Individually decorated, individually furnished, desk, laptop workspace

Reviews of Microtel Inn & Suites by Wyndham Houston

2 out of 5
Microtel Inn & Suites by Wyndham Houston
1620 NASA Parkway, Houston, TX

Reviews

7.2

Good

Rating 10 - Excellent. 278 out of 1000 reviews" "
Rating 8 - Good. 337 out of 1000 reviews" "
Rating 6 - Okay. 175 out of 1000 reviews" "
Rating 4 - Poor. 116 out of 1000 reviews" "
Rating 2 - Terrible. 94 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Traveled with family and small children
Very simple and friendly service
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was perfectly situated for our visit to the Space Centre which was just across the road from it. There were also coffee houses and eating places within walking distance.
Stayed 2 nights in Apr 2024

8/10 Good

jayapradha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Commute to Space center was close by
Stayed 1 night in Apr 2024

10/10 Excellent

Andrey, North Potomac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right across the road from the NASA Johnson Space Center. The area is safe, and the staff is extremely nice. I had no problems with cleanliness, water pressure, toiletries, noise, smell, or any other issues reported in other reviews.
Stayed 4 nights in Mar 2024

8/10 Good

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
okay for going to space center
Stayed 3 nights in Mar 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Traveled with partner
Great spot for a visit to the space center. We walked over to it and saved at least $10 parking fee
Stayed 2 nights in Mar 2024

4/10 Poor

Kristin

Traveled with partner
Disliked: Staff & service, property conditions & facilities
It was convenient to the Johnson Space Center. It advertised that it had a free breakfast but the choices were almost laughable. Two kinds of kids cereal, coffee, empty juice machine and a waffle machine that caused the fire alarm to go off. We left and got our breakfast down the street. No water pressure in the shower, no conditioner provided, very thin towels. The floors were so thin we could hear our upstairs neighbors walking around most of the night. We will not stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Stanley

Disliked: Cleanliness, amenities, property conditions & facilities
The only things this property has going for it are its price and location. Their breakfasts, which consisted of stale muffins, stale cereal, bagels and waffles, were not good (coffee was ok). Their room cleanings were infrequent but mostly good enough and probably typical of chain hotels.
Stayed 6 nights in Feb 2024

10/10 Excellent

Nathan

Liked: Staff & service, property conditions & facilities
Breakfast is minimal.
Stayed 1 night in Mar 2024

6/10 Okay

Clinton

Liked: Cleanliness, staff & service
Quiet atmosphere when I entered my room it smelled like cigarettes took a shower and it was gone still threw me off would def stay there again very close to fast food and gas stations.
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
I am delighted you enjoyed your stay with us, Linda. It is our goal to provide every guest with a wonderful stay and I very much hope that you will visit us again the next time you travel to Houston!

8/10 Good

daniel h

Liked: Cleanliness, staff & service, property conditions & facilities
Fit our need at good price
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 23, 2023
Thank you for your review, Daniel. I am pleased you enjoyed your stay and that our rates were an excellent value for you. I hope that you will visit us again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean bathroom comfortable bed. Needs more breakfast choices.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 8, 2023
I am delighted you enjoyed a comfortable stay in a nicely cleaned room, Richard. I thank you for your feedback regarding the breakfast selection and we will look to make improvements there. I do hope that we will see you again the next time you visit Houston.

4/10 Poor

Hayden Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff interaction was quite limited. If you had a problem or concern there was hardly anyone there to speak to about your concerns. I saw tiny roaches cascading down the walls of my bathroom. The toilet was non functional some days. The ‘breakfast’ should not have been listed as a convenience. It consisted of coffee and muffins and toast. Idk when I hear breakfast I’m thinking of much more. Overall quite poor. I would definitely not be staying there again.
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 30, 2023
Thank you for letting us know about the issues you encountered during your stay with us, Hayden. I do apologize that your experience was disappointing. Our maintenance staff will increase pest control measures and make repairs to the toilet. We will work with our team to provide additional breakfast items. I do hope that you will give us another chance to provide you with a superior stay in the future.

10/10 Excellent

Trenecia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 31, 2023
I am delighted you enjoyed your recent stay with us, Trenecia. I hope that you will visit again soon!

4/10 Poor

DeJay

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 24, 2023
Thank you for providing feedback on your experience, DeJay. I am saddened that you did not enjoy an exceptional stay and our team will work hard to improve. I do hope that you will grant us another chance to better serve you in the future.

