Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Walking distance from Galleria.

Posted Jul 25, 2014
Every employee we met was very friendly and professional. Great customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2014
Great kind staff members very polite they are completely about their guest need I say more well mannered people
5 out of 5
Recommended
for Everyone
by A verified traveler from brownsville tx

Posted Jul 22, 2014
Loved it! Very nice Hotel. My family and I enjoyed the stay. Pool was a bit small compared to picture. Service was great overall it was a great place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico

Nice hotel near the mall

Posted Jul 21, 2014
Pros: Everything.
Cons: I would've hoped there was no parking fee.
Location: The Galleria was just across the street and a few restaurants and convinient stores were close as well.
I loved the hotel and the staff. The Location was the best, there was a walgreens just across the street, small plazas including Marshalls/Ross and many more and HEB was not too far away. The staff was always respectful and nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

I would return

Posted Jul 12, 2014
This hotel is a good choice as you can walk across the street to the Galleria. Staff was courteous and helpful at all times. Pool was shut-down during my stay which disappointed the kids but those things happen. I would return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Right in fron of the Galleria,quite friendly staf

Posted Jul 11, 2014
Pros: Just about everything.
Cons: Probably offering free internet all over the place.
Location: The location is great, right in front of the Galleria; excellent restaurant's nearby.
Totally enjoyable. The hotel facilities are quite good. Quality of food is also high.
3 out of 5
Recommended
for Everyone
by A verified traveler

Central location, but too expensive.

Posted Jun 30, 2014
Cons: Seemed to us like they cater only to the business traveler. So we got placed on the fifth floor right near the elevator lobby. Really????
Location: Across street from Galleria Mall. Close to shopping, dining and other attractions.
Hotel room had carpet stain. Pool next to gym was super small. Didn't look like photo at all. Business center was super expensive (per minute on computer plus extra charge for printing...and our first print request did not print so we printed again and then they both printed). Restaurant is open until midnight (that was nice). Parking was easy. Internet connection was supposed to be free in the lobby but was intermittent at best. Too expensive for what we received.
4 out of 5
Recommended
for Everyone
by miriam from Seattle Wa

Great hotel across the street from the galleria

Posted Jun 9, 2014
Pros: Love the staff, location, amenities, room.
Cons: Add a mirror on wall by shelf. It would make it easier on guests not to have to share a mirror.
Location: Located across from Galleria Mall, Houston Tx. Famous church nearby, museum, close to downtown. Took a day trip to Moody Gardens, and Kemah.
Had the best stay! There was a concern of the bathroom cleanliness upon arrival. Hotel addressed it right away. The manager was very disturbed and made sincere amends to our satisfaction. The staff were all so very friendly and seemed to love working there; made our stay pleasant. The buffet breakfast was a little above average. I thought the price was a bit high. Drinks by the pool was awesome! Especially at night. Pool is located at top of the short tower. Very nice view. The best exercise room ever. The staff is really attentive. Would love to go back.
5 out of 5
Recommended
for Everyone
by jeff

Clean place. Great location!

Posted May 27, 2014
Clean room, bathroom could have been bigger. Breakfast buffet was amazing. The homemade waffles and omelette station were great. Might be the best waffle I've ever had.
5 out of 5
Recommended
for Everyone
by MammaJ from Palm Springs CA

Great hotel close to shopping and great restaurant

Posted May 26, 2014
Pros: Quiet, comfortable, clean, robes, great staff..
Cons: They need to recycle.
Location: same as above
We spent 4 days here. The room and staff were excellent. Great restaurants within walking distance as is the mall.