Ratings based on 531 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Location

Posted Nov 17, 2014
Pros: Location and Quality
Cons: The beds were very comfortable, but pillow top mattresses are the best.
Location: Shopping, Dining, ease of access to reach a freeway
Fabulous staff - had breakfast both days and was extremely pleased with the service.
3 out of 5
by A verified traveler

Posted Nov 3, 2014
It was ok, not what I expected. I'll stay at different hotel in the future
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

A favorite!

Posted Oct 29, 2014
Great room, great staff, great food. Only challenge - getting a taxi on Saturday evening... It took the valets 45 min to flag one down!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and wonderful hotel customers service.

Posted Oct 28, 2014
I have a great time felt like royalty and the service was great. My room was beautiful w/a nice view and I loved the weight room n pool area !
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Galleria mall, 610

Posted Oct 26, 2014
Pros: Location, cleanliness, friendly staff
Cons: $9.95 for Internet access is onerous. It should be free. Also, staff were confused about valet parking. At $30/day, that shouldn't happen.
Overall quite good. It appears to be an older hotel that has been renovated, which is fine.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom m

Great hotel

Posted Oct 1, 2014
Very comfortable hotel with the ecception of the very cold temperature of the lobby. Super friendly and helpful staff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Great hotel

Posted Sep 19, 2014
Pros: The staff and the service quality, attentiveness, etc. Very comfortable room - I loved the bed. And the food was really great, and I'm fussy when it
Cons: Its already great, to me
Location: Location perfect for my business and meetings
Stayed for 4 nights and couldn't really fault the hotel. The staff were wonderful, and I actually mentioned to a couple of them that it was nice to come to a hotel where I actually felt genuinely welcome, and that I wasn't just a guest number. I'll definitely be staying there again!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Apple Valley, MN

Close to everything in Houston

Posted Sep 2, 2014
We enjoyed staying at this hotel. Room was nice and clean. Service was excellent! If you stay here, be prepared to pay $20/day to park your car
4 out of 5
Recommended
for Business Travelers
by Julianfrom London England

Perfect for Westheimer Restaurants & the Galeria

Posted Aug 22, 2014 on Hotels.com
Welcome was great & staff were very friendly -fancy dress convention of some sort took over the lobby a bit at the week end when I was also there, which took the shine off things & as result the lobby bar was over full ..but it was ok!
4 out of 5
Recommended
by Gregfrom Buffalo, NY

JW Marriott - Houston

Posted Aug 21, 2014 on Hotels.com
The room was excellent and the location was perfect. Rooms were planned for updating later this month. Still very good and close to really good shopping and upscale dining.