Ratings based on 200 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Great location

Posted Oct 7, 2014
Pros: location. near many restaurants & stores. clean, neat, quiet rooms.
Cons: rooms have refrigerator. microwave w'd be nice.
Location: restaurants & food shops galore... HEB, Trader Joe's, Half Price books. 20 minutes from museum district.
3rd time we've stayed at the Marriott in last year. cost was very decent through Expedia. location is excellent. less than 20 minutes to museum district and downtown. lots of restaurants in area. only complaint (a minor one) is free WiFi is only available in the lobby & is weak.
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
Thank you for your review and continued loyalty to the Houston Marriott Westchase. It is always a pleasure to welcome you back and we are thrilled that our location is so convenient for your needs when visiting Houston. We would like to clarify for you and everyone else that there is complimentary high speed Internet access provided in our guest rooms and for larger file downloads and video streaming, we do offer an enhanced service for a minimal charge. We do apologize if you were unaware of this in room amenity at the time of your visit. All of your comments are greatly appreciated and we hope to welcome you back again soon.
3 out of 5
by A verified traveler

Posted Aug 27, 2014
We stayed for 3 nights in Marriott Westchase, the room was ok, the hotel charges you for everything, internet, water, breakfast. No free continental breakfast, no free wifi or complementary water bottle like some other hotels do at the same price. I would not recommend this hotel anyone, there are much better ones for the same price.
Comment from Hotel Management
Sep 3, 2014 by HotelMgmt, Hotel Management
Thank you for your feedback. It is always disappointing to learn when a valued guest leaves our hotel feeling dissatisfied with their experience. We would like to clarify for everyone that our hotel does provide complimentary high speed internet access in our guest rooms and public areas. Only our enhanced high speed access is an additional fee for those that may need it. We are very sorry that your stay was not everything you expected and one day we hope to have the chance to welcome you back for a visit that exceeds your expectations.
4 out of 5
Recommended
for Business Travelers
by Chrisfrom Texas

A great stay

Posted Aug 25, 2014 on Hotels.com
The only reason why I couldn't give them a 5 star rating was the lack of a consistent internet access. One minute you had a good signal and then nothing.
Comment from Hotel Management
Nov 8, 2014 by HotelMgmt, Hotel Management
Thank you for your review of the Houston Marriott Westchase. We were very happy to hear that your stay with us was great; however, we deeply regret any inconveniences that you may have experienced with our Internet services. Your comments will be shared with our IT supervisor. The next time you are visiting the area we hope that you will allow us the privilege of welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom S.E Kansas

Stayed for family reunion in Houston

Posted Aug 19, 2014
Pros: Good climate control
Cons: Handicap parking was scarce and poorly marked
Location: Went to family events
It was O.K. Prefer smaller hotels but this was fine.
Comment from Hotel Management
Aug 25, 2014 by HotelMgmt, Hotel Management
Thank you for choosing the Houston Marriott Westchase when you were visiting the area for the family reunion. It was a pleasure to have you here with us and hope that in the future you will allow us the privilege of welcoming you back again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

pretty good

Posted Aug 12, 2014 on Hotels.com
enjoyed my stay very peaceful and quiet
Comment from Hotel Management
Oct 25, 2014 by HotelMgmt, Hotel Management
A peaceful and quiet stay sounds perfect. Thank you for sharing your comments regarding the Houston Marriott Westchase. We're so glad you enjoyed your visit and hope to welcome you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Aug 6, 2014 on Hotels.com
3 out of 5
by A verified travelerfrom Texas

Excellent location. And decent hotel.

Posted Aug 4, 2014
Pros: Location
Cons: More courteous staff
Location: Very convenient to restaurants, shopping and Hiways
The hotel itself was good. The staff was not helpfull and the front desk on several occasions would not even answer the phoene (after 12 PM) after it rang 23 times
Comment from Hotel Management
Aug 12, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your comments regarding your recent experience. We were happy to hear that you liked our hotel and truly enjoyed our location. It is, however disappointing to learn that the exceptional level of service that we strive to provide our guests at all times was not evident throughout your stay. Please accept our sincerest apologies and know that our managers are always available to our guests should any issues arise that cannot be resolved through the staff. We hope that next time you are visiting the area you will allow us the pleasure of welcoming you back.
3 out of 5
Recommended
for Getaway With Friends
by Dejee Williamsfrom Crystal Springs, Mississippi

Posted Jul 31, 2014 on Hotels.com
The room was overall nice... but I paid for valet parking several hours later my car was still in the same spot, no microwave was in the room you had to ask for one which I did but never received, and you have to pay for Wi-Fi 6.95$ a day if you want Wi-Fi in your room or it's free in the lobby but want stay connected in the lobby.
Comment from Hotel Management
Oct 11, 2014 by HotelMgmt, Hotel Management
All guest feedback, positive or otherwise is very important to us. It is always our goal to create a wonderful stay for our guests and although you have shared an appreciation for our rooms, we deeply regret those aspects of your visit that were amiss. Please know that our management team is always available and eager to address your concerns. Thank you for the time you have taken to provide your review; we hope to have the chance to welcome you back in the future and exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arlington, TX

Great Stay

Posted Jul 5, 2014
Hotel atmosphere was great. Staff was attentive, pleasant, and helpful. Breakfast and room service were excellent. Bed was very comfortable. Extremely clean. Will stay again. Would recommend.
Comment from Hotel Management
Jul 8, 2014 by HotelMgmt, Hotel Management
Thank you for taking the time to share with us the specifics that made your stay at the Houston Marriott Westchase enjoyable. It is always our desire to provide top notch service, accommodations and amenities to create a memorable experience for all our guests. We very much appreciate your review and recommendation. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay.

Posted Jul 3, 2014
The staff was extremely friendly and helpful. Very nice room for the price.
Comment from Hotel Management
Jul 7, 2014 by HotelMgmt, Hotel Management
It's always nice when a guest review mentions how friendly and helpful our staff was throughout a stay. Thank you for sharing such a positive review and letting us know how much you enjoyed your stay at the Houston Marriott Westchase. We hope that the next time you are visiting the area you will allow us the pleasure of welcoming you back.