Outdoor pool, sun loungers
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Reviews of La Quinta Inn & Suites by Wyndham Houston East at Normandy

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston East at Normandy
930 Normandy St, Houston, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 252 out of 540 reviews" "
Rating 8 - Good. 166 out of 540 reviews" "
Rating 6 - Okay. 57 out of 540 reviews" "
Rating 4 - Poor. 39 out of 540 reviews" "
Rating 2 - Terrible. 26 out of 540 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Marcus

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was broken down, which we were forced to walk up the stairs. I couldn't cancel, because I paid through Expedia. The doors and walls had possible body fluid smudges on them. The people above me were running back and forth throughout the room. The hotel entrance driveway had a huge hole in the concrete in the the ground with water coming out of. It made it very hard to enter the property. I will never get a room at this property
Stayed 1 night in Apr 2024

10/10 Excellent

Staci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shata was great! She was very nice and offered great accommodations. She was very friendly and I'm glad she was at the front desk.
Stayed 1 night in Mar 2024

8/10 Good

Davin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus vallejo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service
Stayed 1 night in Mar 2024

4/10 Poor

Jason

Stayed 1 night in Mar 2024

10/10 Excellent

Trina

Stayed 2 nights in Mar 2024

10/10 Excellent

Yolanda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

6/10 Okay

Matt

Stayed 1 night in Dec 2023

6/10 Okay

Salomon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Amelia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice staff, great hot breakfast, pet friendly, parking close and gated insafe place.
Stayed 1 night in Nov 2023

2/10 Terrible

Kristen

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad smell. Elevator and AC stopped working and needed reset. Peeling walls, broken equipment, unclean room
Stayed 2 nights in Nov 2023

10/10 Excellent

Antoinette

Stayed 2 nights in Nov 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk help
Stayed 1 night in Nov 2023

6/10 Okay

Ronald

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not good
The hotel smell really bad. Plus did not feel safe. The area not good. When you arrive it’s a great property.
Stayed 1 night in Oct 2023

8/10 Good

Judy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Food was decent
Stayed 1 night in Oct 2023

10/10 Excellent

Roy

Stayed 1 night in Oct 2023

10/10 Excellent

Ana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Brian

Stayed 3 nights in Oct 2023

10/10 Excellent

Angel

Liked: Cleanliness, staff & service
Amazing stay for the price !!
Stayed 3 nights in Oct 2023

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying there when I’m in Houston
Stayed 2 nights in Oct 2023

2/10 Terrible

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a king bed and I got 2 beds instead
Stayed 1 night in Oct 2023
Response from Hotel Management. on Oct 7, 2023
Expedia overbooked us on Kings for the day of your reservation so we upgraded your room to one of our double beds. Please accept our most sincere apologies for the inconvenience this caused you.

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was confusing to enter the parking lot. Our room has a wet/musty smell. Shower head could use descaling. Bed wasn’t bad.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Bethany

I had a good stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Roshonda

Stayed 1 night in Sep 2023

10/10 Excellent

ivan

Liked: Staff & service, property conditions & facilities
Muy buen servicio al cliente
Stayed 2 nights in Sep 2023

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
It was easy to book this last minute one night stay. When we arrived we were greeted with a smile. The customer service was good. I liked the gated entry and exit. Breakfast was good but I had to ask the server to refill items. She needs to make sure you don't run our of coffee and food. I will still recommend the La Quinta Inn
Stayed 1 night in Sep 2023

10/10 Excellent

Lewis

Liked: Staff & service, property conditions & facilities
Staff
Stayed 1 night in Sep 2023

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

marisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast they have
Stayed 1 night in Sep 2023

10/10 Excellent

Sherry

Traveled with family
Liked: Amenities
The front desk staff assisted me in finding a restaurants for my family. They were extremely nice and allowed us to check in early. Both people we dealt with were awesome! I wished I would have gotten their names.
Stayed 1 night in Sep 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the stay
Stayed 1 night in Aug 2023

6/10 Okay

Marlen

Business traveler, Traveled with family
Room
Stayed 1 night in Aug 2023

8/10 Good

Sylvia

Stayed 3 nights in Jul 2023

8/10 Good

Shelley

Business traveler
Liked: Amenities, property conditions & facilities
Very quiet considering the location. Conveniently located beside a major highway. Pool on the quiet side of the property. The staff were all friendly and helpful except for one front desk man, who was rather rude and short with me when I asked where the gym was. I was also a little disappointed there was no fresh fruit for breakfast, but I attribute that to inflation. All in all exactly what you would want and expect at a La Quinta.
Stayed 1 night in Jul 2023

10/10 Excellent

Jay

Stayed 1 night in Jul 2023

4/10 Poor

Mumtahan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the room was unclean, the curtains were torn, there were fire burnt marks in so many places
Stayed 3 nights in Jul 2023

6/10 Okay

Zhane

Business traveler
Cool stay. Most of the ice machines were broken so I had to keep going to the first floor for ice. I didn’t know they allowed animals in either. I saw 2 dogs and a cat.
Stayed 2 nights in Jul 2023

8/10 Good

Nailejilej

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 3 nights in Jun 2023

4/10 Poor

pradeep

Traveled with family and small children, Traveled with family
Drilling door lock from 10pm to 12pm in the night next to our room, it was awful
Stayed 1 night in Jun 2023
Response from Hotel Management. on Jun 4, 2023
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

2/10 Terrible

Ivette

Disliked: Cleanliness, staff & service, property conditions & facilities
I called on first day of what should have been a 4 day weekend for me to cancel the rest of the weekend and they did not allow for cancelation of the rest of the days because the manager was off on vacation and they needed his approval. He wouldn't be back until monday. I had changes in my schedule i was not going to be able to stay the rest of the weekend. Id expect an assistant manager to be on site for these sorts of things as a back up.
Stayed 3 nights in May 2023
Response from Hotel Management. on Jun 5, 2023
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.

10/10 Excellent

NATHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The entrance gate will only open if you stay closer to the right side. If you pull up in the middle, the gate won't open. Other than that stay was great.
Stayed 2 nights in May 2023

10/10 Excellent

Charles

Stayed 4 nights in Mar 2023

10/10 Excellent

Beatriz

Stayed 1 night in Mar 2023

10/10 Excellent

Maryann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff member Jacob is awesome
Stayed 1 night in Mar 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023