Ratings based on 666 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Never again

Posted Aug 11, 2014
Pros: Nothing
Cons: Service
Nothing worked in our room. Not the hot water, not the lamp, and cable was out for the first day. I called the front desk to have someone come look at the room and no one came until the next day when I had to go down to the desk and speak with someone directly.
Comment from Hotel Management
Aug 17, 2014 by Teresa, Hotel Management
I would like to apologize for the condition of the room you were given upon arrival and the time it took for this to get repaired. We are looking into how this could have happened to ensure that this does not happen again. I hope that you would be willing to give us another chance so that we can regain your trust in our property and show you the true level of service we provide.
5 out of 5
Recommended
for Everyone
by A verified traveler

They thought of everything

Posted Aug 5, 2014
Excellent from check in to check out. The staff seemed to be authorized to go the extra mile
Comment from Hotel Management
Aug 11, 2014 by Teresa, Hotel Management
Thank you for your review of our hotel. I am glad to see that our staff made such a great impression during your stay. I hope that we will see you again next time you are in Houston.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Posted Aug 5, 2014
Location: Good location with enough things to do especially for a short term stay.
The experience was great. The hotel was great with a terrific staff. Would recommend this location to anyone.
Comment from Hotel Management
Aug 11, 2014 by Teresa, Hotel Management
We truly appreciate your review about our hotel and staff. We look forward to having you back at our hotel again.
Comment from Hotel Management
Aug 11, 2014 by Teresa, Hotel Management
We truly appreciate your 5 star review.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Enjoyed my stay

Posted Jul 28, 2014
Friendly staff, made my trip to Houston a great experience
Comment from Hotel Management
Aug 11, 2014 by Teresa, Hotel Management
Thank you forr your review of our hotel. Our staff takes great pride in their customer service and I am glad to see that it does not go unnoticed.
2 out of 5
by A verified traveler from West Sussex, UK

Nice clean hotel but internet charged.

Posted Jul 27, 2014
Nice clean hotel. No free wifi anywhere; even charged in the business center! Bad location.
Comment from Hotel Management
Aug 13, 2014 by Teresa, Hotel Management
Thank you for your feedback from your stay. I am glad to see that you felt the hotel was clean, but sorry you were not satisfied with the location. The hotel does offer complimentary wifi and I apologize that this was not communicated to you at check in. I hope that you will come and stay with us again.
Comment from Hotel Management
Aug 12, 2014 by Teresa, Hotel Management
Thank you for your review. I am glad to see that you felt the hotel was clean, but disappointed that we could not yield a higher review. Our hotel does offer complimentary wifi and I apologize that this was not communicated to you at check in. I hope that you are willing to give us another try next time you are in Houston.
Comment from Hotel Management
Aug 13, 2014 by Teresa, Hotel Management
Thank you for your feedback. I apologize that the complimentary wifi was not communicated to you at check in. This will be addressed with our staff so all guests can be aware of our complimentary amenities.
Comment from Hotel Management
Aug 13, 2014 by Teresa, Hotel Management
Thank you for your feedback about your stay. The hotel does offer complimentary wifi and I apologize that this was not communicated upon check in. We hope to see you again in the future.
Comment from Hotel Management
Aug 13, 2014 by Teresa, Hotel Management
Thank you for your review of our hotel. We apologize that our staff did not communicate the free wifi to you at check in. We will address this with our staff so future guests are no inconvenienced. We hope that you would be willing to give us another try next time you are in Houston.
4 out of 5
Recommended
for Students
by A verified traveler

Great stay for STEP 2CK

Posted Jul 14, 2014
Cons: The A/C worked well but the room became humid if i didnt crank it down to low temps constantly.
5 min walk to testing center. Great room with big long desk to study at. Nice exercise area to unwind pre or post test. Breakfast is expensive at the restaurant in the lobby so i just went to McDonalds which is right across the street from the testing center. I did eat dinner at the lobby restaurant as i wasn't hungry for the fast-food down the street. It was a good meal, prices around $13-20 for most items. I had NO problem with the shuttle service to or from the airport. I waited only ten minutes for pickup. On weekdays they have a shuttle every 30 mins and on the weekends every hour.
Comment from Hotel Management
Aug 11, 2014 by Teresa, Hotel Management
We are glad to see that we were able to make your testing time less stressful and you were able to enjoy some of the amenities our hotel has to offer. Thank you for your review.
3 out of 5
by A verified traveler from louisiana

