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Reviews of La Quinta Inn & Suites by Wyndham Houston Galleria Area

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston Galleria Area
1625 West Loop S, Houston, TX

Reviews

7.6

Good

Rating 10 - Excellent. 450 out of 1160 reviews" "
Rating 8 - Good. 321 out of 1160 reviews" "
Rating 6 - Okay. 172 out of 1160 reviews" "
Rating 4 - Poor. 119 out of 1160 reviews" "
Rating 2 - Terrible. 98 out of 1160 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Michael, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Good location to the Memorial area.
Stayed 4 nights in Apr 2024

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is amazing
Stayed 5 nights in Apr 2024

8/10 Good

Susan

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Linda

Liked: Staff & service
Disliked: Cleanliness
Employees are very helpful and considerate
Stayed 3 nights in Mar 2024

8/10 Good

Valerie

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
There was black mold in the bathrooms and the noise from the freeway was horrible! we asked for earplugs, they didn't have...the inside needs to be remodeled, very old.
Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool looked like it hadn't been cleaned in weeks. The chairs were very dirty. If you are looking for relaxing look somewhere else.
Stayed 4 nights in Apr 2024

6/10 Okay

Elvymond

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were clean and the staff were very nice! However, everything was very dated and you could tell that it's been a few decades since the lobby and hallways were updated. The entrance was also very obscured, with the signage being blocked by foliage. I had to loop back around the first time since it's on a 1 way.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the housekeeping staff was very helpful and they went above and beyond to help. Only two bad things were I had to go out for an hour when I wanted to check in. The manager of the place was the one that made me go for an hour and come back. You do have to keep your car locked. You should not leave anything behind because while I was there a car got broken into. It seems that they do not have security guards or cameras. It is located in a nice area but that doesn’t stop the crooks.over all for me it was a great experience because of the housekeeping staff thank you so much. They do have breakfast a plus.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rodriquez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and is in the heart of everything I wanted to do
Stayed 4 nights in Apr 2024

2/10 Terrible

Lillian

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet hallway carpets this place was disgusting
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Kind service.
Stayed 2 nights in Apr 2024

4/10 Poor

Nebojsa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our room had the dirtiest rug I have ever seen. Discolorations and clearly visible soiled areas were everywhere. Windows were messy, with big white stains. The whole room had very unpleasant odor. Toiletries were minimal, probably the tiniest packages that could be found. I don't recommend.
Stayed 3 nights in Apr 2024

2/10 Terrible

Wojciech, Izabelin C

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
xxx
Stayed 2 nights in Mar 2024

10/10 Excellent

Alfonso

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could use upgrades
Stayed 1 night in Apr 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

taranvir biancha

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smell and are dirty
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristela

Liked: Cleanliness, staff & service, property conditions & facilities
Its decent hotel
Stayed 1 night in Mar 2024

8/10 Good

Andres

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room's AC had a leak and the carpet was wet. Room smelled like mold was setting in, musky.
Stayed 2 nights in Mar 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to galleria mall. Could be a bit cleaner talking about carpet. Other than that, nice location overall id probably stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn't able to get the wifi to work, but everything else was great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lioudmila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in. Great internet connections.
Stayed 1 night in Mar 2024

6/10 Okay

Chris

Stayed 1 night in Mar 2024

6/10 Okay

Elton

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Dated property
Stayed 1 night in Mar 2024

4/10 Poor

Linda

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Management definitely needs some help with funding to supply better products and services to the hotel. Their budget is very short floors are really old. The walls are all the tubs are old water is leaking and various places but these guys are doing their best to keep it running and working, seems to be in harmony, the guest that are not in harmony I’m tired. The water that has spilled over in my room is just made me real tired. I was hoping they would get it fixed two days ago but management left management with the maintenance guy came and looked at it and put a towel on it , but there’s some issues I just wanted to say my part very frustrating so anybody who has or knows of someone who wants to lease a high-rise unit in Houston to a single woman does not have a pet and I live by myself my oldest son from Austin will come to visit Maybe a week at a time and my youngest son lives here in River Oaks with my four beautiful grandchildren and I would like to get this on the road because I’m extremely depressed from staying in hotels for six months after being pushed out of the unit that I was leasing in 1403 because she had to have it back That’s what I have to regroup so I can maintenance fees are there I’m not gonna pay a $1500 magnet fee not my plan there’s cheaper ones all I want to say these test I haven’t been paying attention I want to get settled I have to get settled or I have to leave Houston would love to stay around young son, his wife, beautiful grandchildren and
Stayed 3 nights in Mar 2024

10/10 Excellent

Abigail F.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I required, close to appointments, hard to locate from street level, could use “clear” signage. Still a good place to stay. 👍👍
Stayed 1 night in Mar 2024

10/10 Excellent

TRENICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is perfect
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

6/10 Okay

Maria

Beds are too small (FULL size ) we wanted Queen size beds ,carpet on the floor was wet!! Tv too small as well!!
Stayed 2 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for providing your feedback regarding your recent stay. We apologize for any inconvenience caused by the size of the beds not meeting your expectations. We understand that preferences for bed sizes can vary among guests, and we regret any discomfort this may have caused.Additionally, we apologize for the wet carpet in your room and the smaller TV size. Your comments are important to us, and we will address these issues with our housekeeping and maintenance teams to ensure that such incidents are avoided in the future.If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your input, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for choosing to stay with us.

