Deluxe Room, 2 Double Beds, Accessible, Non Smoking | Free WiFi, bed sheets, alarm clocks
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Reviews of Motel 6 Houston, TX - Brookhollow

2 out of 5
Motel 6 Houston, TX - Brookhollow
5555 W 34th St, Houston, TX

Reviews

6.4
Rating 10 - Excellent. 46 out of 177 reviews" "
Rating 8 - Good. 39 out of 177 reviews" "
Rating 6 - Okay. 32 out of 177 reviews" "
Rating 4 - Poor. 19 out of 177 reviews" "
Rating 2 - Terrible. 41 out of 177 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

avery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated bathrooms are nice
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Avery,Thank you for the perfect rating!Lilith#Team6

8/10 Good

Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nosy neighbor
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Fast check-in, large and clean room. Quiet convenient location.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi FidelThanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Ruby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bates Hotel
Old - roaches - locked down like it's a prison. Has elevators but good luck getting to them. I'm simi-handicapped - it was awful. I didn't expect much and that's exactly what I got.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Great staff
When we first arrived we were put in a horrible room with roaches and the door kicked in. The bathroom was disgusting and we did not feel safe at all. The next morning we requested another room and it was way better overall. It was more clean and the bathroom was clean. The only concern we had for the rest of the stay was there was very , and I mean very low water pressure. The staff are very nice here , so no complaints on the service. There was plenty of parking as well. Honestly if the water pressure was good in the new room I would have given 4 stars , because it was not a bad stay. Side story : My dogs literally got out of their kennel while we went to grab food for dinner. My oldest dog managed to open the door and got out into the parking lot ( Crazy , I know)! The staff called me to let me know about a wonderful couple who were helping to get them back in side. They were all so nice , when I was hysterical and embarrassed!
Stayed 6 nights in Oct 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Traveler,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Mirella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Response from Brand Experience Team on Nov 1, 2023
Hi Mirella,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Farrah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No amenities, no coffee available, i didn't have any shampoo in the room and the two staff at the front were unprofessional and don't take pride in customer service
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a Dennys across the parking lot.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Steve,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

Leander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Leander,Thank you for the amazing rating!! Maz K.#Team6

8/10 Good

Guadalupe Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and clean
Stayed 1 night in May 2023

4/10 Poor

Ronald, Austin

Business traveler
Disliked: Amenities, property conditions & facilities
There was no work table and chair in the room. I had to push the coffee table and couch across the room to be next to the outlets for the work space. Was put on the third floor when the hotel had rooms on the first floor. At age 66, stairs at night can be rough.
Stayed 2 nights in Mar 2023
Response from Nancy Y. on Mar 22, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Raul O., Laredo

Liked: Staff & service
Great, fast registration!
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 22, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness
No Public Rest Rooms in Business Office for Travelers who have come a long way.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 22, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and well kept up property and rooms.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Jan 27, 2023
Hi Jose,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Poor

Magdalena

Stayed 2 nights in Jan 2023
Response from Brand Experience Team on Jan 27, 2023
Hi Magdalena,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

6/10 Okay

Destiny

Traveled with family and small children
Liked: Staff & service
The property was ok
Stayed 1 night in Nov 2022
Response from Brand Experience Team on Jan 27, 2023
Hi Destiny,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Georgeann

Stayed 1 night in Oct 2022
Response from Brand Experience Team on Nov 15, 2022
Hi Georgeann,Thank you for the perfect rating!!Maz K.#Team6

2/10 Terrible

Amalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Sep 7, 2022
Hi Amalia,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Rubin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches. Big old, micro baby, dead…roaches. Told manager, who argued that it wasn’t, offered a second room that we both inspected and found another roach in that room. He didn’t offer compensation just a horrible unaccountable attitude. While standing there another guest made said they found roaches in their room…he was given another room too. It would seem the whole place is infested with roaches, but the indifference toward this horrendous issue from the management is the bigger problem.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Sep 7, 2022
Hi Rubin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Corbin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6 Brook hollow
It was pretty good other than the TV in this room didn't have all the channels that other rooms on property have.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Sep 7, 2022
Hi Corbin,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

6/10 Okay

Ruby

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was kinda rude and wasn’t welcoming. Left me standing at the window for forever and just took my DL.
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Sep 7, 2022
Hi Ruby,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockroach motel 6
Ac was broken and made noise place was infested with 1000s of cockroaches. We called and complained they did nothing about it. They didn’t even move us. They replaced the ac and 1000s of cockroaches spilled onto the floor. They were in our bed and our luggage. I made a complaint with motel 6 and attempted to mitigate with the hotel who just hung up on me. I need a full refund. PleAse call me at 928-515-9522
Stayed 1 night in Jul 2022

10/10 Excellent

Charissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on Jul 18, 2022
Hi Charissa, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Maz K. #Team6

10/10 Excellent

Wesley

Stayed 1 night in May 2022

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, amenities
They had no water and had to book elsewhere
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 18, 2022
Hi Dennis, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

