Ratings based on 1,004 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler
Nice hotel Good location Horrible guest servicePosted Jul 12, 2015
People yelling and fighting in the middle of the night. The next day switched room and floor and the same thing happened. I call front desk said they would send security. After a hour of this chaos still no one came. So called again and front desk was rude and told me they already sent someone up.
for Everyoneby A verified traveler from A
Nice hotelPosted May 23, 2015
Good nights' sleep and nice location. Clean and comfortable
for Everyoneby A verified traveler from P
Nice hotel, somewhat out of date.Posted May 23, 2015
Arrived to hotel and check in was pretty quick but when calling for bellhop it took quite some time and key card to get out of Parking Garage never worked. It's quicker and cheaper to valet than self park. Lighting throughout hotel was horrible. Too dark.
for Everyoneby A verified traveler from Dallas, TX
Hotel in excellent locationPosted May 12, 2015
The hotel staff was pleasant and accommodating. The facility is well maintained. Only a couple of negatives: 1-Our room wasn't refreshed until 5:00 PM. 2-Self-parking of $20 a night is vastly overpriced. The room entry cards worked less than half the time to enter and exit garage. (Also, had problems with the entry cards gaining access to our room.)
for Everyoneby A verified traveler from London
Adequate Hotel, Room service unobtainablePosted May 11, 2015
Hotel was decent enough for a night, room service didn't seem to pick the phone up so Domino's it was. Also Do not Disturb on the door should mean exactly that, 3 times bothered by housekeeping.
for Everyoneby A verified traveler
Nice hotel. Extra charges are always annoyingPosted May 5, 2015
Unnecessary to pay a lot for a room then get hit for internet et al
by A verified traveler
Good but not Great - I expected betterPosted May 5, 2015
Pros: I loved the champagne in the late afternoon - nice touch.
Cons: upgrade the rooms and bathroom. Housekeeping should clean rooms on weekend during the day.
Location: location is excellent the best part about the hotel. Close to major freeways and galleria. Lot's to do in the area.
Parking is overpriced, the rooms are old, housekeeping does an OK job but not great, service was there if you needed but not always visible. The bathroom was not cleaned to my satisfaction old containers left each day of my stay. The toilet did not work well. The beds are not comfortable and the bedding is not a very high thread count or at least they don't feel like it. I think for the money I could have had a better experience at the Houstonian.
for Business Travelersby Acey from Miami, FL
NicePosted Apr 28, 2015 on Hotels
Nice experience overall.
for Familiesby Greg from Biloxi
Eh..Posted Apr 25, 2015 on Hotels
There is no refrigerator or microwave. The $20 breakfast buffet wasn't worth $5. I never once felt comfortable to be there. I won't stay here again.
for Business Travelersby A verified traveler
Outstanding!Posted Apr 25, 2015 on Hotels
Terrific hotel. Great service! Front desk was exceptionally helpful in dealing with noisy neighbors. Room service was prompt, food was wonderful. This is a must-do again!