Ratings based on 899 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom many, la

Great!!!

Posted Feb 25, 2015
Great!!! Had a great time! Be coming back! All the stores were close by!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MEXICO

great location

Posted Feb 24, 2015
Pros: location and peacefulness
Cons: rooms are a little bit old
Location: Galleria is a few minutes away so is the medical center
I picked the anonymous option and was given this hotel great value for such a low price....
2 out of 5
by A verified traveler

Try another hotel , trust me !

Posted Feb 23, 2015
The front desk staff was so rude I could not believe it. In fact there wasn't one person that we and across who worked there that made us feel welcomed or at home. Well for the exception of a few of the door men. Even when we dined in the hotel we were so disappointed. I had never seen so many staff that lacked proper etiquette for their position. If you want to feel at home , welcomed and comfortable this is not the hotel for you. Perhaps other Omni hotels are better but I would definitely not stay at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay. Lindsay was great at front counter.

Posted Feb 19, 2015
Pros: Great visit, great stay. Bar staff very hospitable.
Cons: Facility fixtures in rooms could use an upgrade.
Location: Lots of great places to eat not far away.
Only negative is not getting itemized bill sent via email.
1 out of 5
by A verified traveler

Wedding night reservation cancelled!

Posted Feb 17, 2015
My room reservation was canceled and I had to find Another hotel for my wedding night. I expect a full refund.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Feb 16, 2015
It was nice,I would definitely do it again.the staff was great and it's close to the mall,movies and dining.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Nice stay. A little crowded to get in with a big HS event there - but other than that, no issues whatsoever.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Schertz, Texas

Great location close to the Galleria.

Posted Feb 14, 2015
Location was great we were able to get to our destinations fairly quickly without a lot of the Houston traffic....so all in all we were very satisfied with our experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom central Texas

Omni in Houston

Posted Feb 14, 2015
Conveniently located for me. Great fitness center liked the room
2 out of 5
by A verified travelerfrom Los Angeles

Rude Staff

Posted Feb 6, 2015
Pros: Front desk staff was polite and efficient
Cons: Staff service, food quality. Room service food was terrible!!
I always choose to stay the Omni Hotels because they are known for quality service. My experience at the Houston Galleria area was terrible. The room service evening waitress was very rude and kept complaining that she had to do everything from answering the phone to delivering the food and even cooking!! The evening I arrived I asked for a simple burger and the lettuce was off. The ketchup was delivered on a plastic wrapped sealed bottle which was impossible to open. When I called for help with the bottle, the waitress arrived at my door after I had almost finished eating and was very upset that I had requested such help. Her body language, use of words, and tone of voice was rude and totally inappropriate. I was shocked by such behavior and proceeded to call guest services and asked to speak with a manager. Later on, rather than being contacted by a manager, the rude waitress called me to say that the burger charge would be removed, this action does not remove the very unpleasant experience. The following morning I asked for a fruit platter for breakfast and the strawberries were completely off. When I called to complain, a manager arrived with new fruit platter and the strawberries again were off, when I pointed this out in her presence, she dismissed me and said that was the best they could do!!! In summary, substandard overpriced food and terribly rude service