4/10 Poor

Sary

Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 3, 2023
Thank you for providing your feedback, Sary. I apologize that your stay with us was disappointing and please know that our team values you and will work hard to improve. I hope that you will grant us a chance to better serve you in the future.

10/10 Excellent

babita

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 14, 2023
Thank you for your review, Babita. I am so very pleased you had an excellent visit with us during your recent travels to Houston and we very much hope to see you again soon!

10/10 Excellent

Sarah m

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 14, 2023
I am delighted you enjoyed a wonderful stay with us, Sarah. We very much hope that you will choose to stay with us again during a future visit to Houston.

4/10 Poor

Sharon

Disliked: Property conditions & facilities
This is a 2-star hotel. My room desperately needs remodel. Poor quality pillows, coffee maker in lobby breakfast area was broken. No one at front desk to ask for coffee for room. Expected more.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 29, 2023
I apologize that we did not have staff available to assist you and that the coffee machine was broken down. We will repair the machine and be sure to let our team know to be available for guest inquiries. We are also working on updates, and I do hope that you will give us another chance to better serve you in the future.

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Hotel Management on Jul 26, 2023
I am saddened to note that your stay with us was disappointing, James. Please know that our team is dedicated to improving and I do hope that you will give us another chance to better serve you in the future.

4/10 Poor

Janette

Traveled with family
Disliked: Staff & service, property conditions & facilities
No coffee for breakfast. Poor breakfast service. In the room no tea option, refrigerator was broken, curtains were broken, only one coffee bag for a two guest room. But the beds were good and the air condition also. Otherwise I wouldn't recommend this place. It is not expensive but at least you expect to have a coffee for breakfast.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 23, 2023
Thank you for sharing your feedback, Janette. I am pleased to know that your bed was good and that the a/c kept you comfortable. I apologize that there was no coffee for you in the morning and we will be sure to rectify this moving forward. Our maintenance staff will also fix the refrigerator and curtains. We appreciate you letting us know! We hope to see you during future travels so that we can provide you with a superior experience next time.

8/10 Good

BRITTANY

Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 14, 2023
Thank you for your review, Brittany. I am pleased you enjoyed your stay with us and very much hope to see you again during future travels!

6/10 Okay

Jorge

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Roaches in the lobby and tv didn’t work properly we reached out to staff and never showed up
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 18, 2023
I apologize that there were roaches in the lobby and will be sure to increase our pest control measures in the area. I also will have our staff make repairs to the TV and do hope that you will give us a chance to provide you with a superior experience during a future visit to Houston.

4/10 Poor

Minerva

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend
I booked this hotel because of the price and the location. We were coming in from Florida and heading to NASA in the morning. Our flight was delayed so we didn't get in until about 9:15 pm. Maybe that's a good thing because the hotel is stuck in the past. The decor was super old, the pool was filthy, and it smelled like cigarette smoke everywhere. Furthermore, the staff wasn't very approachable. When asking whether we just left the keys in the box to check out, the man at the counter rolled his eyes at me like I should have known that. I'm glad we only stayed the night and not a minute longer. I don't know how the brand Wyndham is attached to this location.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 18, 2023
Please accept our most sincere apologies, Minerva. I will let our team know about your experience as it is our standard to provide excellent customer service and beautifully cleaned rooms. We will be sure to clean the pool, deodorize the rooms, and consider how we can update our rooms. I do hope that you will consider staying with us in the future so that we can provide an excellent experience and a lovely, clean, fresh room.

2/10 Terrible

Manjunath

Traveled with family
Disliked: Cleanliness, staff & service
Vape was inside the bed and sofa bed had major stains.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 18, 2023
Thank you for letting us know about this, Manjunath. I will share your experience with our staff so that we can be sure to address this and moving forward double-check that every room is beautifully cleaned and prepared for our guests. I do hope that you will grant us another chance to provide you with a superior stay in the future.

2/10 Terrible

Hadija

Liked: Staff & service
Disliked: Property conditions & facilities
The facility old . AC wasn’t Working . My room was 82 by the tine i came in at midnight . I had to switch rooms at 1 am
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 17, 2023
I apologize that there was an issue with the a/c unit in your room that caused you to switch rooms during the night. Please know that our maintenance team will make repairs and I do hope that you will give us another chance to provide you with an excellent experience in the future.

