Ratings based on 457 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

I would return

Posted Jul 12, 2014
This hotel is a good choice as you can walk across the street to the Galleria. Staff was courteous and helpful at all times. Pool was shut-down during my stay which disappointed the kids but those things happen. I would return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Right in fron of the Galleria,quite friendly staf

Posted Jul 11, 2014
Pros: Just about everything.
Cons: Probably offering free internet all over the place.
Location: The location is great, right in front of the Galleria; excellent restaurant's nearby.
Totally enjoyable. The hotel facilities are quite good. Quality of food is also high.
3 out of 5
Recommended
for Everyone
by A verified traveler

Central location, but too expensive.

Posted Jun 30, 2014
Cons: Seemed to us like they cater only to the business traveler. So we got placed on the fifth floor right near the elevator lobby. Really????
Location: Across street from Galleria Mall. Close to shopping, dining and other attractions.
Hotel room had carpet stain. Pool next to gym was super small. Didn't look like photo at all. Business center was super expensive (per minute on computer plus extra charge for printing...and our first print request did not print so we printed again and then they both printed). Restaurant is open until midnight (that was nice). Parking was easy. Internet connection was supposed to be free in the lobby but was intermittent at best. Too expensive for what we received.
4 out of 5
Recommended
for Everyone
by miriam from Seattle Wa

Great hotel across the street from the galleria

Posted Jun 9, 2014
Pros: Love the staff, location, amenities, room.
Cons: Add a mirror on wall by shelf. It would make it easier on guests not to have to share a mirror.
Location: Located across from Galleria Mall, Houston Tx. Famous church nearby, museum, close to downtown. Took a day trip to Moody Gardens, and Kemah.
Had the best stay! There was a concern of the bathroom cleanliness upon arrival. Hotel addressed it right away. The manager was very disturbed and made sincere amends to our satisfaction. The staff were all so very friendly and seemed to love working there; made our stay pleasant. The buffet breakfast was a little above average. I thought the price was a bit high. Drinks by the pool was awesome! Especially at night. Pool is located at top of the short tower. Very nice view. The best exercise room ever. The staff is really attentive. Would love to go back.
5 out of 5
Recommended
for Everyone
by jeff

Clean place. Great location!

Posted May 27, 2014
Clean room, bathroom could have been bigger. Breakfast buffet was amazing. The homemade waffles and omelette station were great. Might be the best waffle I've ever had.
5 out of 5
Recommended
for Everyone
by MammaJ from Palm Springs CA

Great hotel close to shopping and great restaurant

Posted May 26, 2014
Pros: Quiet, comfortable, clean, robes, great staff..
Cons: They need to recycle.
Location: same as above
We spent 4 days here. The room and staff were excellent. Great restaurants within walking distance as is the mall.
3 out of 5
by sean from houston

Not what I expected.

Posted May 26, 2014
My wife and I stayed there for one night without the kids. Thinking this is a fairly classy Galleria hotel. We were disappointed when we walked in, very small hotel not much to do inside (although there are tons of places around the hotel). We will not be back.
Comment from Hotel Management
May 27, 2014 by Julia, Hotel Management
Hello Sean! I am sorry that we did not meet your experctations during your recent visit. It is true that we do not have an extensive offering of restaurants and entertainment venues , our Restaurant and Lounge Destino serves our guests lunch and and dinner is where our guests gather for a relaxing cocktail. It is true that we have wonderful proximity to all the attractions and dining that the Galleria has to offer and we serve as a central point to access all these activities. Our concierge is at your disposal anytime you decide to visit and will be happy to plan an exciting and fun filled itinerary for you and your wife. Julia Turcotte Director of Operations
5 out of 5
Recommended
for Everyone
by Kate from Erie, PA

Perfect Location for me!

Posted May 11, 2014
Pros: EVERYTHING
Cons: One thing - charging for internet access. The high class hotel and high class staff and all and yet they charge for internet. I found that odd!
Location: The Galleria Mall, many great restaurants, easy access --as they are on the 'main' drag.
Great location directly across from the Galleria Mall and a shuttle that takes you there and picks you up. Super restaurants close by such as Ruths Chris, Fogo De Chao, Oceanaire... The staff at the JW exceeded my expectations in every aspect. I would DEFINITELY stay there again!
4 out of 5
Recommended
for Couples
by Kenny from Uk

OTC

Posted May 11, 2014
Pros: Nearness to Galleria and shops
Cons: They should provide frequent laundry service
Location: Galleria shopping
Nice but a times the service is slow. Having one service button on the phone may be the problem.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 11, 2014
Very relaxing and close to the mall, hotel staff were very polite