charles Watts GM
10/10 Excellent
Pao Ling
Feb 11, 2024
Liked: Cleanliness
Pao Ling
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Pao Ling, I'm glad that all facets of your stay met your expectations. We can't thank you enough for staying with us and hope to host you again in the near future. Best, Charles Watts GM
6/10 Okay
Sara
Business traveler
Feb 10, 2024
Liked: Cleanliness, staff & service
Mattress is like sleeping on a concrete slab.
Sara
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Sara, Thank you for taking the time to share your review. I'm very sorry that our mattress was not to your liking. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. We appreciate knowing how to serve you better and look forward to welcoming you again. Sincerely, Charles Watts GM
Easy convienient friendly service would't cgange a thing!
Rich
Stayed 1 night in Feb 2024
Response from GM on Feb 10, 2024
Dear Rich, It is wonderful to hear that you had a great experience! We appreciate you taking the time to share this review and inform other travelers of the convenience of our location and the sincere hospitality of our team! On behalf of the entire staff, thank you for being our guest, and we hope to welcome you again soon! Best, Charles Watts GM
8/10 Good
George
Traveled with partner
Feb 10, 2024
Liked proximity to Hobby Airport, shuttle service and food.
George
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear George, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Charles Watts GM
Dear Tina, Thank you for recognizing the efforts of our excellent housekeeping staff during your stay with us. We take pride in providing exceptional service to all our guests and it was our pleasure to host you. We look forward to welcoming you back soon. Best, Charles Watts GM
Dear William, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Charles Watts GM
8/10 Good
Alexis
Feb 6, 2024
Alexis
Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Dear Alexis, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Charles Watts, GM
Dear Donnell, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Charles Watts GM
4/10 Poor
Maria
Feb 4, 2024
Disliked: Cleanliness, staff & service
Ac at room wasn’t working, sink clogged…
Maria
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
Dear Maria, We apologize for the inconvenience caused due to the climate control and drainage issues you faced during your stay. Please be assured that we take guest satisfaction very seriously, and we regret that we couldn't provide you with a better experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Charles Watts GM
Dear Sonia, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Charles Watts GM
10/10 Excellent
Rosie
Feb 3, 2024
Rosie
Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Rosie, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Charles Watts, GM
The property is outstanding. The staff is extremely friendly and hospitable. Couldn't have have been more pleased.
Gary
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Gary, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Charles Watts GM
Dear Felicity, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Charles Watts GM
Amazing stay very affordable and easy to access I-45 going to Galveston
Clark
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Clark, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Charles Watts General Manager
Bed were a bit too soft for my liking but room was clean. Elevator walls and door definitely can use a wipe down. Otherwise, staff was friendly and no problems.
Verified traveler
Stayed 1 night in Jan 2024
Response from GM on Jan 23, 2024
Dear Anonymous, Thank you for taking the time to leave a review. I am delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated, and we always strive to improve our services. I will share your kind words with the rest of our team, who work hard to make our guests feel welcomed and comfortable. Thank you again for choosing us, and we look forward to welcoming you back in the future. Best, Charles Watts General Manager
Dear Karen, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Charles Watts GM
10/10 Excellent
chilando
Business traveler
Jan 22, 2024
Liked: Property conditions & facilities
Great hotel!! I love it.
chilando
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear chilando, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Marriott. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Charles Watts General Manager