Ratings based on 188 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Vancouver
Great location, staff, facilities and location.Posted Jun 28, 2015
Cons: The business center was being painted while I was there so I couldn't use it. That was disappointing since I was there on business.
The hotel was absolutely perfect for everything I needed. I was able to have meetings in the Starbucks downstairs and the lobby. The food at the bar was excellent. And everything else I wanted was within walking distance.
by A verified traveler
Posted Apr 27, 2015
Staff rude, King Size room, turned into a handicapped room. Excessive noise from adjoining rooms. Hotel staff had to be called to quiet a neighboring yelling drunk. Perhaps too much convention business has lulled the staff.
Comment from Hotel Management
Jun 16, 2015 by Mike, Hotel Management
Dear Guest, Thank you for your comments. I do apologize for any issues you experienced during your stay. Our goal is to provide best in class customer service to all of our guests, and I apologize if we missed the mark. I have shared your comments with our front office team so that we can continue to improve on our service. Thank you again for staying with us and we look forward to hosting you again in the future. Sincerely, Mike - Guest Services
for Everyoneby A verified traveler from Nebraska
Very convenientPosted Mar 31, 2015
It was a short stay, but it was within walking distance of everything we needed/wanted to do. Beautiful area, and hassle-free stay.
for Everyoneby A verified traveler
Posted Mar 25, 2015
One of the BEST hotels I've ever stayed at!!! Great customer service!!! Especially the Filipino bellboy Arthur. This will be the ONLY place I will be staying at whenever I visit Texas!
for Familiesby A verified traveler
Review of marriotPosted Mar 19, 2015 on Hotels
Great hotel , pricey parking lot
for Familiesby Candace from Fate, TX
Spontaneous Need For SunlightPosted Mar 17, 2015 on Hotels
This was an unplanned trip. It was raining at home and all plans were cancelled due to the weather. My husband walked in the bedroom and said pack the bags we are headed South until we see sunshine. An hour later we were packed and in the car headed South to our unknown destination. We decided to go to Brazos Bend State Park. We walked the trails and saw the beautiful Spring blooms and a few alligators through the park. At dinner my husband said we need to find a hotel. Using the hotels.com app I found the Marriott only 4 miles from the restaurant. With the hotel reserved and family fed we headed to the hotel. Our son was elated that the pool was heated. No sooner did we drop the bags in the hotel he bolted to the pool. The staff was very helpful and courteous. The rooms were quiet and clean.
for Couplesby Vino from Cypress
Sweetness!Posted Mar 14, 2015 on Hotels
You can't beat this in terms of location in Sugar Land. Doesn't get any sweeter than this!
for Couplesby A verified traveler
Very convenient to shopping and diningPosted Mar 10, 2015 on Hotels
Ended up in a handicapped room which was great except for the shower. Water from the shower went all over the bathroom floor.
for Familiesby Joshua from Keller
Good pricePosted Feb 24, 2015 on Hotels
Feel this Hotel is a little too high per night. Standard rate was $289 per night. Found it for $142 per night on hotel.com. Love that it is close to everything, but would only stay here if it was less than 160 per night.
Comment from Hotel Management
May 16, 2015 by Mike, Hotel Management
Dear Joshua, Thank you for your comments. Our location in Sugar Land Town Square makes us a very attractive hotel for all guests. We are pleased you were able to take advantage of that. Thank you again for staying with us and we look forward to hosting you again soon. Sincerely, Mike - Guest Services
by A verified traveler from Dallas, TX
Nice area...NO ParkingPosted Feb 17, 2015
Pros: The location
Cons: Customer Service. Parking. Parking. Parking.
Location: We dined at Esparzas, Japaneiro and Jamba Juice. All are great.
I had reservations for two nights for a KING bed. Even called on our way down from Dallas to confirm. Check-in went well and when we got to our room I noticed we had two DOUBLE beds. I called the front desk to ask if they had any king available. She immediately said no, maybe she knew off hand - but it sounded like she didn't care. The next morning I went down to the front office to ask if there would be any King beds available that night and again she said no without verifying with anyone or on the computer in front of her. Needless to say, my husband and I had two DOUBLE beds for our Valentine weekend. On to Parking. Because of the parking situation alone I would not recommend to stay here- unless you Valet. Although they do offer free parking at three different parking garages you will have to bring ALL of your luggage and belongings through the Town Center and all of their patrons, stares and all. Mind you this is on brick road, alleyways and in front of many people-some who are inebriated depending on the time of day. I only say take Valet because they charge you for it at check out, unless you catch it like I did and they act like they are doing you a favor by removing the charge. I will not be back and will not recommend this hotel to anyone.
Comment from Hotel Management
Mar 10, 2015 by Jerry, Hotel Management
Dear Sweetz, Thank you for your comments. I do apologize for the inconveniences you experienced during your stay with us. While we try to make every effort to accommodate specific room types for our guests, sometimes it is not always possible. As you mentioned, there are free lots available around the hotel but we do also offer valet parking. I do apologize for accidentally adding a valet charge to your bill if you did not use that service. I will share your comments with our front office team to make sure this does not happen for future guests. Thank you again for staying with us and we do hope you will allow us to make it up to you on your next trip to the area. Sincerely, Mike - Guest Services