Ratings based on 649 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, friendly staff

Posted Apr 27, 2015
Very nice rooms recently renovated, the staff was very firiendly. We had a very pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
Excellent from all aspects. Great location, affordable, excellent food and service
3 out of 5
by A verified traveler

not good if you are in a rush

Posted Apr 10, 2015
Everything took forever, checking in, waiting for elevators. They were remodeling and 5 non cleaning staff knocked on my door to check water pressure, furnace, and couple other trivial things. It was an outdated hotel in the middle of making themselves updated. Room was nice, updated, and comfortable.
1 out of 5
by A verified traveler

Poor hotel - not recommended

Posted Apr 9, 2015
Pros: The rooms were fairly new and modern.
Cons: Staff courtesy is poor. The pools as advertised by Expedia are out of service.
Unlike advertised by Expedia website, both indoor and outdoor pool were closed and clearly had been out of service for a while. The hotel staff made it clear they had absolutely no intention of discussing this problem with me. My room phone was not working. When calling the front desk from the hallway for an unrelated question, I mentioned this problem. The staff did not even care to react to the fact that my phone was out of order. Avoid any rooms near elevators. These are so noisy, you will not be bale to sleep.
5 out of 5
Recommended
for Families
by Claudia from San Antonio

Location

Posted Mar 31, 2015 on Hotels
Great hotel. Right across the Galleria
5 out of 5
Recommended
for Business Travelers
by Mohan from Trumbull

JW Marriott

Posted Mar 30, 2015 on Hotels
Excellent stay, great rate, rooms were recently refurbished, very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton ab canada

Very nice and close to the galleria

Posted Mar 28, 2015
Wonderful Experience. Across the street from the galleria. Close to all downtown and museum district. The only negative would be our in room safe did not work and I would have like to lock up our Canadian passports instead of caring them around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Wonderful Staff

Posted Mar 28, 2015
I've stayed at many Marriott Hotels and I know the culture of the "spirit to serve" but the staff at this location were really incredible - truly impressed
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
It was nice, i liked that it was close to everything.
5 out of 5
Recommended
for Families
by christie

This traveler left a rating score only Posted Mar 24, 2015 on Hotels