Not a hot tub just hot water

Posted Jul 5, 2014
Pros: Close the airport.
I asked for room service twice and both times I had to call back to find out where they were. I book this hotel for the hot tub that was on site, but there was only hot water to sit in there was no water action at all JUST HOT WATER. When I asked about it there response was I didn't know it wasn't working and others would say that's what it is. there are signs at the hot tub warning of the water action but its not there. Overall I was not happy with this place!!!! Also I took the shuttle to the airport to pick up my wife and after getting her luggage back to the van the driver just set in the van and after I started to load it my self he then asked if I needed help.
Comment from Hotel Management
Aug 12, 2014 by Teresa, Hotel Management
Thank you for your feedback about your stay. All comments are shared with the proper members of management so they are aware of the issues they are to address. I do want to apologize that the hot tub was not functioning properly and for the service you received from our driver. This is not our standard and not how we treat our guest. I do hope that you are willing to give us another try so we can regain your trust in our property.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Nice but outside not so nice

Posted Jun 18, 2014
Hotel is excellent except there are giant cockroaches outside and it's very unpleasant to walk by those things. I know it's a nature thing but it would be nice to do something to keep those things out of sight
Comment from Hotel Management
Aug 13, 2014 by Teresa, Hotel Management
Thank you for your feedback. I am glad to see that you enjoyed our hotel despite the issues with the insects outside. We hope to see you back at our hotel again.
2 out of 5
by A verified traveler

This is an old tired Hyatt in a bad area of town

Posted Jun 18, 2014
The hotel needs remodeling badly. It is in a bad area and security especially in the parking lot was a concern. The AC did not work in the hallways which made coming and going from the room terrible. The restaurant was ill-equipped for preparing food timely and accurately. This was a glorified Holiday Inn posing as a Hyatt. Hyatt should seriously consider removing their name from this property.
Comment from Hotel Management
Aug 13, 2014 by Teresa, Hotel Management
Than kyou for your feedback. I am disappointed to see that you did not feel comfortable in the area and the parking lot was a concern. We do have 24/7 security so that our guest feel more secure and to ensure the parking lot is safe. I apolgoize for the issue with the AC and the restaurant. Your comments have been shared with the proper members of management and these issues will be addressed.
4 out of 5
Recommended
for Everyone
by Brea from Dallas, TX

Great deal for a nice hotel

Posted Jun 10, 2014
Pros: Great managerial and front desk staff; room layout;
Cons: Room Service; available amenities
Location: Hotel is very close to major highways in the Houston area, making travel to several locations very easy.
Overall, our experience with the hotel was pleasant. The managerial and front desk staff members were very helpful in making what could have been a really unpleasant stay into a nice one. We did experience some minor issues that the hotel staff tried their best to address (e.g. the room initially given to us did not have a working A/C unit, but upon calling the front desk we were quickly offered and given a new room) Room service was poor. We called room service several times to clean the room on the first day of our stay. After talking to the manager on duty, room service arrived at 8 p.m. to clean the room. The hotel advertises additional amenities which are available to guests during their stay, such as in room refrigerators and microwaves, but when we asked to check out a microwave, we were told they were all in use by a group of pilots staying at the hotel that weekend. Unfortunately, we had almost $50 of food that went uneaten because the hotel restaurant also would not allow us to use the microwave due to changes in food preparation laws.
Comment from Hotel Management
Aug 12, 2014 by Teresa, Hotel Management
Thank you for your review of your stay. I am glad to see that our staff was attentive and we were able to recover from the issues you experienced at your arrival. The issues you experienced during your stay will be addressed with the management team so they can address this with their staff. I hope you can come and join us again and we can make your stay a perfect one.