Reception

Reviews of Quality Inn Baytown - Houston East

2.5 out of 5
Quality Inn Baytown - Houston East
5222 Interstate 10 Hwy, Baytown, TX

Reviews

7.6

Good

Rating 10 - Excellent. 69 out of 235 reviews" "
Rating 8 - Good. 83 out of 235 reviews" "
Rating 6 - Okay. 46 out of 235 reviews" "
Rating 4 - Poor. 20 out of 235 reviews" "
Rating 2 - Terrible. 17 out of 235 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Rochelle

Business traveler
Liked: Cleanliness, staff & service
Time for a refresh, property is old and shows wear and tear
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Rochelle,We appreciate your feedback and will share it with our team for future improvements. Thank you for bringing this to our attention.

10/10 Excellent

Aubry

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 2 nights in Feb 2024
Response from Manager on Mar 16, 2024
Hello Aubry,We are delighted to hear that you had an overall pleasant experience with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Had a weird shaped shower, that was very interesting and lots of water pressure. It was dirt cheap and a lot better than I expected. Just pleasantly surprised.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Dallas,Thank you for staying with us and sharing your positive experience! We are delighted to hear that you found our shower unique and enjoyed the ample water pressure. It's great to know that we exceeded your expectations and provided you with a pleasant stay. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Hector

Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Hector,Thank you for choosing our hotel for your recent stay. We're glad that you had a positive experience. We value your feedback and look forward to welcoming you back in the future.

8/10 Good

Esperanza

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Hello Esperanza,We're delighted to hear that you had a positive experience during your recent stay with us. We appreciate your support and are thrilled that we could contribute to a memorable stay. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Lavon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For it to be in the middle of everything the way that it is. It’s quiet and peacful! At the same time your within walking distance from everything!
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Lavon,We're thrilled to hear that you enjoyed the convenient location of our hotel and found it to be quiet and peaceful. Being within walking distance of attractions is definitely a plus for our guests. We hope you had a great time exploring the area!

2/10 Terrible

Marisela

Stayed 5 nights in Aug 2023
Response from Manager on Sep 30, 2023
Hello Marisela,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hello Catrina,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
light
Stayed 1 night in Jul 2023
Response from Manager on Jul 21, 2023
Hi David,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Good

Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 19, 2023
Hello Esperanza,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Jul 14, 2023
Hello Cindy,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Vanessa

The lady at check in was very nice and polite. I appreciate her helping me checking in.
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Vanessa,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Tyler

Liked: Staff & service
Stayed 2 nights in Apr 2023
Response from Manager on May 8, 2023
Hello Tyler,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

John

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Double charged, tv remote was broken, hotel stinks and dirty, housekeeping rude and obnoxious, hotel smells like mold and marijuana
Stayed 1 night in Apr 2023
Response from Manager on Apr 15, 2023
Hello John,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Francisca

Stayed 1 night in Jan 2023
Response from Manager on Jan 10, 2023
Hello Francisca, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The lobby of this hotel is nice. However, when I got to the room, two of three lampshades were broken(one of which I fixed myself). Also, there happened to be a small splatter of blood on the mirror(it may have been missed while cleaning up). The bathroom seemed to be clean from what I could see. The desk receptionist seemed to be very apologetic when I told her.
Stayed 1 night in Dec 2022
Response from Manager on Dec 15, 2022
Hello Guest, Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 Good

Juan

Stayed 1 night in Nov 2022
Response from Manager on Dec 2, 2022
Hello Juan,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Michael

Traveled with family
Liked: Staff & service, amenities
Good for the money could use some updates. Staff extremely friendly.
Stayed 1 night in Oct 2022
Response from Manager on Oct 4, 2022
Hello Michael,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and your insights regarding our updates. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Aug 17, 2022
Hello Gary, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Ana Deisy

Stayed 1 night in Jun 2022
Response from Manager on Jun 26, 2022
Hello Ana Deisy, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Jaime

Business traveler
Liked: Staff & service
The hotel was clean, quiet, and near the freeway.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 25, 2022
Hello Jaime, On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
The bathroom ceiling was the ONLY thing I could comment on negatively (needed minor repair). The art on the walls was not my first choice. Everything else was fine. Microwave and fridge was nice touch. Clean, comfortable. Not plush, but I prefer simple to fancy. I didn't swim, but the pool area looked nice. I forgot something in my room and got a call. What thoughtfulness! I've stayed at much nicer places and left things much more valuable and never saw them again!
Stayed 3 nights in Mar 2022
Response from Raj on Mar 21, 2022
Thank you very much for that sir!