8/10 Good

Linda

Liked: Staff & service
The service was great and maintance is always available. The company needs to give these hard working employees a better operating budget.
Stayed 3 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for taking the time to share your feedback about your recent stay. We are pleased to hear that you had a positive experience with our service and that our maintenance team was readily available to assist you.Your suggestion regarding providing a better operating budget for our hard-working employees is noted, and we appreciate your insight. We will certainly take this into consideration as we strive to continually improve our services and amenities for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please let us know. Your satisfaction is our priority.

4/10 Poor

Farah R

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to everything in a good area. Staff frequently not a front desk. Both nights no one could reset the hot tub. Room and elevator smelled weird. No one made our beds (maybe they didn't have turnover service) and no one took out our trash. It explains the rate compared to many hotels in the area.
Stayed 3 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for sharing your feedback about your recent stay. We're glad to hear that you appreciated the convenient location of our hotel.However, we apologize for the issues you encountered during your stay. Your comments about the availability of staff at the front desk, the hot tub not being reset, the unusual smells in the room and elevator, as well as the lack of housekeeping services are concerning and not reflective of our usual standards.We will address these issues with our team to ensure that such incidents are avoided in the future. Additionally, we will review our housekeeping policies and communication with guests to ensure that all services are provided as expected.We apologize for any inconvenience caused and appreciate your understanding. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us.

10/10 Excellent

joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

10/10 Excellent

Elizabeth, Bay City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

2/10 Terrible

Surafel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing works properly, I had hard time opening the door it’s jammed up the shower head was broken and dirty
Stayed 5 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
We apologize for the inconveniences you experienced during your stay. It's concerning to hear about issues with the door and shower head in your room. Your feedback is valuable, and we will address these maintenance issues promptly to ensure they are resolved for future guests.Our goal is to provide a comfortable and functional experience for all our guests, and we apologize that we fell short during your stay. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. If there's anything else we can do to make it right, please don't hesitate to let us know. Thank you for bringing these issues to our attention.

10/10 Excellent

Maria

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was great
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

8/10 Good

Mr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

4/10 Poor

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Only downfall, there is only one in and out of the property out it goes out to the freeway feeder road.
Stayed 5 nights in Feb 2024
Response from LQ Team on Mar 23, 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you encountered during your time here.We understand your concerns regarding the condition of the hotel, including the carpets and the need for remodeling. Your feedback is important to us, and we will take this into consideration as we work to improve our facilities for our guests' comfort and satisfaction.We apologize for any inconvenience caused during your stay and hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. If there's anything else we can do to improve, please let us know. Thank you for choosing to stay with us.

8/10 Good

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

10/10 Excellent

Devin

Stayed 3 nights in Feb 2024
Response from LQ Team on Mar 31, 2024
Thank you for staying with us and taking the time to share a review about your stay. Your feedback is very important to us. We look forward to seeing you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great!
Stayed 2 nights in Mar 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, quiet.
Stayed 1 night in Mar 2024
Response from LQ Team on Mar 3, 2024
We're thrilled to hear that you had a pleasant experience with us! Thank you for your kind words. We hope to welcome you back again soon.

6/10 Okay

Almir

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Was very average, place looks great in pictures but is pretty dirty in person. Rooms are older and pretty unclean in general and ton of noise and thin walls.
Stayed 3 nights in Feb 2024
Response from LQ Team on Mar 3, 2024
Thank you for sharing your feedback with us. We apologize for any disappointment you experienced during your stay. Your comments will be taken seriously as we continuously strive to improve our services and facilities.

2/10 Terrible

Shantelle

Stayed 1 night in Feb 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LQ TEAM on Feb 26, 2024
Thank you for taking the time to rate us, Andrew! See you next trip!

10/10 Excellent

Krystelle Rio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LQ TEAM on Feb 23, 2024
Thank you for taking the time to leave your rating! We look forward to hosting you again soon.

6/10 Okay

Alicia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property has seen better days
Stayed 4 nights in Feb 2024
Response from LQ TEAM on Feb 20, 2024
Thank you for your review, Alicia! Please feel free to reach out to us directly so we can better understand how we could have improved your experience.

8/10 Good

Scheniqua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Close to everything
Stayed 4 nights in Feb 2024
Response from LQ TEAM on Feb 20, 2024
Thank you for leaving your rating! We look forward to hosting you again on your next trip

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us and taking the time to leave a review about your stay. We look forward to seeing you again.

4/10 Poor

Nils

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel smelled of dog and smoke. Truck was stolen out of the parking lot over night.
Stayed 1 night in Feb 2024

4/10 Poor

Chuck

Stayed 2 nights in Feb 2024
Response from LQ Team on Mar 23, 2024
Thank you for staying with us. We apologize you were not completely satisfied with your stay. We hope you stay with us again.

8/10 Good

porfirio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Feb 2024
Response from LQ TEAM on Feb 16, 2024
Thank you for taking the time to leave your review! We hope to see you soon