Ratings based on 647 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge

Nice hotel close to places to eat and shop

Posted Jul 22, 2015
Staff was really nice, clean rooms, excellent location and love the valet parking!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 14, 2015
Pros: Great staff
Cons: Elevators are older, need some sprucing up
Location: Near Galleria and Walgreen's
Accommodating staff and nice hotel rooms. Lemon water in the lobby was a nice touch!
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy amables y muy bien ubicado.

Posted Jun 29, 2015
Pros: Su Amabilidad. Su ubicación, La Piscina y el Gimnasio.
Cons: En este caso, encontramos comida en la nevera de la Habitación. Nada serio, pero mas cuidado con los detalles.
Location: Es Perfecto. Con la Galería en frente y los restaurantes cercanos. muy buena ubicación.
El JW sigue la tradición de los Marriot, Muy buen Hotel, MUY amables todos sus empleados y este en especial muy bien ubicado.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mobile, AL

Posted May 26, 2015
Location: If you like shopping, the Galleria is right across the street.
My stay was excellent. The only thing I had an issue with was the seemingly paper thin doors. I could hear everything out in the hallway, which is fairly normal. However, I was in a connecting room. The people next to me may have just as well been in my room. Between their TV, them talking on the phone and just simply having a conversation, I could distinctly hear everything. She had a very pleasant conversation with her sister for about an hour.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2015
It was good the only problem the parking in the garage was packed and the atm wasn't working. I had to call room service to warm some food for me that I brought back from a restaurant earlier that day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel near shopping

Posted May 22, 2015
Nice hotel. Just the room service options to eat are very limited.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice Hotel and Staff

Posted May 21, 2015
Pros: Everything
Cons: Elevators
Location: Location is great. Easy access to everything in the Galleria.
The staff was great at this hotel, the rooms are very nice and clean and the food is good too! The only negative thing I can say is the elevators are extremely slow but I was told they are in the process of replacing them.
3 out of 5
by A verified traveler

Posted May 5, 2015
Room doors slam too strong making loud noise you can hear in the entrie floor due to eco. Unclean elevator going to the garage parking
5 out of 5
Recommended
for Getaway With Friends
by Ripsy from Carrollton ,TX

ALWAYS staying at JW Marriott hotel

Posted Apr 28, 2015 on Hotels
I loved the hotel very much, very clean, the staffs were just Awesome. Excellent Customer service skills.The only issue I faced was the people next to our room who got into arguments and were very loud and this was close to 2 AM when we are asleep. I called the lobby and they took care of that issue right away and gave us a credit for Parking.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel, friendly staff

Posted Apr 27, 2015
Very nice rooms recently renovated, the staff was very firiendly. We had a very pleasant stay.