Ratings based on 950 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Extra charges are always annoying

Posted May 5, 2015
Unnecessary to pay a lot for a room then get hit for internet et al
3 out of 5
by A verified traveler

Good but not Great - I expected better

Posted May 5, 2015
Pros: I loved the champagne in the late afternoon - nice touch.
Cons: upgrade the rooms and bathroom. Housekeeping should clean rooms on weekend during the day.
Location: location is excellent the best part about the hotel. Close to major freeways and galleria. Lot's to do in the area.
Parking is overpriced, the rooms are old, housekeeping does an OK job but not great, service was there if you needed but not always visible. The bathroom was not cleaned to my satisfaction old containers left each day of my stay. The toilet did not work well. The beds are not comfortable and the bedding is not a very high thread count or at least they don't feel like it. I think for the money I could have had a better experience at the Houstonian.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great location and quiet

Posted Apr 15, 2015
Rooms a bit dated but very clean. Hotel staff very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

my stay at the omni

Posted Apr 1, 2015
Pros: i liked the room,the work out gym,the pool area was nice.i also enjoyed the scenary.i have to go back and visit the restaurants and spa.
Cons: i think the prices could be lowered and there shouldnt be so many charges for the things to purchase inside the room
Location: galleria location:i felt like i was in a different place.i was born and raised in houston,but i never been to a place so calming and soothing.
my experience was awesome.i really loved the environment.the hotel was well decorated.
2 out of 5
by A verified traveler

Disappointing

Posted Mar 31, 2015
Pros: The food was good
Cons: Customer service should be your #1.
Expensive hotel and lacking in customer service. Check-in took to long, room was run down, front desk lady was rude, etc.,. I will not be staying here again and I recommend you find another hotel.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Maryland

Overall, my favorite place for business travel

Posted Mar 25, 2015
Pros: A few extras that I haven't found in any nearby (and supposedly equal) hotel: Champagne upon check-in. Awesome snack bar in room. Very convenient.
Cons: Would not waive my one-night room charge when I couldn't make it for the first night of my trip. I'm a fairly regular guest, so this was disappointing
Location: Many nice restaurants just a short cab ride away, in addition to being close to the Galleria for shopping.
I love the Omni on Riverway in Houston. The front-desk staff is always very courteous and helpful and the amenities are perfect.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hollywood,Fl

loved it

Posted Mar 18, 2015
Tranquil And beautiful with really nice service! Loved the interior design of the really comfortable lobby and the rooms are lovely - huge bathrooms!
3 out of 5
Recommended
for Everyone
by A verified traveler

No running Water in the hotel.

Posted Mar 18, 2015
Pros: Nice building.
Cons: Back up system when "No running water" issues.
Location: 5 to10 minutes shopping areas.
Las day we wake up with no running water in the hotel and staff didn't know exactly how long it's going to take to return the service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Relaxing

Posted Mar 10, 2015
This is the second time I have stayed at this facility and it was very relaxing. I was a little concerned when I saw the lobby full of youths who were attending a conference. Some were even on our floor. Did not hear anyone and all was well. Nice facility, with a good design. Good management.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Black Swan Rocks

Posted Mar 9, 2015
Pros: Clean & updated. Service was spot on.
Cons: shuttles to events
Awesome hotel. We danced the night away at the Black Swan. I believe my wife's exact words were, "best birthday ever!"