2/10 Terrible

Angelica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was so rough that it tore our feet up to the point that our feet started bleeding and they don’t have housekeeping. Housekeeping didn’t even get the trash out of the room the next morning and I had to go to the laundry room to get more towels and wash clothes because they only had 2 of each and nobody was at the front desk to ask for them. And they only had 1 washing machine and 1 dryer and they didn’t work. I highly would not recommend staying there
Stayed 5 nights in Jul 2023
Response from Hotel Management on Jul 15, 2023
I am saddened to know that this was your experience and apologize for the inconveniences you encountered, Angelica. Please know that our staff is dedicated to providing an excellent experience for our guests and I am sorry we did not meet this standard during your stay. I will relay these comments to our housekeeping team so that we can ensure this oversight does not occur again. I hope that you will consider giving us another chance to better serve you in the future.

4/10 Poor

Gary

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was quite that's a plus But the toilet ran all night, the television didn't show. I thought Wyndham hotels served meat and eggs for breakfast that's part of the reason for me staying at Wyndham hotels and if not please let me know
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 13, 2023
I apologize that there were multiple repair needs in your room and that breakfast was disappointing. Please know that our team will work to address these issues so that you can enjoy a superior experience in the future.

4/10 Poor

NICHELLE, FORT WORTH

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needs major renovations. It simply was not clean enough for me to even consider staying again. The top sheets were stained possibly from heat. I was too afraid to sleep under the covers, but I did strip down the bed before leaving, and I’m certain the sheets beneath the mattress cover were NOT CLEAN. The attendant was nice enough, but this is not a place that I would stay again.
Response from Hotel Management on Jul 12, 2023
I apologize that your recent stay with us was disappointing, Nichelle. It is our goal to provide an excellent experience for our guests and will have our housekeeping team make improvements. I hope that you will consider giving us another chance to better serve you the next time you visit Houston.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took a little long to check in, it was late at night. (Had to wait for someone to return to front desk)
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 12, 2023
Thank you for letting us know that your check-in was delayed. I will let our team know so that we can be sure to provide an efficient process for our guests. I hope that you will stay with us again during future travels.

8/10 Good

Tammy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a little disappointed that the coffee at breakfast wasn’t working my entire 6 day stay! Other than that everything was great! Clean, accommodating staff friendly
Stayed 4 nights in Jul 2023
Response from Hotel Management on Jul 17, 2023
Thank you for letting us know about this experience and I am so pleased to know our staff was welcoming and your room was nicely cleaned, Tammy. I do apologize that we did not provide you with coffee and will let our team know so we can be sure to address this and make improvements. I do hope that you will visit us again during future travels!

2/10 Terrible

Betty

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I did not like anything about it
Stayed 1 night in Jul 2023
Response from Hotel Management on Sep 1, 2023
I am saddened to note that your stay with us was disappointing, Betty. I do apologize and please know our team will work hard on improvements. I hope that you will give us another chance to better serve you in the future.

4/10 Poor

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed 4 nights, 5 days and only received housekeeping 1 day. We asked why and they said due to shortage of staff. This should have explained this when we booked. Also rooms were not as nice as the ones that were on their website. The lady at the front desk was rude and the breakfast was horrible. We had breakfast elsewhere.
Stayed 4 nights in Jul 2023
Response from Hotel Management on Jul 9, 2023
Thank you for letting us know about the issues you encountered, Maria. I apologize that our staff was not helpful and that our rooms were disappointing. Please know we are working on improving and do hope that you will give us another chance to serve you better in the future.

8/10 Good

Jennifer, Garland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area and hotel was clean
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 9, 2023
Thank you for letting us know about your experience and I am pleased you found the overall location convenient and your rooms nicely cleaned. I hope that you will visit us again soon!

2/10 Terrible

Cathy

Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 26, 2023
I apologize that we did not provide you with an excellent stay, Cathy. It is our goal to ensure every guest has a wonderful experience and our team will be sure to make improvements. I do hope that you will give us another chance to provide you with a superior experience next time.

