Ratings based on 562 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Nice downtown hotel

Posted Jul 28, 2014
Pros: See above.
Cons: See above.
Location: Convenient downtown location with many restaurants available nearby. The museum district isn't far either.
The staff was very helpful and friendly. Everything was clean. I would suggest that they run a free airport shuttle. Twenty dollars per person seems high. My three sisters flew in for my birthday and we all stayed at the hotel.
5 out of 5
by A verified traveler from Jacksonville FL

Clean upscale hotel

Posted Jul 28, 2014
This was a great place to stay. It was clean and upscale. It was downtown Houston. Bathroom was very roomy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel personnel a little rude

Posted Jul 27, 2014
A couple interactions with people at the front desk distracted by their own conversations versus helping customs was not a good experience. Besides that a good choice. Parking lot is not part of the hotel but cheaper than valet parking.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Great hotel. Friendly and knowledgeable staff! Great location. Excellent valet and shuttle services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
Overall I had a very pleasant stay in the Hyatt Regency Houston hotel. The room was clear, the staff friendly and the facilities very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

PERFECT STAY

Posted Jul 20, 2014
Quick check-in, clean, comfy, a quick walk will get you anywhere, and staff was great!
Comment from Hotel Management
Jul 21, 2014 by Tom, Hotel Management
Thanks so much for the 5-star review! I'm glad the efforts of our team and location of our hotel made your time in Houston memorable. Please come back and see us again on your next trip to H-Town!
4 out of 5
Recommended
for Everyone
by A verified traveler from Somewhere in TN

Nice...but...

Posted Jul 20, 2014
Pros: Nice environment; big, clean rooms, great elevators.
Cons: See my first entry.
Location: Didn't have time to check out the area.
I'll never understand why the nicer hotels charge for internet access. We're already paying more per night than lower tiered hotels, so why aggravate your customers by making them go through a hassle to access their email (or watch movies). It's affecting your overall score; just because I can't jump on the internet when I finally get to my room after a long day of traveling, I'm deducting an overall point. On top of that, I just use my phone as a hot-spot and Hyatt gets nothing extra. Just bump the daily rate a couple of dollars and throw it in. Nice hotel...stupid policy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2014
Very nice hotel. Great location to attractions. easy walking distinace to Minute Maid Stadium and all downtown attractions.
Comment from Hotel Management
Jul 21, 2014 by Tom, Hotel Management
Thank you for sharing your feedback from your stay at the Hyatt Regency Houston. We are so glad to hear that you enjoyed the hotel and the attractions that downtown Houston has to offer. The next time you're in town, we'd love to see you!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from New York, NY

Staff could not be friendlier

Posted Jul 12, 2014
Pros: Friendly staff
Cons:
Location: Great location on the tunnels for meetings in downtown Houston.
When I arrived, my suitcase had been damaged in-flight and one of the wheels was off, though I had it. The reception clerk sent a maintenance man up to my room who repaired the wheel so that I could get home ok. I couldn't believe it and was SO thrilled!! Downside however was that there was a prom one of the nights I was staying there. At 2 am a bunch of noisy kids started yacking away outside my room, laughing loudly and shouting - it went on for half an hour until I had to open the door and tell them to be quiet. Don't get a room by the elevator.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bryan,TX

Great place to stay!

Posted Jul 8, 2014
Pros: Everything!!!
Location: Very close to the aquarium in downtown.
The staff was awesome! Everyone that I encountered was very pleasant and eager to assist me! I love great service!!
Comment from Hotel Management
Jul 21, 2014 by Tom, Hotel Management
Thank you for sharing your feedback from your stay at the Hyatt Regency Houston. From our Front Desk Agents and Bell Stand staff to the Housekeeping team and Restaurant servers, our staff is willing and able to assist. And better yet, they genuinely enjoy it! Again, thank you for your kind comments and we hope to welcome you back soon.