2/10 Terrible

Renee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE.!
The check in attendant was SO RUDE! I have bad knees and tried expressing that before they gave a room and the attendant said it’s too late go fix it online if you have a problem or pay $50 for another room. Bed sheet was filthy
Stayed 1 night in May 2022
Response from Brand Experience Team on Jul 18, 2022
Hi Renee, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Shiegko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Nancy Y. on Jun 9, 2022
Thank you for the perfect rating!! Nancy Y. #Team6

10/10 Excellent

Fernando

Stayed 3 nights in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one short night
Fast check in. Typical accommodations for Motel 6. Sheets and towels were clean, but there were a few holes in the sheets. The pillows were comfortable. I saw a couple of bugs in the room. We weren’t staying long, so we let it be. They have security on site which is nice, except he stayed in his vehicle watching shows instead of walking around securing the place.
Stayed 1 night in Apr 2022
Response from Brand Experience Team on May 16, 2022
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Lilith #Team6

2/10 Terrible

Betty

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty place
Stayed 1 night in Apr 2022
Response from Brand Experience Team on May 16, 2022
Hi Betty, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Latrice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that security monitored the property.
Stayed 2 nights in Apr 2022
Response from Brand Experience Team on May 16, 2022
Hi Latrice, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

victor

Stayed 1 night in Apr 2022
Response from Brand Experience Team on Jul 18, 2022
Hi Victor, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

Anil

Traveled with family and small children, Traveled with group
Disliked: Staff & service, property conditions & facilities
I was booking non smoking room but there is a smell of cigarettes
Stayed 1 night in Mar 2022
Response from Brand Experience Team on May 16, 2022
Hi Anil, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

4/10 Poor

Victoria

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room with lots of dust. (Friendly advisor to the hotel Manager to have the housekeepers dust the lights) There were cobwebs and black think dust on all room lights. Also, the air conditioner was extremely noisy and we had to close it at night time and be cold in order to sleep. Another disappointing thing was that the only amenity that was given to us was 2 soap bars. (No shampoo, body wash or conditioner) I believe these are necessary amenities for a motel to provide. And we found towels with hair on them. The microwave was broken and they changed it for us the next day after 2 calls. Cleaning and customer service can improve.
Stayed 2 nights in Mar 2022
Response from Brand Experience Team on May 16, 2022
Hi Victoria, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Lilith #Team6

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vending machine didnt work dont have coffee I had to wait on a room to get cleaned
Stayed 1 night in Mar 2022
Response from Brand Experience Team on May 16, 2022
Hi April, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

8/10 Good

david

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Roaches
Room was fine until I started seeing roaches crawling around on the floor,totally discusting.Bed was comfortable.Overall not bad for the pricr
Stayed 1 night in Feb 2022
Response from Brand Experience Team on Mar 17, 2022
Hi David, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

2/10 Terrible

Francine

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good motel.
The layout of the motel was very nice and mayched the pictures exactly. Had a cute little kitchen and sofa like a studio. But smelled in there, felt like it wasnt clean like it ahould have been. There was roaches which was the worst. Even though it was very convient to where the show we were going to and was close by. For the same price we normally have gotten really good but gave this one a try.
Stayed 1 night in Feb 2022
Response from Brand Experience Team on Mar 17, 2022
Hi Francine, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

10/10 Excellent

Kabrina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Best Hotels
This place is so wonderful LOVE THEIR SERVICES 5 🌟🌟🌟🌟🌟
Stayed 1 night in Jan 2022
Response from Brand Experience Team on Mar 17, 2022
Hi Kabrina, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

2/10 Terrible

Annie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away now
People were fighting and they were trying to set us up to get robbed
Stayed 2 nights in Dec 2021
Response from Brand Experience Team on Mar 17, 2022
Hi Annie, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Flor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was nice and room was very clean and had enough towels. Pretty decent rooms. A lot of nearby places to eat and shop. Great experience
Stayed 1 night in Sep 2021

8/10 Good

Jamond

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021
Response from Nancy Y. on Sep 9, 2021
Thank you for positively rating your stay!! Nancy Y. #Team6

8/10 Good

bobby

Liked: Property conditions & facilities, room comfort
The hotel was free of bed bugs but there were a plenty of roaches everywhere, I've grown to get use to the hotels in Houston being that way because of the high traffic in and out of the hotels. There's alot of drug dealings going on everyday
Stayed 1 night in Aug 2021
Response from Nancy Y. on Sep 9, 2021
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6

2/10 Terrible

Tamika

Traveled with family
Disliked: Cleanliness, amenities
There was roaches on the door like they were greeting us
Stayed 3 nights in Aug 2021
Response from Nancy Y. on Sep 9, 2021
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

2/10 Terrible

Drew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches everywhere
There were roaches all over the first room I entered. I was relocated to another room that was also infested with roaches and was denied a refund. This hotel was absolutely disgusting.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was for a short stay, it was convenient and very up to date we would stay again
Stayed 2 nights in May 2021

10/10 Excellent

Derrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place. It's quite and friendly.
Stayed 1 night in May 2021

4/10 Poor

Brandi

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the money
Was great
Stayed 1 night in Apr 2021