6/10 Okay

LINDA

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
If you are happy the price then book.
They sent us to a room where the toilet seat is very very old and has lots of old stain. Lots of things need to be updated. The free breakfast was fair. I saw a dark hair under the pillow which make me think did they really changed the pillow cases?
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 5, 2023
Thank you for sharing your concerns with us, Linda. I apologize that the toilet seat was stained and that there was a hair in the bedding. Please know that our team replaces the sheets for every guest. We will continue to be dedicated to improving the quality of the guest experience and do hope that you will give us another chance to provide you with a superior stay.

8/10 Good

Angela

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 5, 2023
Thank you for your review, Angela. I am pleased you found your overall visit satisfactory, and please know we will continue to work hard to improve. We hope to see you again soon!

8/10 Good

Cesar

Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 25, 2023
Thank you for sharing your impressions with us, Cesar. Our team will continue to work to improve and I do hope that you will stay with us again the next time your travels bring you to Houston.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good value with plenty of room.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 20, 2023
I am so very pleased you enjoyed a wonderful stay with us in a spacious room and that our rates proved to be an excellent value for you. We hope to see you again soon, John!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
It smelled like curry when we first walked in, our room was musty sand moldy. There were holes in the carpet, curtains and shower curtain and it was very loud. The front desk clerk was friendly enough, but we ended up not staying past the first night.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 20, 2023
Thank you for letting us know about the issues you encountered during your stay. Our housekeeping team will address these upkeep needs and replace items as needed as well as deodorize the room. It is my hope that you will give us another opportunity to provide you with a superior experience in the future.

8/10 Good

Lisa

Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 21, 2023
Thank you for sharing your experience with us, Lisa. I am pleased your stay was enjoyable overall, and please know that our team will work to improve. I very much hope that you will select us again the next time you visit Houston.

6/10 Okay

Thi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They need renovation the building from inside out
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 27, 2023
I appreciate you sharing your impressions from your recent visit, Thi. Please know that we are actively working on improvements and do hope that you will give us a chance to provide you with a superior experience during future travels.

6/10 Okay

Deanndra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Close this location until fully renovated!!!
This hotel is in need of a major update and renovation. I just can’t believe Wyndham would allow a property to continue in this condition. Everything and I mean everything outdated. It appears to be family owned and operated and they do the best they can and they were super nice. No wonder why the price was so cheap glad it was only for one night I would not have been able to make it further. The room we were in 308 we set the AC for a temp but it kept edging up, the security latch was broke , items were not stocked up. I’m highly disappointed because we stayed at the Buda, TX location with no issues.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 19, 2023
Thank you for sharing your concerns regarding your recent experience, Deanndra. It is our goal to provide an excellent and comfortable stay for our guests and I apologize that we fell short. I will share your comments with our team so that we can properly address them, make repairs and updates, and provide a wonderful stay for our guests. I do hope that you will consider giving us another opportunity to better serve you in the future.

8/10 Good

Cortney

Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 19, 2023
Thank you for your review, Cortney. I am pleased your overall stay was satisfactory. Please know that our staff will continue to work hard to improve and we hope to see you again during future travels.

8/10 Good

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 18, 2023
Thank you for sharing your impression with us, Ann. Our team works hard to provide an excellent experience and we will continue to work hard and improve. We hope that you will visit us again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Beach Vacation
We had a pretty good stay. There’s no hot breakfast which I wasn’t aware of until getting there, none the less it was still free breakfast. This is one of the hotels you get to just come to after a long day of whatever you had planned and just rest. Overall we were satisfied with our stay. It was my wife and I, along with our two kids, aged 4 & 1. Perfect area if you’re wanting to go to anywhere in Houston or Galveston. Only a 35-40 minute ride either way. Traffic wasn’t too terrible either in the area or the Highway. Also, they did have a Bucees like 20 minutes up the highway.
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 14, 2023
Thank you for your feedback and I am pleased we were able to offer an enjoyable stay in an incredibly convenient location. I hope you were able to enjoy the family trip to all the attractions you visited nearby in Houston and Galveston. We will look into ways that we can expand the breakfast and very much do hope that you will choose us again the next time you visit!

10/10 Excellent

Ruby

Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 2, 2023
I am delighted you enjoyed a wonderful visit with us, Ruby. We very much hope to see you again soon!

4/10 Poor

James Mason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was damp and bathroom had grunge in corners. Convenient location but lousy room.
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jun 13, 2023
I apologize that your room had not been properly cleaned and felt damn. Our team will work hard to improve and we hope you give us another chance to provide an excellent experience, James.