Ratings based on 1,005 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great hotel in the centre of the city

Posted Jul 29, 2015
Went for work. Relaxing and convenient with great staff.
2 out of 5
by A verified traveler

Nice hotel Good location Horrible guest service

Posted Jul 12, 2015
People yelling and fighting in the middle of the night. The next day switched room and floor and the same thing happened. I call front desk said they would send security. After a hour of this chaos still no one came. So called again and front desk was rude and told me they already sent someone up.
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Nice hotel

Posted May 23, 2015
Good nights' sleep and nice location. Clean and comfortable
3 out of 5
Recommended
for Everyone
by A verified traveler from P

Nice hotel, somewhat out of date.

Posted May 23, 2015
Arrived to hotel and check in was pretty quick but when calling for bellhop it took quite some time and key card to get out of Parking Garage never worked. It's quicker and cheaper to valet than self park. Lighting throughout hotel was horrible. Too dark.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Hotel in excellent location

Posted May 12, 2015
The hotel staff was pleasant and accommodating. The facility is well maintained. Only a couple of negatives: 1-Our room wasn't refreshed until 5:00 PM. 2-Self-parking of $20 a night is vastly overpriced. The room entry cards worked less than half the time to enter and exit garage. (Also, had problems with the entry cards gaining access to our room.)
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Adequate Hotel, Room service unobtainable

Posted May 11, 2015
Hotel was decent enough for a night, room service didn't seem to pick the phone up so Domino's it was. Also Do not Disturb on the door should mean exactly that, 3 times bothered by housekeeping.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Extra charges are always annoying

Posted May 5, 2015
Unnecessary to pay a lot for a room then get hit for internet et al
3 out of 5
by A verified traveler

Good but not Great - I expected better

Posted May 5, 2015
Pros: I loved the champagne in the late afternoon - nice touch.
Cons: upgrade the rooms and bathroom. Housekeeping should clean rooms on weekend during the day.
Location: location is excellent the best part about the hotel. Close to major freeways and galleria. Lot's to do in the area.
Parking is overpriced, the rooms are old, housekeeping does an OK job but not great, service was there if you needed but not always visible. The bathroom was not cleaned to my satisfaction old containers left each day of my stay. The toilet did not work well. The beds are not comfortable and the bedding is not a very high thread count or at least they don't feel like it. I think for the money I could have had a better experience at the Houstonian.
4 out of 5
Recommended
for Business Travelers
by Acey from Miami, FL

Nice

Posted Apr 28, 2015 on Hotels
Nice experience overall.
3 out of 5
Recommended
for Families
by Greg from Biloxi

Eh..

Posted Apr 25, 2015 on Hotels
There is no refrigerator or microwave. The $20 breakfast buffet wasn't worth $5. I never once felt comfortable to be there. I won't stay here again.