Ratings based on 975 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom A

Nice hotel

Posted May 23, 2015
Good nights' sleep and nice location. Clean and comfortable
3 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Nice hotel, somewhat out of date.

Posted May 23, 2015
Arrived to hotel and check in was pretty quick but when calling for bellhop it took quite some time and key card to get out of Parking Garage never worked. It's quicker and cheaper to valet than self park. Lighting throughout hotel was horrible. Too dark.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Hotel in excellent location

Posted May 12, 2015
The hotel staff was pleasant and accommodating. The facility is well maintained. Only a couple of negatives: 1-Our room wasn't refreshed until 5:00 PM. 2-Self-parking of $20 a night is vastly overpriced. The room entry cards worked less than half the time to enter and exit garage. (Also, had problems with the entry cards gaining access to our room.)
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Adequate Hotel, Room service unobtainable

Posted May 11, 2015
Hotel was decent enough for a night, room service didn't seem to pick the phone up so Domino's it was. Also Do not Disturb on the door should mean exactly that, 3 times bothered by housekeeping.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Extra charges are always annoying

Posted May 5, 2015
Unnecessary to pay a lot for a room then get hit for internet et al
3 out of 5
by A verified traveler

Good but not Great - I expected better

Posted May 5, 2015
Pros: I loved the champagne in the late afternoon - nice touch.
Cons: upgrade the rooms and bathroom. Housekeeping should clean rooms on weekend during the day.
Location: location is excellent the best part about the hotel. Close to major freeways and galleria. Lot's to do in the area.
Parking is overpriced, the rooms are old, housekeeping does an OK job but not great, service was there if you needed but not always visible. The bathroom was not cleaned to my satisfaction old containers left each day of my stay. The toilet did not work well. The beds are not comfortable and the bedding is not a very high thread count or at least they don't feel like it. I think for the money I could have had a better experience at the Houstonian.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great location and quiet

Posted Apr 15, 2015
Rooms a bit dated but very clean. Hotel staff very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

my stay at the omni

Posted Apr 1, 2015
Pros: i liked the room,the work out gym,the pool area was nice.i also enjoyed the scenary.i have to go back and visit the restaurants and spa.
Cons: i think the prices could be lowered and there shouldnt be so many charges for the things to purchase inside the room
Location: galleria location:i felt like i was in a different place.i was born and raised in houston,but i never been to a place so calming and soothing.
my experience was awesome.i really loved the environment.the hotel was well decorated.
2 out of 5
by A verified traveler

Disappointing

Posted Mar 31, 2015
Pros: The food was good
Cons: Customer service should be your #1.
Expensive hotel and lacking in customer service. Check-in took to long, room was run down, front desk lady was rude, etc.,. I will not be staying here again and I recommend you find another hotel.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Maryland

Overall, my favorite place for business travel

Posted Mar 25, 2015
Pros: A few extras that I haven't found in any nearby (and supposedly equal) hotel: Champagne upon check-in. Awesome snack bar in room. Very convenient.
Cons: Would not waive my one-night room charge when I couldn't make it for the first night of my trip. I'm a fairly regular guest, so this was disappointing
Location: Many nice restaurants just a short cab ride away, in addition to being close to the Galleria for shopping.
I love the Omni on Riverway in Houston. The front-desk staff is always very courteous and helpful and the amenities are perfect.