2/10 Terrible

Casharon

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on Feb 6, 2022
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Good

Desiree

Liked: Cleanliness, staff & service, room comfort
The workers were wonderful, however I wanted to change the booking date just shorter by ONE day an it was impossible then to find out I ordered a “double standard Queen” even with the picture on here being a 2 bed room, that is NOT what I was getting according to them that means it’s one full bed. Lol how that makes any sense I don’t know but that’s what I was told. That’s on hotels.com though. Not okay at all. The hotel did help me I still had to pay full precise though. They need to upgrade bedding Atleast. Overall not bad. Just wish that had been made clear.
Stayed 3 nights in Oct 2021
Response from Manager on Nov 4, 2021
We can't thank you enough for sharing your feedback with regards to our bed and also our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer
Awesome! Great service and cleanliness and quiet. And I got this room on last minute. Very satisfied!
Stayed 1 night in Sep 2021
Response from Manager on Sep 28, 2021
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our service and room. We appreciate you taking the time to share your experience.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge Shower!!
Room was very comfy and clean. We slept like babies. The shower was huge with great water flow.
Stayed 1 night in Aug 2021
Response from Manager on Aug 3, 2021
I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our shower and comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
The room was small, no bathtub, only shower, bed wasn’t that comfortable but the room was clean and that means a lot now days when it comes to motels.
Stayed 1 night in Jul 2021
Response from Manager on Jul 3, 2021
We appreciate the comments, especially with regards to your opinion of our bed and your comments about our shower. We hope to someday have another opportunity to host your stay.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel however very clean!
Amazing customer service from the moment I walked in the door. Great location! Hotel is older however very clean.
Stayed 1 night in May 2021
Response from Manager on May 14, 2021
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our location and also our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Flor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was disappointed with the no breakfast at all.
Stayed 1 night in Apr 2021
Response from Manager on Apr 26, 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was ok just the noise from the freeway other than that everything is OK
Stayed 1 night in Apr 2021
Response from Manager on Apr 13, 2021
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast offered - no even a breakfast bar or a piece of fruit.
Stayed 1 night in Apr 2021
Response from Manager on Apr 6, 2021
Thank you for your review and comments regarding our breakfast. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2021
Response from Manager on Apr 3, 2021
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021
Response from Manager on Apr 1, 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it.
Very nice hotel, staff was friendly and professional.
Stayed 1 night in Feb 2021
Response from Manager on Mar 6, 2021
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Janis

Stayed 1 night in Feb 2021
Response from Manager on Mar 4, 2021
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Was not able to stay at the property even though Travelocity booked it and I drove for over an hour to get there. Even though we are in severe winter storm, if the property was not available or able to rent to those in need, they should’ve made it known to ‘booking sites’ that their property is offline. This will definitely turn me off from the property AND Travelocity.
Stayed 1 night in Feb 2021
Response from raj on Feb 18, 2021
I am truly sorry for that however all of our third parties were aware. We told them including travelocity that we werent operating fully. So please dont say that about us and contact your third party.

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021
Response from Manager on Feb 4, 2021
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pastor
It was very nice.
Stayed 1 night in Jan 2021
Response from Manager on Jan 6, 2021
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

4/10 Poor

Shannon

Liked: Cleanliness, room comfort
Disliked: Staff & service
False amenities, no breakfast!!
Hotels.com reservation said there was free breakfast included. Upon check in, they said there’s no breakfast. They don’t even offer breakfast to-go bags like other hotels I’ve stayed at during these covid times.
Stayed 1 night in Nov 2020
Response from Manager on Nov 16, 2020
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast. We hope to see you again in the future.

4/10 Poor

BCL, Houston, TX

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The initial room my husband and daughter were sent to had one double bed. The reservation was for two double beds. The desk attendant spoke as little as possible to my husband during the check-in and subsequent change of room request. The bathroom was not clean and the coffee pot in the room AND downstairs were not working. Terrible experience.Very outdated hotel.
Stayed 2 nights in Oct 2020
Response from Manager on Oct 29, 2020
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 Terrible

Joseph

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Manager on Aug 6, 2020
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities, room comfort
nice place
Stayed 1 night in Jun 2020
Response from Manager on Jul 6, 2020
Thank you for sharing this honest review and feedback about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
It was mold and bad water stains thru the bathroom
Stayed 1 night in Jun 2020
Response from Manager on Jun 22, 2020
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Manager on Jun 3, 2020
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Jordan

Stayed 2 nights in May 2020
Response from Manager on May 29, 2020
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful night
Very nice hotel, confortable,clean and fairly quiet.
Stayed 1 night in May 2020
Response from Manager on May 5, 2020
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again in the future.

10/10 Excellent

Edlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020
Response from Manager on Apr 23, 2020
On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
Response from Manager on Mar 18, 2020
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was very welcoming and very sweet everyday that I was there. Ac in my room sounded like it was going to die any minute. And there was dry pee on the toilet when I got there. Had they asked at check out how my stay was I would have told them.
Stayed 3 nights in Mar 2020
Response from Manager on Mar 16, 2020
Thank you for taking the time to share your comments regarding our staff as well as our room. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Hot breakfast in the mornings!!!
Stayed 4 nights in Feb 2020
Response from Manager on Feb 29, 2020
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!