Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma City

Posted Feb 28, 2015
Pros: Location was easy to move around Houston/Katy
Excellent room and quality breakfast with overall good staff
2 out of 5
by A verified travelerfrom Austin, TX

Hotel was not prepared

Posted Jan 29, 2015
Cons: Be better prepared when large events are being held on property
We stayed at this hotel for a dance convention our daughter was attending. The hotel was completely booked and was unprepared for the event it seemed. 1. The gift shop/starbucks was manned by an elderly lady with no additional help to take orders, make and run the register. This created a long line and took over a half hour to stand in and wait to purchase any items. 2. The hotel bar offered a limited appetizer and meal menu and was taking over an hour for food to be served. 3. Valet parking was full both days of our stay. If I am paying $170 a night for a room I expect to be able to park my vehicle in the parking lot and not have to search for parking. This convention was booked several months in advance and its not like this hotel did not know this event was taking place on their property. I know friends of mine attended a drill team convention the week before at this same property with the same lackluster service from this hotel.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Houston

Nice place, comfortable, friendly

Posted Jan 26, 2015
Pros: Quiet, friendly
Cons: It was sometimes difficult to locate bar staff. But otherwise, nice place!
Location: It's near Beltway 8 and Westpark Tollway which makes it easy to get into Houston proper as well as Sugarland and Katy.
Because I was on my honeymoon, the staff upgraded my room to a suite which was very nice of them. However it shared a wall with an elevator shaft so I did get some noise. Not much, and it was a very nice room. There was no hall noise at all. The breakfast buffet was wonderful. And the wait staff was attentive. I heard the hot tub was very chlorinated but I didn't use it myself. All in all, I liked the hotel and would stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom lake jackson, texas

Impressive Facilities

Posted Jan 13, 2015
Pros: facilities was clean.
Cons: Exercise room was a bit cold on the cold morning.
Location: Convenient to Westheimer.
Breakfast here was excellent. The choices were more than abundant.
Comment from Hotel Management
Jan 20, 2015 by HotelMgmt, Hotel Management
Thank you for sharing your comments regarding the Houston Marriott Westchase. We are so happy to learn that you enjoyed your stay and especially liked the breakfast served at our hotel. The next time you are visiting the area, we hope to have the pleasure of welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2015
Clean room. Great wifi.There was a hole in my blanket. The water in the shower doesn't drain properly. Overall, I'll be back again.
Comment from Hotel Management
Jan 20, 2015 by HotelMgmt, Hotel Management
Thank you for your review and for noting your overall satisfaction with your stay. We're very glad that you enjoyed the quality of our Wi-Fi during your visit; however, we regret if any aspect of your stay missed the mark and will share your feedback to ensure our attention to detail continues to be a top priority. We truly appreciate your review and hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Wonderful stay

Posted Jan 12, 2015
Very helpful staff,nice indoor and outdoor heated pool, and great breakfast buffet.
Comment from Hotel Management
Jan 20, 2015 by HotelMgmt, Hotel Management
Thank you so much for sharing your positive feedback regarding the Houston Marriott Westchase. We were delighted to read your comments and learn that you found our staff to be very helpful and enjoyed the breakfast buffet offered at our hotel. Please come back and see us again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maple Glen, PA

Posted Jan 9, 2015
A charge for breakfast is high. $23.00 per person including tax and moreover variety for that price is less.
Comment from Hotel Management
Jan 20, 2015 by HotelMgmt, Hotel Management
All guest feedback is welcomed and we greatly appreciate the time you have taken to share your comments with us. We were very sorry to learn that you did not find our hotel's breakfast to be a good value and that you were not impressed with the variety offered. We will be sure to share your review with our restaurant management team. One day we hope to welcome you back and impress you in every way. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2015
Very nice especially the food dean. I like this hotel
Comment from Hotel Management
Jan 20, 2015 by HotelMgmt, Hotel Management
Thank you for choosing the Houston Marriott Westchase. It pleases us to know that you enjoyed your stay at our hotel. The next time you are visiting the area, we hope to have the pleasure of welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom harlingen tx

Very nice. Close to my daughter

Posted Dec 29, 2014
Nice experience though room cleaning needs improvement trash cans left with trash twice and bathroom cleaning needs improvement especially for a mariott
Comment from Hotel Management
Jan 5, 2015 by HotelMgmt, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. We were glad to learn that our location and its close proximity to your daughter was appreciated. We would however like to offer our sincerest apologies with regard to housekeeping. Feedback, such as yours, allows us to pinpoint any areas in which we can improve so we are truly grateful and will be reviewing your comments with our Director of Housekeeping. We hope that the next time you are visiting the area, you will allow us the privilege of welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2014
Room was nice. Staff was excellent! Very friendly
Comment from Hotel Management
Jan 5, 2015 by HotelMgmt, Hotel Management
We are delighted that you enjoyed your stay with us at the Houston Marriott Westchase. Thank you for your kind feedback regarding our staff as it is always our goal to provide exceptional service to our guests. Please come back and see us again soon.